2018 JEEP GRAND CHEROKEE Complaints

Screen first started delaminating after 2 years / 18000 miles, but remained functioning so didn't act at the time. This week (3.5 years / 31000 m) while on a roadtrip the touch screen started randomly 'pushing' options on the screen. It started heating the seats, dialled 911 and started changing the navigation, all while I was on the highway with no way to exit. Had to make an emergency stop alongside the highway where it was not safe to stop but could not disable the screen or stop it from dialing random phone numbers. Had to break off my vacation and turn back home. Car is now in the shop (Jeep Kearny Mesa San Diego) for diagnosis. Service specialist tells me it could be a 3000 dollar repair out of pocket. I bought this car new at this dealership, but if this is not covered I'll not buy FCA again.

The radio/phone/climate control display is de-laminating, and I'm starting to get "ghost" presses which can accidentally make phone calls, adjust the climate control, etc. This can cause distracted driving. This is being reported widely online and dealerships are aware of the issue. https://www.jeepgarage.org/threads/display-screen-starting-to-delaminate.224391/ https://www.jeepforum.com/threads/uconnect-delaminating.4439701/

My Jeep Grand Cherokee (2018) Unlimited has a screen delamination issue where underneath the LCD screen there's a liquid leaks out causing phantom touches on the screen resulting in various apps and settings get opened and changed. This seriously caused safety issues as the settings get changed and distract the driver. Random phone calls would be placed, map settings would change and redirect. I have researched on various Jeep forums and there are also multiple cases of Jeep owners who encounter similar issues. This is a safety concern and Jeep should issue a recall to fix the issue. I also believe this is an issue across multiple products from FCA. Here are the links to issues being reported by Jeep Owners: https://www.jeepgarage.org/threads/display-screen-starting-to-delaminate.224391/page-11#post-2021336035 https://www.jeepgarage.org/threads/radio-screen.236450/#post-2021335380 https://digitizerdepot.com/blogs/posts/delamination-and-bubbling-peeling-of-8-4-uconnect-touch-screen-is-a-major-problem-on-chrysler-dodge-jeep-and-ram-vehicles https://www.jeepforum.com/threads/uconnect-delaminating.4439701/ https://www.ramforum.com/threads/8-4-uconnect-touch-screen-delaminating.162663/ Thank you for your reading and understanding. This is frustrating as Jeep ignores such a widespread issues, especially this is a safety concern. Joe

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while seated in the driver’s seat with the engine off, the driver’s seat headrest deployed without warning. The contact was struck in the head by the headrest but was not injured. The contact called the dealer and was given an appointment for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.

Digitizer malfunction almost caused an accident. While driving down the highway it turned the radio on full blast, started calling random people, playing games. It wouldn't respond to driver input. Nearly caused an accident as I was so startled by the loud noise, then scrambling to try to turn it off. Now all hands-free functions have to disabled because I have to keep Uconnect unit and bluetooth turned off. I've researched online and find likely caused by screen delamination, and that it's happening to many people - SOR 997163

While driving on highway climate control temperature kept switching, and would not allow me to put defroster on making visibility increasingly difficult. Also the vehicles screen will randomly display the backup camera while driving at high speeds. This is all due to a known lamination issue with this model jeep.

When I brought the vehicle to Florida the screen on the navigation system delaminated. It causes the navigation screen to make random phone calls when it’s turned on and it also will not display the navigation map in a way that is usable. It is a defect caused by the heat- there were no issues until I brought the car to FL. Additionally, when it’s cool outside, the system can be used even with the screen being delaminated. But as soon as it heats up it is not usable and actually is dangerous because the random phone calls while driving is very distracting.

About a week ago my screen started pushing/clicking/changing screens by itself. The screen is going crazy, switching calls, randomly calling people, scrolling through contacts, pushing buttons all over the place, changing songs, turning seat warmers off and on. I took this to my dealership and they confirmed it was a defect in the radio and to replace it would cost me over $1,000. After more research it turns out there are many other people with this same problem for the 2018 model jeeps. This is a serious safety concern as you're trying to drive down the road and can't pay attention because all sorts of buttons are randomly being pushed and the screen is going crazy back and forth to other screens. I would hope that Jeep would correct this issue at their expense as it is a defect on their end and causing serious safety concerns to not just me but other drivers with the same issue.

The radio screen is constantly blinking on and off, making phone calls through my connection with my phone - without being prompted, and flashing constantly turning the audio on and off, adjusting the seat controls, adjusting the audio volume. I am unable to power it off, because it turns itself back on. It's extremely unsafe and distracting to the driver. Every electronic thing in the car is controlled through this and I am unable to control it at all. This is all called by the delamination of the screen, a known problem to Jeep, and I have reached out to them with concerns. They are unwilling to voluntarily recall or repair or replace the radio. I have almost had multiple accidents while trying to power off the loud, flashing, problematic screen - not to mention that I am unable to control the seat and temperature controls, among other things.

The screen display spontaneously jumps around erratically as if you are touching the screen. Others have reported this as screen "delamination". Without warning and not touching anything else in the vehicle the screen jumps radio stations, from AM to FM to SXM, or changes the temperature controls, flips through the applications screens, and has even shown the backup camera while driving. It is random, and therefore not able to recreate. The vehicle has not been inspected by anyone. The only "indicator" was a corner of the display looking like a protective layer was peeling off within a year or so of purchase. This area has continued to grow from the upper right of the screen downward and to the left. Perhaps better explained by picturing water seeping through under glass. Car was purchased in fall of 2017. It is extremely distracting while driving as radio stations change quickly as what is being displayed jumping all over the place. I