2018 JEEP GRAND CHEROKEE Complaints

I was driving on the highway today and my driver side active headrest popped open for no reason forcing my head into a very awkward position. I had to immediately exit to a gas station to adjust my seat because I felt very unsafe.

My uConnect touchscreen started delaminating since end of year 2022. It has gotten worse where it interrupts my driving most of the time. Due to the screen delimitation, the radio irregularly switches the channels itself every 1 to 2 seconds; the AC/heat screen attempts switch the setting to front windshield or other air settings to a maximum airflow; the main setting screens attempts to call 911 emergency during many of my driving events; it attempts to change my clock settings…etc. Most of the interior settings are in the uConnect touch screen pages, no way I could get my settings stay AS IS from the denomination. It is nearly impossible for the drivers to concentrate during their driving from this irregular activity. I have contacted FCA and Jeep dealership but I have not gotten any resolution to resolve the issue. I have searched the sites for the issue and most of the 2018 Jeep, Chrysler, Dodge, Ram owners seems to have the same issue. However, the dealership is not taking the issue seriously. The irregular radio interruption is very dangerous to the drivers and I believe it should be a recall. (I wish I can upload a video to show the uConnect self irregular settings)

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The computer screen (radio, climate control, back up camera, etc.) The screen has a mind of its own. It will go on and off by itself all the time. It changes the radio stations and climate control by itself. The back up camera will be on and then as we are baking up it goes out, or won't work at all. Its very dangerous and distracting for the driver. In contacting Jeep, they will not cover the cost to repair or replace. We even purchased an extended Certified Added Care Warranty when we purchased the Jeep and they won't cover it either.

Infotainment center has bubble in screen that causes "ghost presses" on screen. Will change screens and turn on seat heaters and other car functions during driving.

The radio, GPS, back up camera, front brake warning, heat, air conditioning seat warmer continue to cycle through while driver. All systems light up and set off driver warnings. Compass and map shift and change direction. Constant beeping and alerts. Causing driver distractions and Almost crashed and rear-ended on several occasions.

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

UCONNECT - touchscreen digitizer is delaminating from screen. Causes phantom touches on the screen, including random calls and changing directions. Rear backup camera is also inaccessible. Very distracting and potentially dangerous.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked in a parking lot, the vehicle inadvertently rolled forward, hitting a concrete parking block, which damaged the front bumper. No injury was sustained. No police report was filed. The contact later received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The dealer was made aware of the failure but confirmed that parts were not yet available. The dealer referred the contact to the manufacturer. Premier Chrysler Jeep Dodge Ram Fiat (13000 I-10 Service Rd, New Orleans, LA 70128) was also made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.

The stop/start feature on my Jeep has just stopped working. The battery has been checked and rechecked and replaced. It doesn't work. The biggest problem now is the 8.4 touchscreen display that malfunctions. The GPS is connected to this along with the radio and backup camera. Other features include the phone, climate control, and other functions. The phone will randomly select contacts I am not trying to call, and the GPS will randomly set locations I am not trying to go. The screen will jump from one application to another which is extremely distracting while driving. I've tried turning the screen off completely but this isn't helpful if I'm actually using my navigation. It's dangerous.