2018 JEEP GRAND CHEROKEE Complaints

My communication screen started to delaminate and causes ghost touching. I can be driving along and the radio plays or changes stations, it has dialed contacts, etc. without me touching the screen. When it happens it requires special attention such as trying to cancel a call being made or turning off the radio. Online searches seem to indicate this is a common issue with Jeeps and Chrysler products around the model year 2018. Naturally, the car company is hands off but my research suggested informing NHTSA as you may want to monitor how often this happens. Thank you.

The uconnect system has been malfunctioning. The uconnect system has all functions for radio, climate control, system functions, Phone, backup camera, gps, etc. the system started randomly making phone calls, switching radio channels, wanting to connect or disconnect devices, displaying the rear view camera and gps screen jumping around giving misleading directions all occurring while driving. We took the car in to see if it can be fixed. Jeep dealer advised a new system was needs at a cost of $1500. Jeep is unwilling to correct the condition without replacing the unit but there is no guaranty the issue won’t reappear. Most recently there was a software push that will not load due the internal system error. Creating another distraction with a recurring error code popping up due to update failure.

I have a 2018 Jeep Grand Cherokee Overland Edition. The laminate is coming away from the radio screen and it keeps showing an "adjust clock message" and "morse code" like beeping. It is a complete distraction. Due to the laminate coming away from the screen the unit starts overriding the driver choices, like the handsfree features, radio, heated seats, etc. This is a safety issue with the car controlling things the driver should be. It's been going on now for a month.

The LG Screen in the dashboard is delaminating and causing the radio and various bluetooth functions to go haywire. The radio stations change and dance across the screen, the temperature in the car changes without my touching it, and phone calls are initiated totally on their own without my involvement. This is highly distracting while driving. I'm told by the dealership who services my vehicle that the screen plus the electronic components all have to be replaced to the cost of over $1,000 and that it is not covered under the 100,000 mile warranty I have on the vehicle. I've researched this problem online and have discovered that many cars/SUVs have this issue and apparently it is due to a faulty LG screen. I found this in chat groups and have not independently verified it. I am writing to your administration to request you look into this issue and if it is as widespread as it appears to be, I think you should consider the safety aspects of the distraction this causes and recall the LG screen and associated components.

Control screen is delaminating causing ghost controls and making it impossible to adjust or turn on/off climate controls- AC, heating, dehumidifier… making it UNSAFE to drive. In addition radio stations jump from one to another - a mere distraction in comparison to the climate control problems Please recall !!

The uconnect screen started to delaminate, causing the screen to push buttons and make selections all on its own. While driving on the highway the screen start beeping loudly and wouldn’t stop as it was “ghost” pressing buttons on the screen and I could not get it under control. You can’t use any of the features of the screen because of the “ghost” pressing. I have no more access to the backup camera, no access to navigation and will need to rely on a mobile device. This is a common issue for many uconnect vehicles and should require a recall for replacement. I was never given a warning, it just started beeping and flashing screens while driving which was distracting and unsafe. The vehicle is no longer under warranty, so I would have to pay for this clearly a recall issue.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle was taken to the dealer due to the ABS warning light being illuminated. The contact took the vehicle to receive the recall repair under NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The contact noticed that the recall stated that the repair would take 30 or more minutes however, the dealer completed the repair within 10 minutes. The failure persisted the gear shifter failed to display the correct gear that the vehicle had been shifted into. Additionally, the fuel level indicator failed to provide the correct fuel level in the vehicle. The contact also stated that the windshield wipers would activate independently on occasions. The contact returned the vehicle to the dealer who diagnosed that the hydraulic control unit and ABS needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 78,000.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 45 MPH and approaching her residence, the vehicle lost electrical power, causing the power steering and brakes to become inoperable. The messages "Service Stability", "Service Transmission" and other unknown messages were displayed. Additionally, the check engine warning light and other unknown warning lights were illuminated. The contact was able to veer to the side of the road, where she continued driving until the vehicle stopped in front of her residence. The contact stated that the vehicle restarted and operated as needed the following day. The contact stated that the failure reoccurred a week and half later. The vehicle was taken to dealer, where the alternator was replaced; however, the failure reoccurred while returning to her residence. The contact was able to jumpstart the vehicle and drove to her residence; however, the failure reoccurred in front of her residence. The dealer was notified. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,524.

The touch screen on the info-tainment head unit is delaminating which is causing the screen to register touches that did not occur. These "ghost" touches are resulting in the head-unit changing settings, starting navigation without prompt, and making phone calls. The un-prompted phone calls has been particularly distracting as there is no means to hang up and has forced me to the side of the road several times to try and end the call. On occasion, the system has made calls to 911 without me prompting it. These incidents have made driving with the head unit operating un-safe

Glue from radio screen melts off in hot weather causing delamination which then causing the radio screen to do whatever it wants. Will have gps on then will go to radio screen or any other screen will even turn on heated seats or steering will on it’s one because the screen is messed up