2018 JEEP GRAND CHEROKEE Complaints

The radio continues to turn on and off by itself. Attempts to make phone calls when nothing was dialed. GPS turns on and off when it is not being utilized. Air and heat turns on and off when not being utilized.

The touchscreen that controls heating/air/radio/backup camera/etc... is going haywire during driving the vehicle. This causes major distraction as it is flipping to one control to the next, changing the climate controls switching the navigation system and radio stations all while driving. There is no way to turn off the touchscreen or keep it frozen so it continues to do this while the car is in use. There are no warnings and the operator is powerless to make it stop.

Transmission failed while driving. Had someone been behind me they would have hit me. It was towed to a dealer and through the extended warranty it was deemed a faulty transmission. There was no indication of an issue until it happened. Once the transmission failed the check engine light came on.

The Uconnect radio system is no longer functioning properly and causing a safety hazard. The system controls the climate, music functions, navigation, and back up camera. The system problems began with randomly turning the system on and off. The screen then began having a "bubble" in it. Now it randomly changes the radio stations or inputs, turns the climate system on and off, repeatedly asks to adjust the clock, prevents the use of the back up camera, and beeps loudly each time. Once the system begins malfunctioning it keeps doing it over and over again rapidly and the driver is not always able to turn the system off. The constant beeping and flashing is a serious distraction to the vehicle operator. If the system will not shut off the operator has no way to stop the distraction. Contact was made with Jeep who informed us to contact UConnect. UConnect recommended we reload the software update which did NOT correct the problem. Our mechanic recommended disconnecting the battery overnight to reset the system. This worked for 24 hours and the problem began again. After researching this issue it appears to be in multiple other Chyrsler vehicles. The level of distractions caused by this system could easily cause the driver to be distracted enough to cause a serious accident. This has been an ongoing problem for months and it continues to get worse. It most recently happened today.

Uconnect 8.4 has severe delamination causing bubbling and glare on the causing problems with reading the navigation map. Causing potential accident and distractions

My radio-touch panel system worked fine up until I approached the 3rd year of ownership when I received a download directly to the vehicle and immediately after that the touch screen control panel went haywire. I find it convenient that this happened so close to the manufactures warranty being up. The download was sent directly to the car by Uconnect. The Jeep dealership told me without looking at it that it would be a $1000 to replace plus an inspection into the problem cost of like $300. They said it was a common problem and that it was not covered and that I had to leave it. I could not do that at that time, I was going on a trip. The touch panel causes "phantom touches” while driving the Jeep. The most common problem is repeatedly asking for the clock date/time input regardless if you try to close it out, it comes back and does not allow you to use the other components of the touch screen. It is extremely distracting and it beeps repeatedly over the radio or phone usage, keeping you from being able to concentrate on anything but the rapid beeping and flashing on the screen. Sometimes I cannot even make calls because the phone system will not work, or it will randomly call people in my contacts without me touching the phone or the touch screen. It is startling to a driver when a phone starts calling random contacts and you push the red hang up button and it does not work. This system controls literally everything (radio, heat, AC, defrost, phone usage, navigation system) and can be very distracting to the driver while driving. I bought this vehicle for the sole purpose of it’s great safety review (at that time) and in my experience, it has been anything but safe.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while working on his vehicle at a friend's home, he discovered that all of the exterior lights, except the driver’s side headlight, failed to operate as needed. The contact stated that there was no warning light illuminated on the instrument panel. The contact also stated that the interior lights would intermittently flash on and off without warning. The contact attempted to reset the battery; however, the failure persisted. The contact initially took the vehicle to the dealer where it was purchased; Cloninger Ford (511 Jake Alexander Blvd S, Salisbury, NC 28147) and was informed that they could not service his vehicle. The contact then called another dealer where he described the failure and was informed that the body control module was corroded and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.

I OWN A 2018 JEEP GRAND CHEROKEE AND THE SCREEN IS DELAMINATING AND CALLING RANDOM NUMBERS ON MY PHONE ALONG WITH PRESSING RANDOM BUTTONS ON THE SCREEN WHEN IT IS CONNECTED TO BLUETOOTH. THIS IS A HAZARD BECAUSE IT TAKES MY ATTENTION OFF THE ROAD TO TRY TO HANG UP ON THE CALLS AND FIX THE SCREEN. JEEP KNOWS ABOUT THIS PROBLEM AND REFUSES TO FIX IT OR CALL A RECALL. IT IS A PROBLEM THAT IS GOING ON WITH CHRYSLER JEEP DODGE MODELS 2018 AND ON.THIS IS A SAFETY HAZARD THAT COULD RESULT IN A CRASH CAUSED MY THIS ELECTRICAL MALFUNCTION. MANY JEEP OWNERS IVE SPOKEN TOO HAVE THIS PROBLEM ALSO RIGHT OUT OF THE FACTORY. THIS WAS SOMETHING THAT IS THE MANUFACTURER ISSUE AND SHOULD NOT BE PINNED ON THE CUSTOMER TO REPLACE OR FIX FOR A STEEP PRICE. THE CUSTOMER SHOULD NOT BE RESPONSIBLE FOR THIS. I HAVE NOT DONE ANYTHING TO THE SCREEN TO MAKE IT DELAMINATE I DON'T EVEN TOUCH IT. THUS DEMANDING A RECALL BE ISSUED TO FIX THIS DANGEROUS PROBLEM.

Touchscreen is delaminating.....when this happens i have no control over the defrost which poses a serious safety hazard while driving.

2018 Jeep Grand Cherokee radio touch screen erratic operation touch screen unresponsive at times cannot control hvac controls to defrost windows creating a safety issue