2017 JEEP GRAND CHEROKEE Complaints

CAR STOPS AND STALLS DURING, IT CAN HAPPEN AT AN INTERSECTION WHEN DRIVING. CAR ASKS YOU TO PUT INTO PARK WHILE DRIVING-- THE SHIFTER LOCKS AND THEN IT SAYS PUT IN DRIVE AND DOESN'T RESPOND SO YOU SIT THERE FOR A MINUTE THEN YOUR ABLE TO TURN THE CAR OFF.!! HUGE SAFTEY CONCERN! I DO NOT FEEL SAFE IN MY CAR SCARED TO DEATH TO DRIVE THIS.

I JUST PURCHASED THIS VEHICLE AND UPON GOING TO THE GAS STATION TO FILL UP, WHEN YOU PUT THE PUMP HANDLE INTO THE CAP LESS TANK, THE GAS PUMP DOES NOT ALLOW THE GAS TO FLOW INTO THE TANK WITHOUT HOLDING THE PUMP HANDLE AT HALF PRESSURE. IN LOOKING ONLINE THERE IS AN ISSUE WITH THE FILL NECK OF THE GAS TANK. I HAVE TRIED THIS AT MULTIPLE GAS STATIONS ORIGINALLY THINKING IT WAS THE PUMP ITSELF, NOT THE VEHICLE. FROM MY UNDERSTANDING THIS IS A KNOWN ISSUE WITH JEEP AS SOMETHING BEING WRONG WITH THE EVAP VALVE IN THE FILL NECK.

VEHICLE TRANSMISSION LOCKED UP IN THE MIDDLE OF A PARKING LOT COULD NOT MOVE THE CAR FORWARD OR BACKWARD NOR COULD I MOVE THE GEAR SHIFTER FROM DRIVE TO PARK OR NEUTRAL... I WAS ALSO UNABLE TO GET THE VEHICLE TO SHUT OFF WHICH IN ITSELF COULD BE A SAFETY ISSUE IF I WAS IN MY GARAGE. THE VEHICLE NEEDED TO BE TOWED BACK TO THE DEALERSHIP. DASHBOARD READ: SERVICE SHIFTER - STOP SAFELY, SHUT OFF ENGINE TO ENGAGE PARK -- PLEASE NOTE THAT WE FOLLOWED THE INSTRUCTIONS AND WE WERE UNABLE TO TURN THE VEHICLE OFF AND/OR GET IT INTO PARK.

TOUCH SCREEN NOT WORKING. IT IS ON BUT WHEN YOU TRY TO DO SOMETHING DOES NOT RESPOND TO TOUCH.

TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE DRIVING AND DECELERATING, THE VEHICLE SUDDENLY SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. AFTER FOUR ATTEMPTS, THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND VPROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 15,000.*PM THE CONSUMER STATED THE *WAS A VISUAL INSPECTION AND 5 MIN ROAD TEST PERFORMED. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR SIDE PANELS WERE POPPING OUT OF THE GASKET. THE VEHICLE WAS TAKEN TO FEDERICO CHRYSLER DODGE JEEP RAM (618-421-4180, LOCATED AT 1875 E EDWARDSVILLE RD, WOOD RIVER, IL 62095) WHERE THE PANELS WERE TAKEN OUT AND REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE PANELS WERE REPAIRED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CASE WOULD BE CLOSED IF THE DEALER WAS UNABLE TO REPAIR THE FAILURE. THE MANUFACTURER REJECTED THE CONTACT'S REQUEST FOR AN EXTENDED WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.

2017 GRAND CHEROKEE 'SERVICE SHIFTER' PROBLEM. I GET THE MESSAGE POPPING UP IN THE DRIVER INFORMATION AREA, ALONG WITH THE VEHICLE SHIFTING DIFFERENTLY THAN NORMAL. THIS SEEMS TO BE A COMMON PROBLEM WITH NO DEFINITIVE SOLUTION.

WHILE DRIVING ON A HIGHWAY AT 60 MPH MY VEHICLE STARTED FLASHING EVERY POSSIBLE WARNING LIGHT. AIRBAGS, ABS, SLIP CONTROL, CRUISE CONTROL ... EVERYTHING. MOST CONCERNING WAS THE 'SERVICE SHIFTER' ALERT; THE PRND LIGHTS ON MY SHIFTER PANEL ALL STARTED FLASHING AND THE CAR (AUTO TRANSMISSION) WAS STUCK IN ONE GEAR AND WOULD NOT SHIFT. PULLING OVER AND RESTARTING THE VEHICLE WOULD 'FIX IT' FOR 10-15 MINUTES UNTIL IT ALL HAPPENED AGAIN. ENGINE WAS MAKING AN AWFUL LOUD NOISE SO I PULLED OVER AGAIN. THIS TIME AFTER TURNING IT OFF THE VEHICLE WOULD NOT START AT ALL. AFTER 30 MINUTES IT STARTED AND I WAS ABLE TO DRIVE TO A TOWN FOR THE NIGHT. THE NEXT MORNING I WAS ABLE TO START IT AND DRIVE IT IN 1ST GEAR (WHERE IT WAS STUCK) TO A JEEP DEALER. THERE IT SITS AS I TYPE. I HAVE SEEN MANY IDENTICAL ISSUES REPORTED BY JEEP OWNERS ON INTERNET FORUMS AND MOST WORRYINGLY, JEEP DEALERS DON'T SEEM TO HAVE A CLEAR ANSWER. THEY'RE COMMONLY REPLACING THE SHIFTER WIRING HARNESS BUT THE PROBLEM RETURNS FOR NEARLY EVERYONE. THIS INCIDENT STRANDED ME IN THE MIDDLE OF THE NIGHT, IN THE MIDDLE OF NOWHERE, AND LEFT ME VERY WORRIED ABOUT MY SAFETY. WHATEVER IS WRONG WITH THE VEHICLE HAS CASCADING ERRORS THAT AFFECT HEADLIGHT OPERATION (MY HIGH BEAMS WOULD NOW WORK), SLIP CONTROL (IT BECAME NON FUNCTIONAL EVEN IF I OVERRODE IT), WIPERS (IN MY CASE THEY CAME ON WITHOUT ANY RAIN AND I COULD NOT TURN THEM OFF...THEY COULD JUST AS EASILY HAVE NOT FUNCTIONED IN A DOWNPOUR CREATING A SAFETY HAZARD), AND BRAKING (THE BRAKE PEDAL WAS ROCK SOLID AND NOT WORKING PROPERLY).

ON SEPT 3, 2019 I WAS DRIVING AT 45 MPH WHEN THE ENGINE STALLED AND I COASTED TO A STOP. ENGINE RESTARTED AFTER MANY ATTEMPTS, DROVE ABOUT 50 FEET WHEN ENGINE STALLED AGAIN. OVERCOME BY A STRONG SMELL OF GAS I EXITED THE CAR AND SAW FUEL COMING OUT FROM UNDER THE ENGINE. AS THE CAR SAT THE FUEL LEAK SUBSIDED. TOWED TO THE DEALER WE BOUGHT THE CAR FROM (ZEIGLER OF DOWNERS GROVE) TOW TRUCK DRIVER STATED I WAS LUCKY IT DIDN'T START ON FIRE. WHEN THE CAR WAS UP ON THE BACK OF THE TOW TRUCK BED DEALER TRIED TO START THE CAR TO GET INTO NEUTRAL AND WE WERE ABLE TO SEE THE FUEL POURING OUT FROM UNDER THE CAR. PICKED UP CAR THE NEXT DAY AND I WAS ASSURED THIS CAR WAS FIXED. I VOICED MY CONCERN ON THE DANGERS OF DRIVING A CAR WITH GAS POURING OUT OF IT. REPAIR ORDER SHOWS "REPLACED BROKEN FUEL CLIP TESTED VEHICLE AND VEHICLE IS NOW OPERATING AS DESIGNED". 5 DAYS LATER (9/8/19) HAD TO HAVE THE CAR TOWED 30 MILES BACK TO THE DEALERSHIP BECAUSE THE CAR IS AGAIN LEAKING GASOLINE. NOT FEELING VERY SAFE IN MY 2017 JEEP GRAND CHEROKEE

MY WIFE, (XXXXX), WAS DRIVING THIS VEHICLE. SHE WAS IN A DRIVE-THRU, MOVING AT LOW SPEEDS WHEN THE BRAKES STOPPED WORKING. ROBIN WAS ABLE TO ROLL TO A STOP IN THE PARKING LOT. I RESPONDED TO THE SCENE TO INSPECT THE VEHICLE AND OBSERVED THAT THE BRAKE PEDAL ASSEMBLY HAD BECOME DISCONNECTED FROM THE BRAKE BOOSTER PLUNGER ROD, COMPLETELY DISABLING THE BRAKES. UPON FURTHER INSPECTION, IT WAS DETERMINED THAT THERE IS A RETAINER CLIP WHICH HOLDS THE PLUNGER ROD TO THE BRAKE PEDAL. THIS RETAINER CLIP WAS NOT INSTALLED AND WAS NOT FOUND ANYWHERE IN THE AREA TO INDICATE IT HAD FALLEN OFF. THERE HAS NEVER BEEN ANY WORK DONE TO THE VEHICLE AROUND THE BRAKE PEDAL ASSEMBLY. IT IS MY BELIEF THAT THE FACTORY DID NOT INSTALL THE RETAINER CLIP, OR DID NOT INSTALL ONE CORRECTLY. THANKFULLY, THIS HAPPENED IN A PARKING LOT AND NO LIVES WERE LOST OR HURT. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)