2017 JEEP GRAND CHEROKEE Complaints

Dash damage causing visibility issues. The dash in this vehicle and many other Jeeps with a leather dash, the leather has separated from the dash body and is causing visibility issues when driving. My vehicle is stored in garage or with a sunshade on at all times, but the leather dash has still separated, this issue has been recalled in other years and needs to be address in 2017 Jeeps as well. Repairs of this issue are unaffordable due to the labor that is required to repair. GM should address this problem with GM vehicle owners.

While driving, my car stopped and on the dashboard was a message that said shift to p. This happened 2x in a week.

Driver's side head restraint exploded as I was pulling out of my driveway with no advance warning. Thankfully I was facing forward when it deployed, or it would have slammed into the back of my head. I found my extended warranty notice from FCA regarding this issue. Contacted my dealership and scheduled an appointment for repair/replacement on 11/1.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving out of the driveway, the transmission unexpectedly shifted into neutral. The shift to park message was displayed on the screen. The shifter became stuck and failed to shift to park(P). The vehicle was restarted. While driving 55 MPH, the message “Shift to Park" was displayed. The "Vehicle was at too high a Speed" message was displayed. The vehicle failed to shift into park. The vehicle failed to move. The drive warning light was flashing, accompanied by an abnormal dinging sound. Upon further research, the contact was able to link the failure to NHTSA Campaign Number: 25V011000 (Power Train). The contact called the local dealer, who confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 180,000.

I was taking my daughter to school and we were stopped at a light when the check engine light came on. When the light turned green and I pressed the gas the vehicle didn’t seem to respond at all and I rolled my car at the right turn and parked it. I turned it off and back on and it was still doing the same thing. I had someone pick up my daughter and take her to school. I started scheduling a tow but after it sat for a while it was able to drive to a shop for inspection where they tested it and received the error code: P076F = Gear 7 incorrect ratio. I was told the entire engine needs to be replaced. The vehicle has low mileage. Our safety was at risk because I had no warning to get the car to the shop before a major malfunction. I was very fortunate my car was stopped at the time. If I was waiting at a left turn in an intersection we could have had a terrible collision. The exact problem has not been reproduced. The vehicle has not yet been inspected by the manufacturer.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving 45-50 MPH, the “Service 4WD” message was displayed and flashing on and off. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the transfer case needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 116,387.

The PTU (transfer case) is not working. It started as more of a transmission issue. I would be driving at times and my transmission would not shift up. I had to manually shift my car to get it into gear. Now, it lead to knocking noises when I turn my steering wheel.

Motor making a ticking noise, brought to dealership and was told the camshafts are destroyed and there is metal throughout the rest of the engine. 90881 miles on the car.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH, the vehicle jerked, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated there was an abnormal sound coming from the power train. The message "Transmission Overheated" was displayed on the instrument panel. The contact stated that on a separate occasion, while stopped at a traffic light, the vehicle failed to accelerate as intended while depressing the accelerator pedal before the vehicle stalled. Additionally, there was an abnormal sound coming from underneath the vehicle. The contact stated that the gear shift lever failed to operate as intended. The message "Transmission Overheated" was displayed. The contact waited until the transmission had cooled down and the vehicle was restarted. The vehicle was able to drive to the residence, but was driving roughly. A mobile mechanic arrived at the residence and diagnosed the vehicle with transmission failure. The vehicle was not repaired. The contact parked the vehicle out of safety concerns. The manufacturer was not made aware of the failure. The failure mileage was approximately 181,000.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the check engine warning light illuminated and remained illuminated. Additionally, there was white smoke coming from the exhaust pipe, and the vehicle failed to properly accelerate. The vehicle eventually failed start and was towed to the local mechanic who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V699000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 101,000.