2018 JEEP GRAND CHEROKEE Complaints

I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it’s now back in the shop with another misfire with cylinder 3. The dealership has also replaced the EGR Cooler, Ignition Coil, Motor Mounts, Coolant Flush, Lifters & Rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the Lemon Law because it’s now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past June/July). A few of the reasons all of this is most upsetting to me: - My daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - My daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work MANY hours due to this This is holding up our lives!

We bought our 2018 Jeep Grand Cherokee Limited in 2020 with approximately 12,000 miles on it. Last year we started noticing the radio would change stations on its own once and awhile. It got progressively worse, or more frequent, so I connected Chrysler customer care/Uconnect and the CR asked if the screen on the radio was delaminating and that they were aware of this causing issues. I told them it was not because I had not noticed this problem. Anyway, they said there have been many complaints but no recall thus far. They told me to keep any receipts should I have the radio repaired. A couple weeks later, the sunlight hit the dash just right and I then saw the screen was in fact delaminating at the top from one side to the other. It has gotten to the point now where the radio will suddenly start going from channel to channel and making a clicking sound each time. Very distracting when driving in rush hour traffic in Nashville. Most concerning is when i need to depend on navigation during rush hour, or when I'm in an unfamilar city and the navigation starts acting up. This almost caused me to crash one time when i realized at the last second that i needed to take an exit on the opposite side of a 4 lane. The nav was flickering and when it stopped it showed the exit i needed to take. Fortunately, at that exact moment traffic was such that i was able to cross over without colliding with another vehicle. This radio issue is also affecting the heater and a/c turning on and off by itself. I hate to think about being stuck somewhere in freezing temps and not able to get the heater to work. I have read many other complaints on this same problem and know other people have had much worse problems. This has been going on long enough and Chrysler should be recalling these radios and repairing the screen. I guess it'll take someone getting seriously hurt or killed to make something happen. Oh, uconnect told me if i were the original owner it would be fixed for free!

The infotainment system (radio) has been delaminating and has ghost touches. It stops to work at any moment causing a safety issue. Reverse camera stops working and the ghost touches are very distracting while driving.

The control screen of my jeep is 'delaminating'. This is apparently quite a known issue to the manufacturer, however they wont do anything to address it. When the screen starts reacting to phantom touches, not only can I not control anything in the car, it is very distracting to the driver to put it mildly. I have also read that as the glue melts, it leaks onto the wiring of all the components under the screen including the AC, all the parking sensor and traction control off controls.

The 8.4 touch screen is delaminating causing the whole screen area to randomly turn things on and off on its own. Changing certain settings while driving. Safety settings are being affected as well as the touch screen controls almost everything. The defective touch screen is causing a distraction while driving. Contacted jeep they are aware of the issues but no one wants to take responsibility to fix it.

Touch screen is delaminating and has ghost touch causing random unintentional functions to be selected and others to be obscured. Heated seats come on and won't turn off. Phone calls are made on their own. Repeated screen messages from ghost touch selections obstruct use of screen for intended purposes which include most vehicle controls. It presents a serious driving distraction. I consider this a safety issue. It is a known defective part for which Jeep has a replacement but won't offer the replacement at no cost out of warranty. Cost is approximately $1,000.

The contact owned a 2018 Jeep Cherokee. The contact stated while at a complete stop at the traffic light, with the START/STOP mode engaged, the vehicle accelerated unintendedly and crashed into the rear of another vehicle. There were no warning lights illuminated. The air bags deployed. The contact stated that the forward collision automatic braking system failed to engage. The contact sustained back pain. The contact also sustained trauma and had been seeking assistance from a therapist. The occupant of the other vehicle did not sustain injuries. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The contacted related the failure to NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 34,000.

Top right corner of touch screen started delaminating about a year ago. But nothing happened, it was just cosmetic. Until now, it causes the screen to change on its own. It will call people, change the radio station, flicker the map and end the directions, turn on my seat heaters. It is very distracting while driving which is dangerous and puts my safety at risk. This is a very known and common issue by Jeep, but out of warranty they just charge you $1000+ to replace it.

The touch screen on the 2018 Jeep Grand Cherokee Limited is delaminating and this appears to be a common theme with this vehicle. The delamination causes the screen to "ghost touch" itself and constantly click various parts of the screen. This almost entirely prohibits the use of the HandsFree function, a serious safety issue. When holding the button to activate Siri when my iPhone is connected, Siri will activate but then the screen "ghost touches" itself and immediately deactivates Siri because the screen touches itself not where the Siri logo/listening icon appears. I cannot use Hands Free functions in my vehicle which causes the need to use my hands which is very dangerous. This needs to be recalled to prevent situations where drivers of a 2018 vehicle with CarPlay are forced to use their hands. Further, with the screen touching itself, it is constantly pressing on the screen and selecting different presets, settings, options. I cannot view my Apple Maps on the touch screen because it switches off the screen and begins to play music, pause the music, skip songs, play songs, etc. While listening to the radio, the screen will touch itself and select different presets, changing the station, and be very very distracting. This issue is a serious distraction while driving and puts myself and those I am driving in danger.

The radio has a mind of its own keeps changing stations.. Is there anything else?that’s it