2018 JEEP GRAND CHEROKEE Complaints

Radio does not work properly. The radio jumps around all setting, and makes calls if cellphone is connected.

Screen de-laminated, causing ghost touching and different radio stations to be selected nonstop, volume to increase/decrease without the ability to manually intervene, called 911 by itself while driving the vehicle.

Screen delamination of the connect screen has started causing severe ghost touching. Making the system useless and distracting. Unable to use handsfree systems, navigation, radio, or access vehicle settings including the jack mode for the air suspension. On my vehicle it has not been diagnosed by the dealer but this is a known and common issue with this system for 2018 and 2019 and fca\stellantis needs to be forced into a recall for this.

Jeep issued a recall for the high pressure fuel pump on our 2018 Grand Cherokee about a year ago and a redesigned fuel pump by Bosch is still not available. I am unable to travel out of state for fear that the fuel pump will fail possibly causing a crash or leaving me stranded at my own expense. Why have a recall if the manufacturer can just ignore it and start discontinuing the product which Jeep has started to do at the beginning of 2023. Repeated attempts to get service from Jeep for the recall have resulted in the message no parts available. What is NHTSA doing about this recall?

2018 Jeep Grand Cherokee with 55,575 miles was parked in a parking garage all day in Brooklyn NY and when the vehicle was move to the front of the garage by parking attendants the engine started smoking and caught fire. There were no leaks, dashboard symbols or open recalls to cause the fire; additionally the car was linked to a iPhone App CarRx that can scan for any issue and no issue noted. This engine fire not only put all of the other vehicles in the park garage at risk of catching fire but the parking garage sits under a luxury apartment building putting the working and residents at risk. Additionally I commute between Brooklyn and NJ 3x a week and cant imagine what would have happened if I was driving the vehicle over the Brooklyn Bridge, on the Brooklyn Queens Express or in the Holland Tunnel during high commuter rush hour traffic. Car was checked out by a Jeep Dealership who confirm fire was not caused by any leaks or electrical issue but did mentioned it seems to have started around the engine air cleaner. The current status of the issue has been an open investigation with Jeep Corporate for going on the 3rd week with no communication or updates on status. The entire issue and fire from pulling into the garage to the when the car was moved to it smoking and catching fire is all documented on security video.

There is a recall with this vehicle issued in June of 2022. Manufacturer has been very slow and unbale to address this issue - required replacement parts are not available Manufacturer Recall NumberZ46 NHTSA Recall Number22V-406

The contact’s wife owns a 2018 Jeep Grand Cherokee. The contact stated that the ABS, brake lights, and traction control warning lights were illuminated. Additionally, the contact stated that while driving at various speeds, the rear tires locked up inadvertently, without the brake pedal being depressed. The contact stated that there was a pulsation coming from the rear of the vehicle. The contact believed that the failure was associated with an unknown recall. The vehicle was taken to a dealer where it was diagnosed that the ABS control module and the hydraulic control module (HCU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.

There is an electrical failure that causes the blinkers to stop working, shortly after noticing this issue the vehicle will fail to start after travelling to my destination. This has happened more than twice and there are no recalls shown for the "Limited" version of this vehicle. The standard edition seems to have confirmed recalls for the same issues that the Limited version is experiencing. A mechanic has described an electrical short circuit. I encourage looking into the different models of the 2018 Jeep Grand Cherokee in which you'll definitely find the same safety issues described online by many others. These repairs need to be addressed and repaired by the manufacturer. Thank you!

I am the original owner of a 2018 Jeep Grand Cherokee with 45,000 miles on it (it is out of the warranty period). About 9 months ago, I notice a portion of the center screen becoming delaminated. Then about 4 months ago, the screen started to act up - ghost pressing certain areas of the screen, without me touching it (automatically turning up the volume, turning on heated seats (in Florida), changing audio sources, changing the gps, etc.). It's extremely distracting when I drive. Last week, it even dialed 911 on its own while I was driving it. I contacted Jeep Cares and was instructed to take it into a dealer for a diagnostic check. They are charging me $190 for this. Even when they find the screen defective, I'm fearful that I will be charged the $1,600-$2,000 to have it replaced. This is a very known issue among Jeep/Chrysler owner - many forums like this (https://www.jeepgarage.org/threads/display-screen-starting-to-delaminate.224391/) prove it. Even though I am out of warranty, I feel that this should be recalled and covered at no charge (including the diagnostic check) since it's a major safety issue. The screen was defective to begin with - and after driving it for a few year, the defects were finally known. This needs to replaced ASAP before a severe accident takes place.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while reversing, the radio stayed on the display screen. The dealer was contacted, and the dealer stated that the vehicle needed to be diagnosed. The manufacturer was contacted, and the manufacturer also stated that the vehicle needed to be diagnosed. The failure mileage was 28,000.