2018 JEEP GRAND CHEROKEE Complaints

8.4" UConnect Display underwent delamination after only three years of normal use. The resulting "Phantom touches" have made the safety functions integrated in the Infotainment display un-useable. Dealership has failed to accept the factory defect of this product -- quote for repair is over $1,200 including parts and labor.

The radio screen is delaminating causing causing ghost touching turning heated seats on air conditioning on or off and off and turning radio stations . It is a dangerous distraction. Almost caused accident due to distraction.

The car computer screen was malfunctioning and then failed. All internal system lights warning lamps and service messages appeared and continued flashing until the battery died. I am attempting to get a dealer to inspect the vehicle. Vehicle has intermittently run; concern there could be a fire. Vehicle has left me stranded. Symptoms of the problem were failures with the vehicle entertainment system. Software would not update. Radio would not hold stations and the GPS showed the vehicle in a different area greatly distant from where it actually was. Took vehicle in for this service when the problems compounded.

The digitizer screen on the control panel delaminated, which causes multiple, repeated, continuous ghost presses. This is a problem because it makes all the features such as the rear camera and navigation unusable as well ad being extremely distracting. Also, the adhesive that bonded the layers is leaking, which might disrupt the electrical circuity. This could poses a serious safety threat if it affects the vehicle controls such as braking, steering, and acceleration.

The 8.4" infotainment screen has delaminated and is causing phantom button presses. Multiple functions are accessed via the infotainment screen (media, climate, comfort features, backup camera, etc) and the delimitation is creating a serious safety concern because the screen is recognizing phantom touches that are changing the radio, turning it up, turning on my backup camera, changing the climate, making phone calls, and so on. All of this occurs while driving.

The unconnect system has failed by delamination. My safety and those around me has been at risk due to the major distraction that the screen causes. When driving, the car will call people 20+ times, play music, switch stations, switch screens, change the navigation, and change the ac temperature. All of this occurs with me pressing nothing. This is extremely distracting when driving, especially on the highway as it constantly occurs. The dealership and company is aware as it is a major issue in chrysler/jeep cars. Not only are there many forums with the same issue, but customer service representatives have confirmed that this is a frequent issue. It occurred after the 3 year mark and the first symptom was part of the screen being less clear/bright. It has escalated to changing the car settings that are listed above. There is currently no recall for this safety issue. Customer service told me that not even corporate will fix this.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35-40 MPH, the instrument panel board inadvertently engaged on its own turning the seat warmer on and increasing the air conditioner temperature. The contact also stated that the navigation system started malfunctioning and the vehicle was making phone calls independently while her phone was connected to Bluetooth. There were no warning lights illuminated. The contact was able to continue to drive the vehicle however, the failure reoccurred several times while driving. The dealer was notified of the failure and advised the contact to take the vehicle in for diagnosis. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 44,000.

The electrical system on the touch screen is overheating I'm assuming from the engine area causing malfunctioning of the screen,ac,heating and radio as well as Bluetooth functioning. It is not safe for driving to have to deal with these issue while functioning the vehicle.

The rear right seat belt became unusable in August 2021. I bought the car in October 2017 and it only has 20,000 miles. The seat belt was fully retracted and stuck, which caused a major safety issue for my passengers, including my children. The dealership confirmed it the seat belt retractor was broken and needed to be replaced. The repair costed me $558, which was not covered or guaranteed by Jeep. I would have thought that a critical safety part like a seat belt retractor that breaks at 20,000 miles, the company will cover it and recall other vehicles to check same and ensure that retractor systems are properly working. No crash or incident was involved, just normal use of the car.

Radio screen delaminates causing radio functions change without notice, heated seats turn on without notice. Glue has started to leak down towards electrical connections and radio mother board.