2018 JEEP GRAND CHEROKEE Complaints

Display screen has been bubbling since I purchased in 2021. Now recently while driving display presses buttons on screen while driving without any physical contact. Calls random people from phone without touching it. Impacting ability to use navigation safely, constantly having to switch screens back. Also, at times blue screen appears, and sometimes rear camera view stays on screen while driving.

The active head restraint deployed on its own as I was preparing to start the vehicle (2018 Jeep Grand Cherokee). Fortunately, I was not driving the vehicle when the headrest bursted and hit me in the back of my head. The NHTSA site identifies this problem associated with 2018 Jeep Grand Cherokees, but my VIN is not included with this defect for some reason.

While driving the vehicle it shut off and would not start unless the vehicle was jumped. This happened twice in the middle of the highway, extremely dangerous my children were in the vehicle and other vehicles had to swerve to avoid contact with my vehicle. I took the vehicle back to the dealer that i purchased the vehicle from and they could not figure out the issue. My vehicle is currently with another independent dealer, i changed both batteries, i changed the alternator, checked all of the fuses and checked the relay switches and the vehicle still will not start without a jump and it will only run for a day without needing a jump. No warnings, it just happened.

UConnect 8.4 touchscreen just started going crazy like someone was constantly pressing multiple buttons without stopping. Makes it totally unusable. Distracting driver.

The maker of my vehicle cannot solve an open recall on a timely manner. An existing open safety recall is registered to my vehicle for about 1 year and due to this recall I am currently exposed to a safety issue as well as lost of income as this vehicle is used for Business Purpose.

Communication screen started to delaminate and causes ghost touching. I can be driving along and the radio plays or changes stations, it has dialed contacts, etc. Without me touching the screen. When it happens it requires special attention such as trying to cancel a call being made or turning off the radio.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that she noticed a burning odor while operating the heating system. The contact then stated that she noticed smoke coming through the vent. No warning lights were illuminated. The contact stated that she was concerned for her safety. The vehicle was taken to an independent mechanic where no failure could be determined. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

8.4” unconnect touch screen radio is bubbling. This bubbling causes the touch screen to select randomly. It will change climate control setting, screen settings, turn the radio on, turn seat heaters on, manipulate the navigation system. This becomes a large distraction while on the road and is extremely dangerous. This is a known issue with these radios in several Jeep/Dodge/Chrysler/Ram models. We have taken the vehicle to the dealer and asked for this safety issue to be addressed. They have responded that we are responsible to fix at our own cost.

The radio had delaminated causing my radio to start switching stations randomly, rendering my dashboard useless- no phone, no navigation, unable to adjust heat, indoor cabin temperature, or hear radio.

THE WORSE THING THAT HAS HAPPENED IS I STARTED MY CAR WITH MY GRANDBABY IN HER CARSEAT, I HOPPED OUT TO LOCK MY HOUSE DOOR AND THE CAR WENT INTO REVERSE AND RAN INTO BARBWIRE FENCE, THIS HAS HAPPENED TWICE. A TOTAL OF 3 TIMES MY CAR HAS SLAMMED ON THE BRACKS WHILE BACKING OUT OF THE DRIVE WAY BARLEY MOVING IT ALMOST GAVE ME WHIPLASH. MY RADIO JUMPS AROUND CHANNELS, I HAVE REPORTED IN THE PAST BUT HAS GOTTEN WORSE AND STARTED TURNING ON THE HEATER ON HIGH AND I CANT STOP IT.