2017 JEEP GRAND CHEROKEE Complaints

THE VEHICLE MEMORY SYSTEM IS NOT WORKING AT ALL, WE BOUGHT IN 12/2016 AND SOMEWHERE IN 6/2017 IT STOPPED WORKING, IF YOU KNOW ANYTHING ABOUT CARS THE MEMORY SYSTEM CONTROLS MANY ASPECTS OF THE VEHICLE THAT DO NOT HAVE ANYTHING TO DO WITH THE SEAT, STEERING WHEEL, MIORROR'S, AND RDS, IT ALSO CONTROLS ENGINE FUNCTIONS AND SAFETY SYSTEMS, AIR BAGS, SEATBELTS, BRAKES., WHY THE VEHICLE LEARNS YOUR DRIVING HABITS AND WHEN YOU USE DIFFERENT SETTINGS FOR DIFFERENT DRIVERS, NOW IT HAS CONTROL OVER YOUR VEHICLE AND DRIVING HABITS OR ANOTHER DRIVERS HABITS. (I HAD A 15 OVERLAND THAT WOULDN'T SYNC THE REMOTES TO THE MEMORY SETTINGS AFTER MULTIPLE ATEMTS, I ALSO HAVE A 14 RAM LIMITED THAT WORKS JUST FINE.) SO THIS IS AN ONGOING ISSUE FOR THE GRANDELAY CHEROKEE LINEUP. PER SAY THE SYSTEM BE LIVES IT IS WORKING BUT HASN'T MOVED YOUR SEAT OR THINKS YOUR SEAT IS IN AN ALTERNATIVE POSITION AND YOU GET IN TO AN ACCIDENT, AND THE SAFETY SYSTEM OVER OR UNDER REACTS TO PROTECT ITS OCUPANTS DUE TO SYSTEM ERRORS, EQUIPMENT MALFUNCTIONING, AND VEHICLE COPONENTS NOT COMMUNICATING PROPERLY. THIS COULD END IN A CATASTROPHE AND POTENTIALLY INJURIES, DEATH, AND DESTRUCTION OF PRIVATE PROPERTY. SHORTLY AFTER I BOUGHT THE SUMMIT I WAS AT THE DEALERSHIP WITH MY RAM (REGARDING SURVICE), A ELDERLY GENTLEMAN BROUGHT HIS 17 GC INTO THE SERVICE DEPTH COMPLAIN ABOUT THE MEMORY SYSTEM NOT OPERATING, I DIDN'T THINK ANYTHING ABOUT IT "BUT THIS OLD MAN CAN'T KEEP UP WITH TECHNOLOGY AND JUST NEEDED ASSISTANCE" I HAVE ALSO SPOKEN TO MULTIPLE GC OWNERS AT GAS STATION'S, PARKING LOTS, AND RANDOM SHOPS AND ALMOST EVERY 2017 STARTS MALFUNCTIONING AFTER ABOUT 1 TO 6 MONTHS AND DOES NOT FIX/DEFAULT ON ITS OWN, I HAD RDS ISSUES ON MY 14 GC REMEDY HOLD BOTH VOLUME AND TUNER AT THE SAME TIME TO RESET THE SYSTEM, THIS DIDN'T HELPMY 17, I HAVE A A POINT MENTIONED TO HAVE IT LOOKED AT BY THE DEALERSHIP.

I HAVE EXPERIENCED NUMEROUS INSTANCES OF THE VEHICLE REMAINING IN RUN MODE AFTER I PUSH THE STOP BUTTON TO SHUT IT DOWN. THIS ONLY OCCURS WHEN THE ESS (ENGINE STOP/START) IS ENABLED. MY INITIAL BELIEF WAS THAT THE ESS WAS RESTARTING THE VEHICLE. UPON FURTHER OBSERVATION, I NOW BELIEVE THAT THE VEHICLE IS IGNORING THE STOP BUTTON INPUT. I REALIZED THAT THIS IS A SAFETY ISSUE WHEN THE VEHICLE FAILED TO SHUT DOWN AT A GAS STATION AND I REFUELED WITH THE ENGINE RUNNING. I FAILED TO REALIZE THAT THE VEHICLE HAD NOT SHUT DOWN DUE TO EXCESSIVE NOISE IN THE AREA. THE VEHICLE FAILS TO SHUT DOWN UNDER THESE CONDITIONS: 1.THE VEHICLE IS RUNNING AND THE ESS IS ENABLED. 2.I PULL INTO A PARKING POSITION AND HOLD THE BRAKE LONG ENOUGH FOR THE ESS TO BEGIN THE STOP ENGINE SEQUENCE. 3.I PUSH THE SHIFTER INTO PARK AS THE ESS IS IN THE STOP ENGINE SEQUENCE. 4.I IMMEDIATELY DEPRESS AND HOLD THE STOP BUTTON. 5.THE VEHICLE FAILS TO SHUT DOWN. THE VEHICLE WILL NOT SHUT DOWN UNTIL THE STOP BUTTON IS RELEASED AND PUSHED A SECOND. I ESTIMATE THAT THIS HAPPENS TO ME APPROXIMATELY 20% OF THE TIME I ATTEMPT TO SHUT DOWN THE VEHICLE WITH THE ESS ENABLED. THIS NEVER HAPPENS WHEN THE ESS IS DISABLED. I HAVE TAKEN MY GRAND CHEROKEE TO THE DEALER AND A STAR CASE WAS CREATED AT FCA. THIS FAILURE TO SHUT DOWN WAS DEMONSTRATED TO THE MECHANIC ON MY VEHICLE AND ON ANOTHER GRAND CHEROKEE FROM THEIR LOT. FCA ACKNOWLEDGED THAT THE FAILURE TO SHUT DOWN SITUATION DOES OCCUR AS I DESCRIBED. HOWEVER, FCA HAS NOT INDICATED THEY ARE TAKING ANY STEPS TO CORRECT THE PROBLEM. FCA SEEMS TO BE INDICATING TO ME THAT THE SOLUTION TO THE PROBLEM IS THAT I NEED TO BE MORE CAREFUL. I DO NOT FIND THIS TO BE AN ACCEPTABLE ANSWER. I BELIEVE THAT THE ESS UNDER ENGINEERED, UNDER DEVELOPED AND LACKS THE SOPHISTICATION NEEDED TO BE SAFELY USED.

SPEEDOMETER READS 70 MPH WHEN I AM GOING 25 AND IT WILL READ 80MPH WHEN I AM DOING 40. HAS ANY ONE BESIDE MY SELF HAD THIS PROBLEM??

ENGINE CAUTION LIGHT CAME ON WHILE DRIVING ON THE INTERSTATE 5, CALLED DEALERSHIP FOR GUIDANCE I WAS INFORMED THAT AS LONG AS THE ENGINE WARNING LIGHT DOES NOT BLINK IT WILL BE OKAY TO DRIVE. I SCHEDULED AN APPOINTMENT FOR A WEEK LATER. WITHIN THE WEEK THE CAR WOULD NOT STAY IN REVERSE AND LATER IT KEPT ON POPPING OUT OF REVERSE. I ALSO NOTICE THAT THE GEAR WAS NOT CHANGING PROPERLY AND SEEMS TO STRAIN TO DRIVE. I TOOK THE VEHICLE IN FOR A LOOK AT AND INFORMED THE SERVICE SUPERVISOR OF THE REVERSE CONDITION AND THAT THE "R" IN THE SHIFTER KEPT ON BLINKING.

BRAND NEW JEEP GRAND CHEROKEE WITH LESS THAN 500 MILES, ON A CLEAR DAY WHILE DRIVING APPROXIMATELY 50 MILES PER HOUR, THE FRONT PORTION OF PANORAMIC SUNROOF SPONTANEOUSLY SHATTERED. SOUNDED LIKE A GUNSHOT. TO ADD INSULT TO INJURY, CAR MANUFACTURER CLAIMS THEY ARE NOT LIABLE UNDER WARRANTY BECAUSE I CANNOT PROVE THE GLASS AND/OR DESIGN WERE DEFECTIVE. THE MANUFACTURERS NEED TO STOP MAKING PANORAMIC ROOFS OR ELSE COVER THEM UNDER THE WARRANTY.

AFTER DRIVING APPROXIMATELY 15 MILES TO WORK I NOTICED A WHIRRING SOUND LIKE A BEARING GOING BAD IN THE WATER PUMP, ALTERNATOR, ETC. JUST BEFORE I ARRIVED THE "CHECK BATTERY" LIGHT CAME ON. AFTER MY SHIFT, THE VEHICLE STARTED WITH NO PROBLEM, THE SOUND WAS GONE AND THE "CHECK BATTERY" LIGHT DID NOT COME ON. AFTER DRIVING APPROXIMATELY 2 MILES, THE WHIRRING SOUND STARTED AGAIN AND I SMELLED SMOKE. I IMMEDIATELY PULLED TO THE SIDE OF THE ROAD. WHEN I OPENED THE HOOD, SMOKE AND FLAMES WERE COMING OUT OF THE ALTERNATOR (I HAVE VIDEO OF THE SMOKE IN MOV FORMAT WHICH THIS SITE DOESN'T ALLOW). THE FIRE BURNED ITSELF OUT. HOWEVER, THE VEHICLE'S ELECTRONIC SYSTEM WAS DEAD - NO LIGHTS, WINDOW, RADIO, ETC. THIS ISSUE HAS THE EXACT SAME CHARACTERISTICS AS MOPAR'S RECALL P60 CAMPAIGN # 14V634000 ELECTRICAL / ALTERNATOR / GENERATOR - ALTERNATOR MAY FAIL WITHOUT WARNING. HOWEVER, THIS VEHICLE HAS A 180 AMP ALTERNATOR RATHER THAN A 160 AMP. THIS IS EXTREMELY DANGEROUS, ESPECIALLY IN THE DC - NORTHERN VIRGINIA AREA, AS YOU HAVE MINIMAL TIME TO RESPOND TO SOMETHING THAT CAUSES THE VEHICLE TO IGNITE AND SHUTS DOWN ALL OF THE ELECTRICAL SYSTEMS.

TRANSMISSION DOWNSHIFTS TOO HARD. EVERY TIME THEY FIX THE PROBLEM AND RETURN THE JEEP BACK TO ME, IT HAPPENS AT A DIFFERENT MPH. IT HAS BEEN AROUND 25 MPH, THEN AT 5 MPH AND NOW CURRENTLY AT 30 MPH. THE MOST RECENT TIME THEY ATTEMPTED TO FIX IT (THE 4TH TIME) THEY REPLACED A VALVE BODY, AND IT MADE THE PROBLEM WORSE, SO THEY ARE ORDERING ME A TRANSMISSION, WHICH THEY SAY ARE ON BACK ORDER, AND DO NOT HAVE AN ETA FOR ME. SINCE JUNE 5TH MY VEHICLE HAS BEEN IN THE SHOP FOR 12 DAYS AND COUNTING SINCE I CALLED AGAIN TODAY AND THEY STILL HAVE NO CLUE WHEN THEY CAN GET A NEW TRANSMISSION.

2017 GRAND CHEROKEE SUMMIT HAS A "GREMLIN" IN THAT THE POWER PASSENGER REAR WINDOW, AND POWER LIFTGATE WILL OPEN ON THEIR OWN AND ONE DOESN'T KNOW WHEN IT WILL HAPPEN, AND THIS HAS HAPPENED MORE THAN ONCE WITH REAR WINDOW. ALSO, LANE ASSIST IS NOW MALFUNCTIONING. DEALER CAN NOT VERIFY PROBLEMS EVEN WITH ASSISTANCE FROM JEEP ENGINEERING,

THE VEHICLE DOESN'T SHIFT GEARS PROPERLY WHEN MOVING. IT MOSTLY HAPPENS ON A REGULAR STREETS IN DAY-TO-DAY DRIVING I'VE NOT NOTICED IT AT HIGHER SPEEDS. THE RPMS GO UP REALLY REALLY HIGH AND YESTERDAY WHEN I WAS GETTING ONTO A SMALLER HIGHWAY FROM A MAIN HIGHWAY IT'S SLID INTO ALMOST A NEUTRAL STATE, IT DIDN'T STALL BUT DIDN'T ACCELERATE EITHER ON THE TURN COMING OFF LIGHT . THIS IS HAPPENS FREQUENTLY SINCE I GOT THE CAR IN FEBRUARY AND I BROUGHT IT TO THE DEALER A FEW WEEKS AGO AND THEY SAID THEY UPDATED SOME KIND OF SOFTWARE. IT HASN'T HELPED -THE ONLY WAY I GET TO ENGAGE THE TRANSMISSION PROPERLY IS IF I MOVE STICK INTO MANUAL AND DROP IT INTO THE + THEN GO BACK TO AUTOMATIC BUT THAT'S NOT REALLY AN APPROPRIATE ANSWER AND I WORRY ABOUT MY TEENAGERS USING THE CAR. I CAN'T STAND THE FUEL SAVING ON OFF SWITCH BECAUSE IT'S NOT RESPONSIVE ENOUGH AND I WONDER IF THAT'S PART OF IT, MAYBE THIS FUEL LIMITING PROVISION IS NOT FUNCTIONING PROPERLY AND FUEL ISN'T PROVIDED FAST ENOUGH TO HANDLE THE ACCELERATION SO THE CAR JUST KIND OF RUNS OUT OF GAS MID TASK. I'M PROVIDING THE RECEIPT FROM A LOCAL DEALER BUT THIS IS NOT THE DEALER I BOUGHT THE CAR FROM, THEY WEREN'T HELPFUL AS I THEY CAN BE.

MY JEEP WAS ON A BLUFF IN PARK BUT RUNNING! I GOT OUT TO TAKE PICTURES I WALKED ABOUT 15 FEET IN FRONT OF MY CAR! SUDDENLY I HEARD A NOISE AND MY JEEP WAS ROLLING RIGHT TOWARDS ME! I HAD TO LEAP OUT OF THE WAY OR IT WOULD HAVE RUN ME DOWN! LUCKILY A BOULDER STOPPED IT FROM GOING OVER THE BLUFF! I HAD TO LEAP OUT OF THE WAY AND SUFFERED INJURIES TO MY WRIST, BACK, HIP, AND LEG! WHEN I GOT UP MY TWO FRONT TIRES WERE ABOUT 3 INCHES OFF OF THE GROUND! I GOT IN AND PUT IT IN LOW 4 WHEEL DRIVE! IT DIDN'T COME OFF OF THE ROCK! I TRIED AGAIN AND PUT IT ALSO IN SNOW MODE AND WAS ABLE TO GET IT OFF! I HAVE NEVER BEEN SO TERRIFIED IN MY LIFE! BEING IN THE BOUNDARY WATERS THER WAS NO CELL PHONE SERVICE AND HAD TO THINK FAST! I LOVE MY JEEP AND HAVE DRIVEN THEM FOR YEARS BUT WOULD HATE TO HAVE THIS HAPPEN TO ANYONE ELSE! MY JEEP NOW HAS A BAD BUMPER AND GRILL! I HAVEN'T HAD TO MAKE A CLAIM TO MY INSURANCE FOR MANY YEARS! JEEP NEEDS TO FIX THIS PROBLEM BEFORE PEOPLE ARE KILLED LIKE BEFORE! I WOULD LOVE A REPLY ON WHAT JEEP WILL DO! IT'S HARD TO TRUST MY CAR NOW! I WENT THE NEXT DAY WITH A FRIEND AND TOOK PICTURES OF HOW FAR THE ROCK WAS MOVED WHICH WAS OVER A YARD! IT WAS A VERY TERRIFYING EXPERIENCE!