2018 JEEP GRAND CHEROKEE Complaints

The head gasket gets blown with 50,000 miles for the 2018 grand jeep Cherokee high altitude. Went to jeep dealership in Downey and they said they knew it would be the head gasket they had other jeeps in the shop with that same problem, but wanted to charge 5000 just to confirm. So then we went to a mechanic in Los Angeles and they had 5 other 2018 jeeps in the shop with the same problem. The 2018 jeep grand Cherokee 3.6L is having so many problems with the head gasket at such low miles this needs to be recalled! How is it a good supposedly reliable car is breaking down so early. This is a SAFETY ISSUE IT can cause a fire !!!!

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that after turning the vehicle off, the brake lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the Hydraulic Control Unit was faulty and needed to be reprogramed. The Hydraulic Control Unit was reprogrammed under NHTSA Campaign: 22V426000 (Service Brakes, Hydraulic) but the failure persisted. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The approximate failure mileage was 68,000.

My touchscreen is delaminating. I can't use the radio, the Navigation system or interior climate control system. If the radio is turned on, it jumps from station to station, the phone system has called 911 several times, and dials random numbers from my contact list. This is a safety hazard because of the random dialing and distraction it causes. This condition is only happening on this model year. The product is defective and dangerous. I have owned 5 Jeeps in a row and never had this problem with the radio or touch screen.

The contact's daughter owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was parked, her daughter closed the driver's door and the passenger's side frontal air bag deployed inadvertently. The vehicle was taken to a dealer where it was diagnosed that the air bag needed to be replaced due to the rollover sensor being alerted. The contact stated that the vehicle was not in an accident. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

The uConnected display screen mal-functions to the point of being a dangerous distraction. Phantom jumping between radio stations, switching from AC to heat etc, changes other controls and will not allow use of touch systems. The screen shows obvious signs of de-lamination. I noted that many others are have the same issue with their uConnect displays. Super dangerous. Dealer' CSR said "Sorry, not their problem. Said it must've gotten wet". Since then I have learned this is a common problem with all Jeeps of this era. Mine is a 2018. Is there anything NHTSA is doing to recall these? It's dangerous and we have stopped driving unless absolutely necessary.

The display screen in the center of the dashboard is delaminating. This is very dangerous becasue it randomly changes all the settings constantly. heat on/off, radio on/off anything that has a touch button on the screen (which is just about everything for that car) can randomly change at any time. It is getting worse as time goes on. This is a safety issue. When looking online I see this is very common for 2018 Jeeps, but is not a recall. It is a safety issue and should be a recall it is happening to so many 2018 Jeeps.

My UConnect radio has been malfunctioning for a few months now. I've seen this on Jeep forums being a major issue with 2018 jeeps. My radio stations would randomly change while driving. The volume know would stop working, my Navigation stopped working and would place my location in a completely different state. Last week, while driving my UConnect would randomly turn on the AC and then switch to heat and then turn it off, and then switch between modules. The Sunday after Thanksgiving, I was driving my parents to the airport using the GPS on my phone but connecting it to Apple Car Play so that I could still see the navigation on the UConnect Screen. While driving and coming up to multiple lanes in which their were different highways to take, my Uconnect starts going haywire. It was completely nervewracking and was super distracting. My parents were in the car and were very frightened as I wasn't sure which lane I was supposed to be in and where to go. I had to grab my phone, unlcock it and look at my phone. Very dangerous! Then the other night as I was driving on the highway, I had my Front and Rear Defroster on as the weather called for this and all of sudden, the defroster shuts off and the AC (Max AC) comes on at full blast. My front windshield fogged up super quickly. I turned on my wipers and literally starting moving lanes to the right lane as I was frantically pushing the controls to get it back to defrost. I could have died by going off the road as I could not see where I was going or if there were any cars! Thankfully, I rolled down the windows, slowed down and found the breakdown line by hearing the safety strip under my tires. I put on my hazards and prayed. I know I need a new UConnect, but all the dealers want to charge me $170 or more just to diagnose the vehicle. I don't want it diagnosed..I want it fixed. And this should not be my responsibility to fix something that is a huge safety concern. Please contact me ASAP.

All three brake lights stayed illuminated during car operation regardless of brake pedal pressed. I was able to shift and start my car without pressing the brake putting my family and other pedestrians at risk of being run over if the car shifted out of park unexpectedly. Also no warning lights were on at all, so I drove on the road with my brake lights illuminated increasing risk for injury or death in a crash. It turns out the part is a hydraulic control unit. It was reading 120psi when the pedal wasn’t even pressed. This was replaced by an independent shop and fixed the issue. I found out that there was a recall done on 2011-2022 Jeep Grand Cherokees. This recall was “Equipment Safety Recall 21A NHTSA 23E-019”. This recall calls out this exact problem for our exact model and the exact part replaced. My vehicle did not qualify for this recall for some reason which does not make sense because of the following information. The Julian date range for the failed part is 8166-9106. The part pulled out of my vehicle has a Julian date of 8228. I am more than willing to provide photos and any documentation showing this repairs high cost and that it was done. There needs to be another recall with these cars to include mine and many others as this issue could cause death of unsuspecting people around the vehicle. It’s ridiculous that my vehicle did not qualify for this recall when I have an obviously failed part that FCA knows about but refuses to fix or reimburse me for. Please investigate this and enact a recall to fix a problem that was bad enough to be recalled once for another batch of cars. There are other cars out there that could cause death or serious injury.

I was just driving down the freeway and out of nowhere. My jeep started calling and hanging up and recalling everybody in my frequently called list. I tried turning off the screen, but it turned itself back on and started doing it again. Everybody who I just called over and over unintentionally. We’re trying to call me back, but it would hang up on them. It was as if a ghost was in my screen. I have not had this looked at by the dealership, but upon researching the issue it appears this is a common problem in the 2018 jeep grand Cherokee. My hands are still shaking from the incident as it was extremely unsafe and distracting. It all startled me so bad I almost drove off the road. It would’ve been one thing if I could’ve just turned it off, but the fact that I kept turning itself back on, is very disconcerting. I tried turning white screen. It was on to the radio, and then it kept changing stations on its own rapidly and repeatedly.

passenger front headrest basically seemed to explode for no reason. Like a jack in the box. Like it sprung forward. Now you can see the insides and broken plastic pieces inside.