2017 JEEP GRAND CHEROKEE Complaints

POWER SEAT WAS ADJUSTED ALL WAY BACKWARDS AND STOPPED WORKING. CAN NOT ADJUST SEAT TO DRIVE IT CORRECTLY.THE VEHICLE WAS SITTING STILL IN A PARKING LOT.

WHEN DRIVING THE MOTOR STARTS RACING AND THE RPM'S GO WAY UP. MOST TIMES IT DOES IT WHEN YOU FIRST TAKE OFF. YOU HAVE TO COME TO A STOP, TURN THE MOTOR OFF AND START ALL OVER. OCCASIONALLY, THIS MAY NOT WORK. THE REPAIRMAN CANNOT FIND OUT WHY BECAUSE IT IS NOT DOING IT WHEN YOU TAKE IT BACK TO THE DEALER. NOT EASY TO DEAL WITH WHEN IN TRAFFIC AND IT IS BURNING GAS LIKE CRAZY. IT FIRST DID IT COMING BACK TO NC FROM FLA ON 95 AFTER THE HURRICANE. I DON'T KNOW THE EXACT DAY. MY GIRLFRIEND FOLLOWED ME FROM S.C. TO JACKSONVILLE, N C TO MAKE SURE I GOT HOME WITH IT. HAS DONE IT SEVERAL TIMES RIGHT AFTER I TAKE OFF WITH IT.

WHEN TRYING TO FUEL OUR VEHICLE THE HANDLE CONSTANTLY STOPS, THINKING IT IS FULL. HOWEVER, MY WORK AROUND IS TO TURN THE HANDLE TO 3'OCLOCK AND ITS ABLE TO FILL THE VEHICLE WITHOUT INCIDENT, HOWEVER, YOU HAVE TO HOLD THE HANDLE IN THAT POSITION THE ENTIRE TIME. I HAVE SEEN OTHER PEOPLE POST ABOUT THIS TOO. NEVER HAD THIS ISSUE WITH MY 2015 JEEP. PLEASE NOT THAT THIS HAS BEEN HAPPENING EVERY SINCE WE PURCHASED THIS VEHICLE IN MAY OF 2019.

WHEN GETTING MY OIL CHANGED THE MECHANIC TOLD ME THAT I HAD AN ANTIFREEZE LEAK. HE COULD SMELL IT AND SAW FLUID AROUND THE RADIATOR. ALSO THAT I MAY NEED A NEW RADIATOR AND SHOULD HAVE THE DEALERSHIP CHECK IT OUT. I BROUGHT MY 2 YEAR OLD 2017 JEEP GRAND CHEROKEE TO THE DEALERSHIP AND WAS TOLD I DID INDEED NEED A NEW RADIATOR. THE CAR WAS BOUGHT NEW BY ME AND HAS 45000 MILES ON IT. I ASKED THE MECHANIC IF THIS WAS COMMON? WAS THERE ANY INDICATION OF GETTING HIT BY A ROCK ETC? I WAS TOLD THAT IT WAS A MANUFACTURERS' DEFECT. THAT THE RADIATOR WAS LEAKING AT THE SEAMS AND NEEDED TO BE REPLACED. I BROUGHT IT TO A SECOND MECHANIC AT A LOCAL AUTO BODY SHOP AND HE CONFIRMED THAT IT WAS A MANUFACTURER'S DEFECT AND THE RADIATOR NEEDED REPLACING. I THINK THIS IS MORE COMMON THAN IT SHOULD BE FOR A NEW VEHICLE WITH LOW MILEAGE. BOTH MECHANICS AT THE DEALERSHIP AND THE AUTOBODY SHOP SAID THEY HAD REPLACED SEVERAL OF THESE RECENTLY. IN FACT IT HAS BEEN ENOUGH OF A PROBLEM THAT THEY ARE KEEPING EXTRA RADIATORS IN STOCK. I BELIEVE JEEP SHOULD RECALL THESE RADIATORS AND PAY FOR THE COST OF REPLACING MINE.

TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE RANDOMLY JERKED AND STALLED SEVERAL TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LITHIA CHRYSLER JEEP DODGE RAM OF CORPUS CHRISTI (4313 S STAPLES ST, CORPUS CHRISTI, TX 78411, (361) 992-8000), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS UNKNOWN.

YOUR WEB SITE DOES NOT RECOGNIZE THIS VIN NUMBER. I CONTACTED CHRYSLER WHO DID RECOGNIZED THIS VIN AND COULD NOT SAY WHY YOUR WEB SITE DID NOT. PLEASE ADVISE.

OUR 2017 GRAND JEEP CHEROKEE DID NOT START THIS MORNING. THE BRAKE WOULD NOT SOFTEN SO WE KNEW THERE WAS AN ISSUE. WHEN WE PUT OUR FOOT ON THE BRAKE AND PRESSED THE START BUTTON NOTHING TURNED OVER BUT ALL THE LIGHTS WENT ON. THIS HAPPENED ABOUT 6 MONTHS AGO AND JEEP REPLACED THE BATTERY. OBVIOUSLY IT IS SOMETHING ELSE. IT APPEARS THERE IS A FUEL INJECTION RECALL BUT NO PARTS ARE AVAILABLE YET. WHEN IS THE ETA FOR THESE PARTS? WE BOUGHT TWO JEEPS BECAUSE WE THOUGHT THEY WERE SAFE. AFTER FOUR TRIES, THE CAR STARTED FROM REMOTE START.

WHEN DRIVING ON THE FREEWAY AND REGULAR STREET, AND GOING UPHILL, MY JEEP'S ENGINE WILL STOP RUNNING, THE "D" ON THE DASHBOARD BLINKS AND THE CENTER OF THE DASHBOARD SAYS "SHIFT TO PARK". TO GET THE JEEP'S ENGINE TO START UP AGAIN, I HAVE TO PUT IT IN PARK AND RESTART IT. BEING THAT THE JEEP DOES NOT RUN WHEN THIS HAPPENS I AM OFTEN STUCK ON THE FREEWAY OR IN THE MIDDLE OF TRAFFIC AND CAN NOT PULL OVER. THIS IS EXTREMELY DANGEROUS AND I HAVE COME CLOSE TO MULTIPLE ACCIDENTS. THE JEEP DOES NOT ALWAYS START AGAIN. IT WILL STUTTER AND SHUT OFF MULTIPLE TIMES. THIS HAS BEEN HAPPENING FOR MONTHS. DEALERSHIP CAN NOT FIND ANY CODES. THEY PUT A DATA RECORDER IN THE VEHICLE, THE JEEP'S ENGINE SHUT DOWN THE SAME DAY I PICKED IT UP. WHEN THIS HAPPENED I PRESSED THE RECORDER BUTTON. IT SHUT DOWN MULTIPLE TIMES IN TRAFFIC WITH THE RECORDER IN AND I PRESSED THE BUTTON TO RECORD AS DIRECTED. WHEN I BROUGHT THE JEEP BACK INTO THE BOB BAKER DEALERSHIP, THEY SAID THE DATA RECORDER SAID EVERYTHING WAS NORMAL. THE JEEP SHUTTING DOWN WHILE IN MOTION AND NOT TURNING BACK ON, IS NOT NORMAL AND IS DANGEROUS. I HAVE BEEN WITHOUT MY JEEP FOR 2 MONTHS WITH NO SOLUTION IN SIGHT. THIS IS A MAJOR SAFETY PROBLEM THAT I HAVE BEEN FIGHTING TO GET FIXED WITH NO RESOLUTION. I HAVE BEEN WORKING WITH FCA AND THEY ARE NOT RETURNING MY CALLS AND HAVE NO SOLUTIONS. I AM SO DISAPPOINTED AND WISH I NEVER BOUGHT THIS JEEP. I HAVE LOST ALL CONFIDENCE IN THIS VEHICLE. I CAPTURED THE PROBLEM HAPPENING ON VIDEO AND NO ONE CAN EXPLAIN WHAT IS HAPPENING NOR FIX IT. THIS HAS BEEN HAPPENING SINCE AUGUST 2019. THE LAST TIME IT HAPPENED WAS THE DAY I PICKED IT UP WITH THE DATA RECORDER IN IT ON NOVEMBER 22, 2019

I AM A MILITARY SERVICE MEMBER SERVING IN EUROPE. I BROUGHT MY 2017 JEEP GRAND CHEROKEE WITH ME TO EUROPE IN 2018. THE VEHICLE HAS BEEN METICULOUSLY MAINTAINED ACCORDING TO MANUFACTURE SPECIFICATIONS. EARLIER THIS YEAR (2019) WITH APPROXIMATELY 98K MILES ON THE ODOMETER AND WHILE CRUISING ON A GERMAN HIGHWAY AT APPROXIMATELY 85MPH, THE CHECK ENGINE LIGHT CAME ON AND THE CAR SUDDENLY AND RAPIDLY LOST POWER. I COORDINATED FOR TOWING OF THE VEHICLE TO THE NEAREST JEEP/CHRYSLER/DODGE REPAIR SHOP. THE VEHICLE HAS NOW BEEN IN THE REPAIR SHOP FOR ALMOST FOUR MONTHS AND THE LOGISTICAL AND TECHNICAL NETWORK AVAILABLE IN THIS MEDIUM SIZED GERMAN CITY HAS PROVEN UNABLE, AT LEAST UP UNTIL THIS POINT, TO SUCCESSFULLY REPAIR THE VEHICLE. THE DIAGNOSIS WAS COMPLETE VALVE TRAIN FAILURE. I'M SHARING THE DETAILS OF THE EVENT AND THE LOCATION FOR THREE PURPOSES. 1. THE SUDDEN LOSS OF POWER COULD PROVE DANGEROUS NO MATTER WHERE IT OCCURS 2. SERVICE MEMBERS SERVING OVERSEAS SHOULD BE AWARE THAT THE FIAT CHRYSLER NETWORK IN EUROPE IS NOT ADEQUATELY PREPARED TO ADDRESS OTHER THAN ROUTINE MAINTENANCE FOR U.S, SPECIFICATION VEHICLES AND YOU COULD EASILY FIND YOURSELF IN A VERY UNCOMFORTABLE SITUATION IF YOU BRING YOUR U.S. SPECIFICATION JEEP WITH YOU OVERSEAS. 3. EVEN THOUGH THE VEHICLE WAS PAST IT'S WARRANTY BASED ON MILEAGE; COMPLETE VALVE TRAIN FAILURE OF A METICULOUSLY MAINTAINED 2017 JEEP WITH LESS THAN 100K MILES IS MORE LIKELY THAN NOT A MANUFACTURING AND OR ENGINEERING DEFECT VERSUS ANYTHING THAT COULD BE CONSIDERED NORMAL WEAR AND TEAR.

NO SHIFTING ISSUES FOR THE FIRST 49,000 MILES. NOW, AT 50K MILES, THE VEHICLE SHIFTS HARD IN ALL GEARS, BUT MOSTLY IN 6TH, 7TH, AND 8TH. THE HARD SHIFT SOMETIMES FEELS LIKE A 5 LBS HAMMER SLAMMING INTO THE METAL FRAME OF THE VEHICLE. NOT ALL SHIFTS ARE HARD. MOST HARD SHIFTS ARE WHEN HOLDING THE THROTTLE STEADY AND THE VEHICLE SLOWLY APPROACHES A SHIFT POINT. IN 8TH GEAR YOU CAN HOLD 5% THROTTLE TO MAINTAIN HIGHWAY SPEED, THEN GIVE 10% MORE THROTTLE FOR AN UPHILL AND THE TRANSMISSION WILL STAY IN 8TH GEAR, BUT BRIEFLY SHUTTER FOLLOWED BY AN OBVIOUS BANG OR JERK OF THE VEHICLE. SOME BAD SHIFTS ARE REPETITIVE WITH FOUR OR FIVE HESITATIONS AND POPS OR BANGS OF THE TRANSMISSION. THESE HARD CLUNKS HAPPEN AT 30-45 MPH, OR AT HIGHWAY SPEEDS OF 75-80 MPH. SOME FEEL LIKE BUMPS IN THE ROAD, WHILE OTHERS FEEL LIKE VIOLENT BANGS. THE ISSUE DOES NOT HAPPEN WHEN GIVING THE VEHICLE 80% OR MORE THROTTLE. ISSUES ARE USUALLY AT 5% TO 35% THROTTLE. IT HAPPENS MOST OFTEN WHEN ACCELERATING TOWARDS A NORMAL SHIFT POINT SLOWLY. BEFORE THE NORMAL SHIFT, THE TRANSMISSION WILL SLIP AND BANG. ON A TWENTY-MINUTE DRIVE OF MIXED HIGHWAY AND CITY, IT MAY BANG 5 TO 10 TIMES OR MORE. VIOLENT BANGS ARE ONCE OR TWICE PER WEEK, BUT SOMETIMES TWICE A DAY. THE DRIVING SITUATION IS WHAT INCREASES THE LIKELIHOOD OF FEELING A BAD KICK OR BANG. NOT ALL BANGS RESULT IN A SHIFT. SOME BANGS HAPPEN BUT THE VEHICLE STAYS IN THE SAME GEAR AS IF IT JUST SLIPPED AND THEN CAUGHT THE SAME GEAR AGAIN.