2016 JEEP GRAND CHEROKEE Complaints

VEHICLE SUDENTLY LOSTPOWER WHILE TRAVELING 45 MPH, TAC WENT TO 800 RPM,VEHICLE TRAVELED .5 MILES AT 10 MPH AND WOULD NOT RESPOND TO GAS PEDAL PRESSURE VEHICLE SUDDENTLY RETURNED TO ROAD SPEED. DASH BOARD INFO SAYS VEHICLE WILL NOT OPERATE IN AUTO BECAUSE BATTERY IS CHARGING THIS ACTION MAY BE RELATED TO PROBLEM T75

WHILE DRIVING I HEARD A CRUNCHY NOISE, I STOPPED THE VEHICLE AND HAD TROUBLE TO TURN IT BACK ON, AFTER A FEW TRIES THE VEHICLE TURNED ON. I DROVE ABOUT 3 MILES AND CHECK ENGINE POPS OUT, I WAS ON THE WAY TO A DEALER TO FIND OUT WHAT IS GOING ON ... MY VEHICLE LOST POWER, THE ENGINE TURNED OFF AND THE SERVICE ELECTRONIC THROTTLE CONTROL POPS ON AND LOCKED A TRANSMISSION. CALLED JEEP SERVICE WITHOUT DIAGNOSIS THEY TOLD ME BAD FUEL. CALLED ROAD ASSISTANCE TO TOW MY VEHICLE. THE GUY WASN'T ABLE TO CHANGE SHIFT TO NEUTRAL AND MY VEHICLE WAS DRAGGED. THIS WAS HAPPENED ON INTERSTATE 80, DANGEROUS SITUATION. MY VEHICLE IS ONLY 10 MONTHS OLD AND HAS A TWO WARRANTIES AND NOTHING IS COVERED JEEP SERVICE PROVIDE WITH THREE CODES .P016F-00, P0087-00, P11EOC-00, THE THIRD ONE IS NOT WORKING ONE

MY 2016 JEEP GRAND CHEROKEE PULLS TO LEFT EXTREMELY HARD ON HIGHWAY SPEEDS TO THE POINT MY VEHICLE WILL TURN ON ITS OWN ON THE HIGHWAY AND I HAVE TO ADJUST THE STEERING WHEEL CONSTANTLY TO THE RIGHT TO AVOID HITTING INTO A WALL OR OTHER OBJECT TURNING MY CAR INTO A DEATH TRAP. IT HAS BEEN INTO JEEP 5 TIMES AND THE PROBLEM HAS STILL NOT BEEN FIXED.

THIS VEHICLE HAS A START/STOP "FEATURE" THAT SHUTS THE ENGINE OFF WHEN STOPPING AT A STOP LIGHT AND RESTARTS WHEN FOOT TAKEN OFF BRAKE. IT HAS A DELAY OF A COUPLE OF SECONDS TO RESTART THE ENGINE, DURING WHICH TIME THE VEHICLE CANNOT BE DRIVEN. THE SYSTEM CAN BE TURNED OFF WITH A SWITCH IN THE VEHICLE, BUT IT HAS TO BE DONE EVERY TIME THE CAR IS STARTED - IF THE DRIVER REMEMBERS. THE SYSTEM IS WORKING CORRECTLY, HOWEVER I HAVE ALMOST BEEN REAR-ENDED SEVERAL TIME BECAUSE THE SYSTEM IS SLOW TO REACT. IT IS A MAJOR ISSUE IF YOU ARE IN AN INTERSECTION ATTEMPTING TO MAKE A LEFT TURN - THE DELAY HAS ALMOST GOTTEN US KILLED TWICE (NO ACTUAL ACCIDENT - YET). I WAS TOLD BY OUR JEEP DEALER, AND HAVE READ ONLINE, THAT THERE IS NO WAY TO PERMANENTLY BYPASS THIS FEATURE FOR THE SAFETY OF THE DRIVER. I BELIEVE THERE SHOULD BE AN OPTION ON THESE VEHICLES TO TURN THIS FEATURE OFF PERMANENTLY SO THAT IT WILL STAY TURNED OFF THE NEXT TIME THE CAR IS STARTED.

WHILE DRIVING 30MPH ALONG WITH MODERATE TRAFFIC IN THE LEFT LANE OF THE MAIN ROAD IN A 25MPH ZONE AT 2:30PM ON A DRY 60 DEGREE DAY, THE LIGHT AT AN INTERSECTION TURNED RED AND TRAFFIC WAS STOPPING. AS MY DAUGHTER PRESSED ON THE BRAKES TO STOP THE CAR, THE CAR WAS NOT STOPPING. SHE SLAMMED ON THE BRAKES 2 TIMES AND BY THE TIME SHE SLAMMED ON THE BRAKES THE THIRD TIME, THE CAR CRASHED INTO THE CAR IN FRONT OF HER. THE CAR SHE CRASHED INTO FULL FORCE AT 30MPH CRASHED INTO THE TRUCK IN FRONT OF HER AND THEN PUSHED INTO THE CENTER TURNING LANE AND MY DAUGHTER'S CAR THEN CRASHED INTO THE NEXT VEHICLE WHICH WAS A BOX TRUCK WITH A METAL BAR ACROSS ITS BACK. NO AIR BAGS DEPLOYED. MY DAUGHTER WAS TRAPPED IN HER CAR BUT EVENTUALLY FOUND A WAY TO GET OUT. THE CAR WAS TOTALED.

VEHICLE ENGINE QUITS SUDDENLY AND WITHOUT WARNING ON HIGHWAY. DRIVER WAS TRAVELING APPROX 65 AT TIME OF INCIDENT. UNABLE TO RESTART.(FIRST INCIDENT- 6.30.17 EST. ODOMETER 24 K MILES . SECOND INCIDENT ON 7.21.17 VEHICLE NO START AFTER DEALER FINISHED WORK. THIRD INCIDENT, 10.24.17 ENGINE AGAIN QUIT WITHOUT WARNING ON CITY ROADWAY-50 MPH SPEEDS.ODOMETER READING AT 27,800 MILES TOWED TO DEALER. 10-29.17 DEALER REPORTED FUEL PUMP HAD FAILED AND SPREAD METAL THROUGHOUT SYSTEM. NEEDS NEW INJECTORS, FUEL PUMP. TO DATE DO NOT HAVE BACK FOR USE. MORE THAN 30 DAYS WITHOUT USE OF VEHICLE IN FIRST YEAR OF OWNERSHIP. VEHICLE PURCHASED NEW FROM JEEP, CHRYSTLER, DODGE DEALER IN CENTRAL CALIFORNIA.

WHEN MAKING A SUDDEN STOP, THE PASSENGER SIDE SEAT BELT DID NOT LOCK THE PASSENGER INTO PLACE. THE DRIVER'S SIDE DID. THIS WAS TAKEN INTO THE JEEP DEALER, WHERE I WAS TOLD THIS IS CORRECT OPERATION. THE CORRECT PROCEDURE TO MAKE IT LOCK IS TO PULL THE BELT OUT ALL THE WAY, THEN LET IT BACK IN. THIS PROCEDURE DOES WORKONMY VEHICLE. THE OWNER'S MANUAL SEEMS TO SAY THAT THE SEATBELTS ALL WORK AUTOMATICALLY IN CASE OF A SUDDENT STOP. BUT I WAS GIVEN A DOCUMENT BY THE REPAIR SHOP THAT EXPLAINS THE "CORRECT" PROCEDURE. I CAN'T IMAGINE THAT THIS ISCONSIDERED A SAFE SEAT/SHOLDER BELT DESIGN. I ASSUME ALMOST EVERY JEEP OWNER IS USING THE BELTS PER THE MANUAL, AND IS UNSAFE.

I OWN A 2016 JEEP GRAND CHEROKEE SUMMIT 4X4 SUV WHICH WAS MANUFACTURED AND MARKETED BY FCA UA LLC AS BEING A RECREATIONAL TOWING (I.E. BEHIND MOTORHOME) COMPLIANT VEHICLE. WHEN TOWING OF THE SUBJECT VEHICLE BEHIND MY MOTORHOME AT LOW SPEEDS I HAVE EXPERIENCED PERIODS OF THE VIOLENT LOSS OF CONTROL IN THE FORM OF UNCONTROLLED STEERING OF THE VEHICLE'S FRONT WHEELS WHICH POSE A SIGNIFICANT SAFETY RISK TO BOTH THE VEHICLE, MOTORHOME AND PUBLIC SAFETY. IN SUCH EVENTS, I HAVE BEEN FORCED TO STOP IN TRAFFIC, INSPECT THE VEHICLE AND MOTORHOME, THEN PULL OFF THE ROAD TO A SAFE LOCATION WHERE FURTHER INSPECTION CAN BE UNDERTAKEN. THE CONDITIONS DESCRIBED ABOVE HAVE OCCURRED WHEN THE VEHICLE WAS PROPERLY PREPARED FOR TOWING AND FOLLOWING THE SPECIFIC GUIDELINES SUPPLIED WITH THE VEHICLE IN THE FCA VEHICLE OPERATOR/OWNER'S MANUAL PAGES 593-601. FCA HAS ADVISED THAT IS HAS INSUFFICIENT EVIDENCE IN THE FORM OF CONSUMER COMPLAINTS TO SUPPORT FURTHER INVESTIGATION, ENGINEERING AND ISSUANCES OF A SOLUTION FOR SUCH VEHICLE OWNERS. NUMEROUS OTHER OWNERS WHO OWN AND RECREATIONALLY TOW THE SAME VEHICLE ARE EXPERIENCING THE STATED PROBLEM WHICH IS NOT CURRENTLY BEING INVESTIGATED PROPERLY BY FCA US LLC. EVIDENCE OF SUCH CAN BE FOUND ON-LINE PUBLICATIONS AND PUBLIC-FORUMS SUCH AS THE FAMILY-MOTOR-COACH ASSOCIATION (FMCA) AND IRV2 FORUMS. FCA US LLC HAS PREVIOUSLY ADDRESSED A SIMILAR PROBLEM RELATING TO UNCONTROLLED TOWING WITH THEIR JEEP CHEROKEE MODEL BUT TO DATE, PRESENT NO EVIDENCE TO OWNERS OF THE GRAND CHEROKEE MODEL OF HAVING RESEARCHED AND DEVELOPED A FIX FOR THE UNSAFE CONDITION. AT PRESENT, FCA US LLC IS TELLING GRAND CHEROKEE OWNERS TO TOW THEIR VEHICLES ON TRAILERS (ALL FOUR WHEELS OFF GROUND) DUE TO THE SERIOUS CONDITION OF UNCONTROLLABLE STEERING WHICH IS UNFAIR TO THOSE CONSUMERS WHO PURCHASED SUCH VEHICLES ON THE BASIS OF THEM BEING FLAT TOWABLE COMPLIANT.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE ECO INDICATOR SUDDENLY ILLUMINATED. THE DRIVER STOPPED THE VEHICLE AND DISCOVERED THAT THE TRANSMISSION WAS STUCK IN THE DRIVE POSITION AND COULD NOT BE SWITCHED TO THE PARK POSITION. THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO A BUILDING. THE FRONT END OF THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE, BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A NECK INJURY, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO COLE MOTORS IN BLUE FIELD, WV, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 25,000. UPDATED 11/03/17*LJ *TT CONSUMER STATED CAR RAN AWAY EMERGENCY BRAKE AND FOOT BRAKE WAS ON UPDATED 7/18/18*JB

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENTIRE INSTRUMENT PANEL FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO THE GARY MILLER CHRYSLER DODGE JEEP RAM DEALER LOCATED AT 5746 PEACH ST, ERIE, PA 16509; WHERE IT WAS DIAGNOSED THAT THE ENTIRE DASHBOARD AND THE TRANSPONDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED SEVERAL OTHER TIMES AT DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE SAME DEALER 5 DIFFERENT TIMES. THE CONTACT STATED THAT THE DEALER WAS NOT CERTAIN OF THE FAILURE. THE CONTACT STATED THAT ON ANOTHER OCCASION IN THE PARKING LOT, THE CONTACT STARTED THE VEHICLE AND NOTICED THAT THE ENTIRE INSTRUMENT PANEL WAS BLANK AND FAILED TO FUNCTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 877-426-5337 AND WAS MADE AWARE OF THE FAILURE. A CASE NUMBER: 32190224 WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.