2018 JEEP GRAND CHEROKEE Complaints

The Uconnect Infotainment system frequently malfunctions. Because it is linked to the heating/cooling/defrost system it has caused the heat to turn on in dangerously hot weather while my 91 year old aunt was waiting in the car for me to pick up her prescriptions at Walmart. It also blanked out while I was using the navigation system in heavy traffic to find the Amtrak station during rush hour traffic in Philadelphia. Finally the same system blanked out a few days ago while I was driving to work and dialed the SOS emergency number. After a few minutes I was finally able to communicate to the emergency response agents that I was not involved in an accident, that it was a system malfunction. This has been an ongoing issue with the Uconnect 8.4 inch touch screen system. Chrysler FCA has only recently reluctantly admitted to being aware of the problems. When I notified them of my problems with the system in May 2022 their response was that since my vehicle was past the 36,000 mile warranty period that I would have to have it replaced at a dealer at an out-of-pocket cost of over $1300. Subsequently there has been an overwhelming flood of identical reports and complaints on Youtube, Facebook, Reddit, etc. When I contacted Chrysler FCA earlier this week their response was that I would be given a case # (which I was) but that I would then have to make an appointment to have it diagnosed at a dealer (for a fee). Then the dealer would possibly order a replacement. Reports on forums indicate that the replacement units typically take months just to arrive at dealerships. Finally, I have read numerous reports that the replacement units experience the same problems after a short period. I just read several reports of customers stating that they are on their 2nd and 3rd Uconnect replacements!

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the safety hazard warning light illuminated, and the vehicle was making abnormal sounds. The vehicle was taken to the dealer, and the dealer related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 7,858.

UConnect 8.4 has delaminated at the top of the screen, making it unsafe as the screen now clicks itself. Sometimes it changes the radio station or changes the time setting, or calls people randomly. The navigation system is obsolete because the screen clicks itself and reroutes destination. It is very distracting. It makes the radio and Sirius XM not usable.

The uconnect system screen is delaminating causing the system to make erratic changes to navigation and causing it to be useless. From what is to be an hands free system is now a dangerous distraction. This includes the ability to use the phone and or stereo. Jeep Chrysler offers no assistance with replacement outside of expensive repairs. This is common in 2018 vehicles.

The touchscreen has delaminated causing the radio, navigation, and other features managed through the touchscreen to be unuseable.

Interactive touch display screen delaminating causing ghost touching leading to functional changes in regards to switching from Heat to AC, switching navigation off and changing functions sporadically leading to distraction and difficulty operating car.

Rear glass in the sunroof spontaneously exploded. The inner shade was closed so the glass did not shower down on the rear passengers, but it would have if the shade wasn't closed. The sound of the explosion was so loud it was like a canon going off. Such an intense noise could easily cause someone to swerve into oncoming traffic or go off the side of the road.

The display for the radio, navigation and other components is malfunctioning. The radio switches the station without warning and goes back and forth between FM and XM on its own. The navigation screen or a message stating "Do you want to adjust your clock settings?" pops up on the screen and then disappears. It prevents me from being able to adjust any of the settings or control the radio. The most worrying issue is that if the seat warmers are on, you are unable to turn them down or off, causing the seats to become uncomfortably hot. I have not had the vehicle inspected. There was no warning message or other symptoms before these problems became evident. They first appeared 60 days ago and have progressively increased in frequency.

On 01/31/2023, the driver side headrest spontaneously deployed and is no longer functional. The two parts that separated cannot be put back together. The were no indicators present of the headrest being faulty. The dealer was notified and stated that the repair would not be covered due to no current recalls for the headrest

Laminating screen Unable to access handsfree functions could lead to accident inspected by Sandman's, Shelbyville, IN