2016 JEEP GRAND CHEROKEE Complaints

VERY DISAPPOINTED IN THIS HOW JEEP (FCA) HAS ALLOWED A DRIVER TO BACK-UP WITH THE LIFTGATE OPEN, WITHOUT A CHIME OR OTHER LOUD WARNING (SIMILAR TO THAT WHEN YOUR DOORS ARE OPEN. BY ACCIDENT I BACKED UP AFTER AUTOMATICALLY CLOSING THE LIFTGATE AND ASSUMING IT WAS CLOSED. THE LIFTGATE WAS NOT ABLE TO CLOSE AND AUTOMATICALLY RE-OPENED WITHOUT WARNING. I WAS IN A PARKING GARAGE AND UNFORTUNATELY THE LIFTGATE RUBBED AGAINST THE CIELING OF THE GARAGE, CAUSING MINOR DAMAGE TO THE LIFTGATE. IT COULD HAVE BEEN MUCH WORSE. I CONTACTED JEEP TO LOG MY COMPLAINT BUT WAS REBUFFED AND BELIEVE ME, FOR THEIR ATTITUDE IN ADDRESSING A SAFETY ISSUE THAT SHOULD BE CORRECTED IMMEDIATELY, I WILL THINK TWICE ABOUT BUYING ANOTHER JEEP. NO VEHICLE SHOULD BE ALLOWED TO BE BACKUP WITH THE LIFTGATE OPEN, AND WITHOUT A CHIME TO ALERT THE DRIVER.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. AS THE CONTACT SHIFTED INTO THE DRIVE POSITION, THE ENGINE REVVED AND ACCELERATED UNCONTROLLABLY. THE CONTACT WAS NOT ABLE TO CONTROL THE VEHICLE AND CRASHED INTO A BUILDING. THE SIDE AIR BAGS ON THE FRONT DRIVER'S SIDE DEPLOYED. A POLICE REPORT WAS FILED. THERE WERE MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 01/04/17*LJ CONSUMER STATED CAR HAS FAILED MECHANICALLY 7 DIFFERENT TIMES. DEALERSHIP COULD NOT LOCATE THE PROBLEM. CARS TRANSMISSION SLIPS OUT OF DRIVE INTO MANUAL WITHOUT IT SHOWING UP ON THE SHIFTERS LED SYMBOLS PANEL FORCING ONE TO MOVE OFF THE HIGHWAY AND PLACING THE CAR FROM DRIVE TO PARK AND THEN BACK INTO DRIVE BEFORE THE CAR WILL MOVE. DEALERSHIP SAYS THERE IS NOTHING WRONG WITH THE VEHICLE. UPDATED 9/5/18*JB

2016 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SERVICE DEPARTMENT LACK OF COMMUNICATION TO SCHEDULE AND REPAIR SHIFT INTERLOCK SOLENOID ELECTRICAL CONNECTOR (16V-249) AND LEFT FRONT BRAKE CALIPER (16V-168) RECALL NOTICES. *SMD

SAFETY CONCERN: THE ISSUE WITH THE 2016 JEEP GRAND CHEROKEE I LEASED IS THAT IT SLIPS OUT OF DRIVE AND INTO NEUTRAL WHILE THE CAR IS IN MOTION! THIS HAPPENS ON ITS OWN, WITHOUT MY TOUCHING THE GEAR SHIFT. WHEN IT SLIPS INTO NEUTRAL, THE GEAR SHIFT SAYS ITS STILL IN DRIVE. THREE TIMES I HAVE TAKEN MY CAR IN TO BE SERVICED FOR THIS PROBLEM TO THE DEALER SHIP I LEASED IT FROM AND EACH TIME THEY HAVE TOLD ME THAT THEIR DIAGNOSTIC TEST SHOWS THAT THERE IS NOTHING WRONG WITH IT, YET IT CONTINUES SLIPPING OUT OF DRIVE AND INTO NEUTRAL. I MOST RECENTLY TOOK THE CAR TO A DIFFERENT JEEP DEALERSHIP AND THEY ARE TELLING ME THE SAME THING. I HAVE CALLED FIAT CHRYSLER CORPORATION AND SPOKEN WITH GINA LEWIS FROM THEIR "JEEP RESOLUTION TEAM" AND THEY ARE NOT INTERESTED IN FIXING OR GETTING THE CAR OFF THE ROAD. THEY ONLY TELL ME THAT BECAUSE THEIR DIAGNOSTIC TESTS DON'T SHOW THAT THERE IS A PROBLEM, IT IS UNDOCUMENTED, THEREFORE I SHOULD PICK UP THE CAR AND DRIVE IT. I UNDERSTAND THE LEMON LAWS AND THAT PROBLEMS NEED TO BE DOCUMENTED BUT THIS IS POTENTIALLY A LIFE THREATENING SAFETY ISSUE AND I AM NOT WILLING TO DRIVE THE CAR AND WAIT FOR SOMETHING TERRIBLE TO HAPPEN BEFORE THEY ACKNOWLEDGE THAT THERE IS A MAJOR TRANSMISSION ISSUE. AT THIS POINT I AM PROFOUNDLY FRUSTRATED WITH THE UNWILLINGNESS OF THE DEALER SHIPS AND FIAT CHRYSLER CORPORATION TO DO SOMETHING ABOUT THIS DANGEROUS CAR. IT SHOULD ALSO BE NOTED THAT THERE WAS A RECALL FOR SHIFT INTERLOCK SOLENOID IN THE BEGINNING OF 2016. I AM TERRIFIED TO DRIVE MY CAR AND TRULY FEAR FOR MYSELF AND OTHERS UNTIL THIS CAR IS TAKEN BACK BY CHRYSLER.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH ON A TWO LANE ROAD, THE VEHICLE WAS UNABLE TO DRIVE IN A STRAIGHT LINE. THE VEHICLE VEERED TO THE RIGHT OR LEFT ACROSS THE TWO LANE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES WHERE IT WAS DETERMINED THAT THE VEHICLE WAS DESIGNED TO PERFORM THAT WAY. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS CURRENTLY PARKED AT THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. UPDATED 01/06/17*LJ *TR

I WAS TRYING TO PARK AND MY VEHICLE WOULD NOT GO INTO PARK. A SERVICE TRANSMISSION MESSAGE CAME ACROSS MY DASH BOARD. MY VEHICLE WAS STATIONARY HOWEVER IT WOULD NOT PARK NOR CUT OFF.

I ENTERED MY CAR , I DID HEAR A BOTTLE BREAKING NOISE BUT WASN'T SURE WHAT IT WAS. I GOT OUT OF THE CAR AGAIN TO CONVERSE WITH A FRIEND. WHEN I GOT BACK IN THE CAR AND CLOSED THE DOOR, I HEARD THE SUNROOF SHADE MOVE LIKE WIND WAS ABOVE IT. I OPENED THE SHADE AND SAW A HOLE AND SHATTERED GLASS. I DROVE APPROXIMATELY A QUARTER MILE, BEFORE I PARKED AND HEARD THE NOISE AND SAW THE BROKEN GLASS.

I RECEIVED A RECALL FROM CHRYSLER/JEEP IN REGARD TO THE BRAKE/TRANSMISSION SHIFT INTERLOCK SOLENOID WHICH MAY HAVE AN INCORRECTLY CRIMPED ELECTRICAL CONNECTOR. THIS COULD LEAD TO THE TRANSITION GEAR BECOMING LOCKED IN PARK OR NEUTRAL POSITION AND CAUSE A CRASH WITHOUT WARNING. I RECEIVED THE RECALL IN JUNE 2016. JEEP OF WHITE PLAINS, NY TOLD ME THAT SERVICE DID NOT HAVE ENOUGH PARTS AND WOULD PLACE ME ON A WAITING LIST. IN AUGUST, I CONTACTED THEM AGAIN AND THEY EXPLAINED THAT IT WAS NOW A SOFTWARE ISSUE AND MY CAR WOULD ONLY REQUIRE A DOWNLOAD. WHEN I BROUGHT THE CAR IN ON 8/31, THEY TOLD ME THAT THEY COULD NOT SERVICE THE VEHICLE BECAUSE IT DOESNT REQUIRE A DOWNLOAD (I WAS GIVE THE WRONG INFO), THE PART IS NOT AVAILABLE AND I WILL HAVE TO BE PLACED ON A WAITING LIST AGAIN. WAITING OVER 3 MONTHS FOR A RECALL IS FAR FROM TIMELY.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE PARKED, THE VEHICLE SUDDENLY STARTED WITHOUT THE STARTER KEY. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO WAS NOT ABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,400.