2017 JEEP GRAND CHEROKEE Complaints
View complaints related to 2017 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 350 complaints submitted for the 2017 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2017 JEEP GRAND CHEROKEE- CANTON, TX
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATING FULL THROTTLE WHILE VEHICLE IS SET TO CRUISE CONTROL. *LD *JS
Source: CONSUMER LETTER -
2017 JEEP GRAND CHEROKEE- GUAYANILLA, PR
TAKATA RECALL. MY JEEP GRAND CHEROKEE LAREDO 2017 WAS BEING DRIVEN ON HIGHWAY 52 IN JUANA DIAZ PUERTO RICO. AT THE TIME IT HAD STARTED RAINING AND THE VEHICLE WAS GOING BETWEEN 55-60MPH. THE "SERVICE ELECTRONIC STABILITY CONTROL" MESSAGE CAME ON DURING THE WEEK TWICE BUT THEN IT NEVER CAME UP AGAIN, ON THIS DAY THE MESSAGE DID NOT SHOW UP AT ALL AND WHILE DRIVING THE VEHICLE PULLED TOWARDS THE DRIVER SIDE (LEFT) AND CRASHED INTO THE SECURITY SECURITY FENCE, AFTER THIS CONTROL OF THE VEHICLE WAS LOST AND THE BRAKES STOPPED RESPONDING WHICH LEAD TO A SECOND CRASH WITH THE PASSENGER SIDE (RIGHT) SECURITY FENCE. THE VEHICLE CAME TO A COMPLETE AND ABRUPT HALT BECAUSE THE ENTIRE FRONT TRAIN WAS DESTROYED, THE FRONT WHEELS LITERALLY FELL OFF THE SUV BECAUSE THE IRON SEEMED LIKE IT HAD BEEN CUT THROUGH WITH A KNIFE. WHAT IS COMPLETELY SURPRISING IS THE FACT THAT AFTER TWO MAJOR COLLISIONS THE AIRBAGS DIDN'T DEPLOY AT ALL WHICH LEAD THE PASSENGER TO RECEIVE A BLOW TO HEAD AND THE DRIVER A BLOW TO THE HIP AND LEFT KNEE (THANKFULLY THEY WERE CLEARED OF MAJOR INJURIES BY DOCTORS), ALL OF THIS HAPPENED WITH BOTH VICTIMS OF THE CRASH USING THEIR SEATBELTS IN THE CORRECT MANNER. FORTUNATELY NO OTHER CARS WERE INVOLVED IN THE ACCIDENT BECAUSE TRAFFIC WAS VERY LIGHT AT THE TIME (APPROXIMATELY 11:15AM).
Source: NHTSA WEB SITE -
2017 JEEP GRAND CHEROKEE- SUGAR LAND, TX
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE THE CONTACT WAS ATTEMPTING TO PARK ON AN INCLINED DRIVEWAY, THE VEHICLE ROLLED BACKWARDS WHILE ENGAGED IN DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER (GILLMAN CHRYSLER JEEP RAM DODGE, 10585 W SAM HOUSTON PARKWAY S, HOUSTON, TX 77099) WHERE THE CONTACT WAS INFORMED THAT ALL THE VEHICLES MANUFACTURED OF THE SAME YEAR AND MODEL WERE DESIGNED IN THAT MANNER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. THE VIN WAS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2017 JEEP GRAND CHEROKEE- FLORISSANT, CO
TAKATA RECALL. WAS DRIVING WITH KIDS AND WIFE I BEGAN COMING TO A STOP AND WAS GOING ABOUT 10 TO 15 MPH WHEN THE CAR STALLED OUT. IT SHUT OFF AND THE STEERING WHEEL LOCKED UP ALONG WITH THE BREAK PEDAL WAS NONOE FUNCTIONAL AS WELL AS THE GAS PEDAL AND THE GEAR SHIFT. THE CAR WOULD NOT GO BACK INTO PARK AND LEFT ME IN THE MIDDLE OF THE ROAD FOR ABOUT 4 MINUTES. I FINALLY GOT IT INTO PARK AND THEN IT WOULDN'T START FOR A FEW MINUTES. THIS ALL HAPPENED ON A MAJOR HIGHWAY IN MY AREA. IT FINALLY STARTED AND WE TOOK IT TO THE DEALERSHIP AS IT IS PRETTY MUCH BRAND NEW. (33K) ON THE VEHICLE. THE DEALERSHIP HAS RAN TEST AND HAS TOLD ME THAT THERE IS A 2018 JEEP IN THE SAME PLACE DOING THE SAME THING. WE HAVE HAD THE CAR THERE FOR ABOUT A MONTH AND THEY SAY THERE IS NOTHING WRONG WITH IT AND NOW WE HAVE TO COME PIC IT UP. SOMETHING IS DEFINITELY WRONG WITH THE JEEP AS WE WAS IN MOTION, COMING TO A STOP AND WAS NOT TURNING. I WOULD SAY IT'S A LIFE OR DEATH SITUATION.
Source: NHTSA WEB SITE -
2017 JEEP GRAND CHEROKEE- FLAGLER BEACH, FL
DEALER HAS TRIED TO FIX ELECTRICAL PROBLEMS 4 TIMES 7/30/18 WE HAD NO HEADLIGHTS,NO TAILLIGHTS,NO TURN SIGNALS,NO BRAKE LIGHTS,AND NO WAY OF KNOWING THEY DIDN'T WORK. TODAY 7/31/2018 WENT TO START CAR LOCKED INTO RUN BUT WASN'T RUNNING COULDN'T MOVE OUT OF PARK WON'T START AGAIN
Source: NHTSA WEB SITE -
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2017 JEEP GRAND CHEROKEE- CHANDLER, OK
WHILE DRIVING MY 2017 JEEP GRAND CHEROKEE, SUMMIT, DOWN THE HIGHWAY AT 65MPH, THE POWER STEERING AND LAND SENSE SUDDENLY BECAME UNAVAILABLE. THE JEEP VEERED TO THE RIGHT HARD, NEARLY HITTING THE CAR NEXT TO ME, AND OFF THE ROAD WITHOUT POWER STEERING. 2 WARNINGS IMMEDIATELY DISPLAYED "POWER STEERING UNAVAILABLE SERVICE REQUIRED AND LANDSENSE UNAVAILABLE SERVICE REQUIRED." THIS VEHICLE HAS 23,395MILES ON IT. NOTE**** THIS OCCURRED THE DAY AFTER IT WAS IN THE DEALERSHIP FOR THE CRUISE CONTROL SAFETY RECALL U65 REPAIR. THE JEEP WAS TOWED TO THE DEALERSHIP AND THE TOW TRUCK DRIVER EXPERIENCED NO POWER STEERING WHILE LOADING AND UNLOADING THE JEEP. THE SERVICE TECH HOWEVER; HAD NO PROBLEM AND DID NOT WITNESS THE LACK OF POWER STEERING. THERE WERE NO REPAIRS DONE AND I WAS TOLD " IT WAS A COMPUTER GLITCH" I AM TERRIFIED TO DRIVE THIS VEHICLE!
Source: NHTSA WEB SITE -
2017 JEEP GRAND CHEROKEE- RINER, VA
DRIVING ON THE INTERSTATE IN WY, 70-75MPH, ROLLING TRRAIN, CRUISE CONTROL ON. ALL OF THE SUDDEN THE VEHICLE DE-ACELERATED. THE TRANSMISSION WAS IN AUTOMATIC WHEN THIS OCCURED. BOTH OF MY HANDS ON THE WHEEL WHEN THIS HAPPENED. TRIED TO RE-ACELERATE, BUT THE VEHICLE WAS VERY SLUGGISH. THE GEAR WAS STUCK IN HIGH GEAR, WHICH WOULD NOT CHANGE UNTIL I PULLED OVER, PUT THE GEAR IN PARK, AND THEN IN DRIVE. NO INJURIES, NO DAMAGE, BUT I DON'T WANT THIS TO HAPPEN AGAIN. COULD HAVE BEEN A BADPROBLEM IF I WAS IN HEAVIER TRAFFIC. WHEN I GOT HOME I RECIEVED THE RECALL NOTICE FOR UDDEN ACCELERATION WITH THE CRUISE ON.
Source: NHTSA WEB SITE -
2017 JEEP GRAND CHEROKEE- HOUSTON, TX
FRONT BRAKE PADS AND ROTORS REQUIRED REPLACING AT 23,000 WITHOUT WARNING. AN INSPECTION AT 17,000 MILES WAS NORMAL. TIRE WEAR IS NORMAL AND AT 30,000 VEHICLE IS STILL ON ITS ORIGINAL TIRES. THE VEHICLE HAS NO WARNING SYSTEM OF BRAKE PAD WEAR
Source: NHTSA WEB SITE -
2017 JEEP GRAND CHEROKEE- STERLING HEIGHTS, MI
TL* THE CONTACT LEASED A 2017 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO REVERSE INTO A PARKING SPACE, THE VEHICLE JERKED VIOLENTLY AND THE CONTACT LOST CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO TWO PARKED AND UNOCCUPIED VEHICLES. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO SOME BUSHES. ANOTHER DRIVER ASSISTED THE CONTACT BY ATTEMPTING TO REVERSE THE VEHICLE OUT OF THE BUSHES; HOWEVER, THE VEHICLE CONTINUED TO JERK. THE VEHICLE WAS TOWED TO STERLING HEIGHTS DODGE CHRYSLER JEEP (40111 VANDYKE AVENUE, STERLING HEIGHTS, MICHIGAN 48313, (586)-939-3900) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. A POLICE REPORT WAS FILED. THE CONTACT'S HEAD STRUCK THE HEADREST AND STEERING WHEEL, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. *TT
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2017 JEEP GRAND CHEROKEE- PHOENIX, AZ
I BOUGHT A NEW 2017 JEEP GRAND CHEROKEE IN FEBRUARY 2017. VEHICLE COMPLETELY BROKE DOWN AT A MAIN STREET INTERSECTION ON APRIL 2017 AND WOULD NOT MOVE. TOWED TO DEALERSHIP. DEALERSHIP REPLACED THE TRANSMISSION. 2 WEEKS LATER VEHICLE JUST TURN OFF ON MAJOR FREEWAY. AGAIN RETURNED TO DEALERSHIP. JUNE 2018 ENTERING MAJOR HIGHWAY TRANSMISSION CHANGED GEARS AND WOULD NOT ACCELERATE. PER DEALERSHIP SOFTWARE UPDATE FIXED PROBLEM. 2 DAYS LATER DROVE FOR OVER AN HOUR AND WHILE STOPPED AT INTERSECTION VEHICLE WOULD NOT MOVE..NOT ACCELERATING. CURRENTLY VEHICLE BACK AT DEALERSHIP AND INFORMED TRANSMISSION NEEDS TO BE REPLACED. PER SERVICE REP TRANSMISSION ON BACK ORDER AND NO ETA ON WHEN VEHICLE TRANSMISSION WILL BE REPLACED. THIS IS MY PRIMARY VEHICLE AND I AM GO HONESTLY SCARED TO DRIVE THIS VEHICLE.
Source: NHTSA WEB SITE