2018 JEEP GRAND CHEROKEE Complaints

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that a repair has not be made nor are the parts available yet. No help from the manufacturer has been made either. The vehicle is still operational but the contact does not feel comfortable driving it. Also, the warranty is almost up.

The screen in my jeep is delaminating. This is a widely known issue with more than 200 complaints online and a class act just beginning. I have called a spoken with jeep multiple times trying to get mine replaced but they refuse. They say that because I did not buy warranty on the screen and also because I am not the first owner that they are not going to cover the cost of replacing it. This is a very big safety hazard as multiple people have reported there screens calling 911, turning the radio volume up to full blast, and not allowing the driver to control the AC/heat.

The UConnect touch screen is delaminating and causing the radio to “ghost touch” things on its own. For example, while I am driving it will call random people, turn on the heated seat, change radio stations, redirect the map, turn up the heat in the summer time, etc. This is a major safety concern as it causes huge distractions while driving. Unfortunately, this seems to be a common issue among Jeep owners.

U-Connect screen is delaminating causing visibility issues and occasionally will change settings on the screen causing distractions. No report filed nor inspections done at this time.

My u-connect screen is delaminating and the glue is leaking out. This is causing the radio/MP3/GPS guidance to constantly change settings, stations & songs and causing me to play with it constantly while driving. It did put me in a situation once while driving in an unfamiliar area where I had to reset the map display like every 10 seconds to find my way out. I now use my old Garmin. Several times I almost ran into a vehicle ahead of me or started drifting into the other lane from the distraction. I now leave the entire radio off unless I want to change my heat/AC/fan settings.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the navigation screen was delaminating. The contact stated that the failure caused the screen to flicker. Additionally, the contact stated that the failure had caused the touchpad to operate independently. The contact stated that the delamination also caused the touchpad to change the address on the GPS while driving, which was distracting to her. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 40,000.

The touch screen, infotainment system began to delaminate over a year ago and started experiencing phantom touches when the radio was on (station changes, playlist changes). This has gotten increasingly worse and the heat, AC, and backup camera now turning on and off, uncontrollably.

I purchased the vehicle Aug 2021- I noticed the delaminating on the App Screen- I was told they would fix it- dropped off a week later, they called and said they would not fix- it was cosmetic… also said it would not affect the function of the radio or apps.. 3 months later- radio would shut down as it please, blue screen of death.. now we are at the point my seat warmers come on when they want. Navigation doesn’t have a clue.. and it randomly calls people- I turn it off- it turns itself back on— my biggest concern is the timing started 3 months after purchase and the seat warmers this is dangerous- not to mention I was lied to! I am surprised there was not a recall- there are negative things about this all over the internet.. obviously this is a known problem with this the 2018 screen. They keep attempting to put it through my extended warranty- they say no also..

The display monitor at the front dash is delaminating and has progressively gotten worse. You could see a clear line where there was a start of separation in the screen, that has spread to a large portion of the screen. This causes the screen to apply pressure against itself, pressing buttons on its own and taking actions not wanted by the driver. I’ve had it close out GPS while driving through a busy city. It has called 911 when I had my phone connected. It has turned the heated seats on and off and adjusted the air settings. I cannot use hands free options. This is a major distraction while driving and you cannot even turn the monitor off due to it turning itself back on. This is a safety hazard and a quick google search will show that this is a common problem!

Infotainment screen turning itself on and changing displays without interaction distracting the driver. Jeep says there is no safety recall so they are unable to do anything to help without requiring me to purchase a full new radio unit for nearly $2000.