2018 JEEP GRAND CHEROKEE Complaints

8.4 radio screen is delaminating, the delaminating and causing safety issues while driving. If cold out the heated seats stay on even after warming up, cannot turn off due to screen ghosting/flickering. I purchased to Jeep brand new from Military Auto Sells in South Korea. Tried to get it repaired here in Korea under my warrantee, was told it did not fall under my warrantee. FYI, My actual address is as below (Not California), no option for Military living living overseas. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My pre-owned 2018 Jeep Grand Cherokee 4x4 Trailhawk is unsafe and unreliable because the vehicle ** would not start ** on three occasions within 18 months of ownership. Also, the "auto start" feature on the key fob works intermittently. Thankfully, I was in safe locations when the problems occurred, but two of those locations were in public, away from home. Also, the dashboard has indicator lights that come on randomly such as engine or start/stop or "check air suspension" or check ABS. The dealer has not been able to find or diagnose the problem, yet I keep paying out of pocket fees. My problems would occur with no warning, so there would be no time to get help. I contacted Chrysler on 8/8/22 and they were no help; they just directed me back to a dealer to pay another out-of-pocket diagnostic fee. They expressed no concern for my safety, did not acknowledge my frustration, and said a supervisor was not available to speak to me. All recall work was completed prior to my owning the vehicle. I do not trust my own vehicle and I need to travel frequently through desolate and arduous terrain. I am likely going to get rid of the vehicle because (1) I don't trust Chrysler or government systems to help me in the timeframe that I need help, (2) I need to do my job and have a peace of mind, and (3) I need to know that I and my family will be safe.

My mileage is less than 36,000 and the radio is delaminating and it’s causing random buttons to be pushed. I’m not able to turn the screen off because with the “ghost button pushing” it just turns back on. It make multiple unwanted phone calls at any given time. I work in emergency dispatch and therefore my recents are going to be my job and it’s ghost dialing, possibly causing actual emergencies to be unanswered because of my call. Cargo temperature can fluctuate from the ghost button pushing. Random things going on and because Jeep is refusing to replace, out of pocket close to $2000.00. Come on Jeep, fix an ongoing problem with your product.

Radio screen is becoming delaminated. The radio screen will now just randomly select anything on the screen without me touching it. It has tried calling 911, it will turn my heated seats on during the summer, it will go on the navigation screen and keep selecting a new location to the point that it zooms out so far that s globe is shown on the screen and the globe just spins as the screen keeps selecting random locations all over the world. All while I’m driving. It is extremely distracting. I am unable to turn my screen off so I don’t have to see this occur out of the corner of my eye while I drive to work, but it just automatically turns my screen back on. My vehicle is only 4 years old and under 45,000, but my radio is completely junked and is becoming a huge distraction as I’m driving. The dealership I purchased my jeep from told me this is not the first instance they have heard of this, but the other vehicles had still been under their warranty period so they did not have to file a complaint.

There is an ongoing malfunction with the infotainment screen. While driving, it causes the heated seats to turn on, the heat to turn on and increase to hot, the radio to change stations randomly every 3-5 seconds, the placing of phone calls people randomly & repeatedly, the navigation to repeatedly leave the map so that it doesn't work, and the backup camera to come on and stay on while driving forward. All these things are extremely distracting while driving causing it to be very dangerous, especially on the highway or when many other cars are present. The problem has been reproduced at the dealer. They tried to update the software for the infotainment system, but this did not fix the problem. Also, the screen is delaminating which could be a part of the problem. The problem has not been confirmed by police, insurance reps, or manufacturer. There were no warning lamps/messages prior to the failure. The incidents first began about 9 months or more ago.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the radio and A/C would activate independently. The check engine and ABS warning lights were illuminated. The contact's husband replaced the auxiliary battery. While driving, the vehicle stalled but did not turn off. The vehicle was towed to an independent mechanic. The vehicle was next towed to the local dealer where it was diagnosed that the battery and radio needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 33,273.

UConnect screen. just started “ghost touching”. While driving down the road, the screen continually jumps around, never stopping. Backup camera came on while driving 55 mph. Heated seats kept coming on. AC was on, but transferred to heater on its own. I had to pull over because of the distractions. Was told, and read on forums, that this was a very common problem with this vehicle. There were no warnings before this happened. I am scheduling an appt with Jeep dealership. I was told since car was out of warranty I would probably have to pay out of pocket. Seems there should be a recall since they know this defect exists, and could cause wrecks.

The Uconnect control screen is delaminating and creating random distractions. Examples, changing volume, random calls, screen changing on its own, etc. It is very startling when you are driving and screen randomly changes or volume blares or blower suddenly turns on. Dealership confirmed delaminating but will not cover the repair because 3 year warranty expired. Only 9,000 miles on vehicle. Jeep knows they put faulty components in their vehicles and are unwilling to take responsibility. Screen started to delaminate over a year ago and dealership said not to worry about it. Now the delaminating has gotten far worse and random crazy things happen unexpectedly while driving. Now I’m told to fix Jeeps manufacturers defect, I have to pay over $2000 out of pocket. This should be unacceptable to allow Jeep to do this. I’m afraid to let my wife drive the vehicle because when it acts up, it will scare you and possibly cause you to react badly and could cause an accident

Infotainment system has multifocal ghost-touch inputs. The screen will randomly start activating car systems (calls, directions, change temp etc.) through the center console touch-screen. It is as if the screen has a mind of its own. The center console with pick a point and constantly push that point over and over again until you stop and turn off the car for several hours. You cannot disable it and it is a danger while driving. (This has happened at least 2 dozen times)

Infotainment screen started Delaminating for no apparant reason causing "touches" to places on the screen. These "touches" change the radio, make unwanted phone calls, turn on heated seats, mess with the clock, etc. and most importantly cause hands free phone options to not work making it unsafe or the driver. Forums from Dodge and Jeep prove to show that this is a major recurring issue on 2018 Jeep/Ram vehicles.