2016 JEEP GRAND CHEROKEE Complaints

DEATH WOBBLE WHEN BEING TOWED THE DEALER IS NO HELP ON THIS PROBLEM BECAUSE THEY DO NOT HAVE A SERVICE BULLETIN ON THE 2016 JEEP GRAND CHEROKEE, BUT THERE ON 2014 AND 2015 CHEROKEE. I NEED TO GET JEEP TO FIX THIS PROBLEM. 2016 IS FIRST YEAR FOR GRAND CHEROKEE TO HAVE ELECTRONIC STEERING WHICH WAS THE CAUSE OF THE SAME THING HAPPENING. 2014 - 2015 JEEP FIXED IT WITH A NEW HARNESS ADAPTER THAT SEND POWER TO THE STEERING WITH THE IGNITION OFF. JEEP SAID WHEN ENOUGH PEOPLE COMPLAIN WE THEN MAY COME UP WITH A SIMILAR FIX". ONLY HAS HAPPENED TO A FEW GRAND CHEROKEES. THIS OF COURSE IS NOT ACCEPTABLE TO ME. THIS IS BAD AND NEED TO BE ADDRESS ASAP. THIS COULD CAUSE A CRASH AND SOMEONE COULD GET KILLED. WHEN THE JEEP IS BEING TOWED AND YOU HIT BUMP WHILE TURNING IT STARTS WOBBLING FROM SIDE TO SIDE SO BAD IT WILL CAUSE YOU TO NOT BE ABLE TO CONTROL THE TOWING VEHICLE. ONCE YOU STOP AND THEN TAKE OF IT STOPS WOBBLING.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (BILL CRAFT CHRYSLER, JEEP, DODGE, RAM, 2639 LAKESIDE DRIVE, LYNCHBURG, 24501), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE DEALER ADDED OIL TO THE VEHICLE AND THE VEHICLE STARTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS PERSISTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,400.

VEHICLE HAS BIZARRE SOFTWARE OR ELECTRICAL PROBLEMS WHICH RESULT IN IT STALLING UNPREDICTABLY. THERE IS AN AUDIBLE "POP" SOUND FROM THE SPEAKERS AND THE DISPLAY FLASHES OVER WHITE AND THE VEHICLE STALLS. IT CAN BE RESTARTED BUT THE PROBLEM RECURS. MY JEEP DEALER DID NOT DIAGNOSE THE PROBLEM.

OUR 2016 JEEP GRAND CHEROKEE IS NOT SAFE. JEEP'S 2016 GRAND CHEROKEE BROCHURE BOOK (PUBLICATION 73-383-2605 151M/11/15) STATES THE FOLLOWING ON PAGE NUMBER 7: "8.4-INCH TOUCHSCREEN. THE UCONNECT 8.4 NAV RADIO KEEPS YOU ENTERTAINED AND ON COURSE. VOICE ACTIVATION LETS YOU SAFELY CONTROL IT ALL WHILE YOUR HANDS STAY ON THE WHEEL - CHANGE RADIO STATIONS, CONTROL CABIN TEMPS AND MUCH MORE." MOSTLY BECAUSE OF THIS SAFETY FEATURE, ON 10-12-2016 MY WIFE AND I PURCHASED OUR 2016 JEEP GRAND CHEROKEE SUMMIT; HOWEVER, THE 8.4 NAV RADIO U CONNECT DOES NOT WORK WITH THE IPHONE AS STATED IN THE AFOREMENTIONED JEEP BROCHURE WHILE YOUR HANDS STAY ON THE STEERING WHEEL. SUPPOSEDLY, WHILE KEEPING YOUR HANDS ON THE STEERING WHEEL, THE DRIVER SHOULD BE ABLE TO USE VOICE RECOGNITION TO COMMAND USE OF THE PHONE, TEXTING, NAVIGATION, ETC. HOWEVER USING VOICE RECOGNITION WHILE IN MOTION OR SITTING STILL, ALMOST ALL VOICE COMMANDS BECOME FAILED ATTEMPTS, WHICH IS DISTRACTING AND IS NOT SAFE WHILE DRIVING. I (JOHN M. KING) REPORTED THIS TO JEEP CORPORATE; AND, THEY MADE AN APPOINTMENT TO HAVE OUR JEEP GRAND CHEROKEE CHECKED AT OURISMAN JEEP, 2406 CRAIN HWY, BOWIE, MD 20716 (301-249-4227), WHICH WAS COMPLETED ON 8-3-2017 (INVOICE # CHCS109503); OURISMAN JEEP DIAGNOSED THE VEHICLE'S SYSTEMS AND CONCLUDED THE FOLLOWING: "U CONNECT NAV WORKING AS DESIGNED." WHILE AT THE DEALERSHIP, I (JOHN M. KING) DEMONSTRATED A 100% FAILURE RATE OF THE 8.4 NAV U CONNECT'S VOICE COMMAND'S TO TWO DIFFERENT DEALERSHIP PERSONNEL (SERVICE ADVISOR & SERVICE TECHNICIAN); AMAZINGLY, THE DEALERSHIP PERSONNEL CONFIRMED TO ME A 100% FAILURE RATE IS THE DEFINITION FOR "FUNCTIONING AS DESIGNED." THE DEALERSHIP PERSONNEL ALSO STATED THEY RECEIVED COMPLAINTS FROM OTHER JEEP GRAND CHEROKEE OWNERS WITH IPHONES. AGAIN, OUR 2016 JEEP GRAND CHEROKEE IS NOT SAFE.

WHEN I BRAKED FOR PEDESTRIANS, THE AUTO STOP FEATURE TURNED OFF ENGINE AS I ENTERED A SLOPED PARKING SPACE. AFTER PEDESTRIANS CLEARED, I DEPRESSED THE ACCELERATOR. WHEN THE ENGINE EVENTUALLY RESTARTED, THE CAR SURGED FORWARD AND HIT A WALL AT THE END OF THE PARKING SPACE---DAMAGING THE BUMPER.

WHEN ACCELERATING FROM A STOP AT ABOUT 20MPH ON A CITY STREET AND ONCE ENTERING A FREEWAY ENTRANCE, CAR WOULD STOP ACCELERATING, THE RPM TACHOMETER WOULD SPIKE HIGH BUT CAR DOES NOT MOVE FOR A COUPLE OF SECONDS THEN ABRUPTLY TRANSMISSION ENGAGES THEN VIOLENTLY JUMPS AND ACCELERATES. ALMOST HAD ANOTHER CAR HIT ME FROM BEHIND TWICE. HAD THE CAR ABOUT CLOSE TO A MONTH NOW AND ITS HAS HAPPENED 4 SEPARATE OCCASIONS.

NO WARNING CHIME WHEN TRUNK IS OPEN. HOW CAN THIS BE? TRUNK OPENED AS I WAS BACKING INTO GARAGE!

I WAS DRIVING STRAIGHT DOWN THE HIGHWAY DURING RUSH HOUR AT A LOW RATE OF SPEED AND MY VEHICLE SHUT DOWN. TRAFFIC WAS BUMPER TO BUMPER AND I WAS ONLY TRAVELLING AT ABOUT 15 MPH. I HEARD A DING AND A MESSAGE APPEARED ON THE DASH DISPLAY THAT SAID "PLACE IN P THEN SHIFT TO DESIRED GEAR". I ATTEMPTED TO TURN THE WHEEL TO COAST TO THE SHOULDER AND MY STEERING WHEEL LOCKED UP. I WAS ABLE TO GET OVER TO THE SHOULDER AND TURN MY HAZARD LIGHTS ON. I PLACED THE VEHICLE IN PARK, RESTARTED AND LET IDLE FOR A MINUTE. I PROCEEDED TO DRIVE HOME WITHOUT FURTHER INCIDENT.

WHILE IN MOTION, AND WITH TWO SEPARATE GOD SPEEDOMETERS OPERATING, MY JEEP STATES THAT WHEN IN MOTION GOING APPROXIMATELY 50-60 MPH, MY KEEPS SPEEDOMETER PLACES ME AT OVER 100MPH. THIS PROBLEM OCCURRED A FEW DAYS AGO. I HAVE EVEN PASSED SEVERAL CHP OFFICERS ON THE ROAD AND HAVE NOT BEEN STOPPED WHEN MY SPEEDOMETER WAS SHOWING 105MPH. ALSO, WHILE PUMPING GAS, IT WILL NOT PUMP PAST HALFWAY.

WHILE DRIVING, MESSAGE CAME UP ON INSTRUMENT CLUSTER TO SHIFT TO P AND THEN SHIFT TO DESIRED GEAR. I ALMOST GOT REAR ENDED BECAUSE THE VEHICLE WOULD NOT ACCELERATE. I HAD TO PUT IT IN PARK, SHIFT, AND THEN WAS ABLE TO GO. INCREDIBLY DANGEROUS!