2018 JEEP GRAND CHEROKEE Complaints

The factory installed Uconnect UAQ 8.4 inch screen (PART NO: 68306656AL) is de-laminating. This started as just a "bubble" on the screen that wouldn't go away in the upper section around 45,000 miles or April 2021. It has since grown to span about an inch of the entire top of the screen. During this expansion of the "bubble" or de-lamination ghost touches started happening causing the screen and operation to jump around. This severity and portion of the screen experiencing these ghost touches has continued to grow. A potential safety issue exists as I was using the GPS at one point and a ghost touch caused it to jump to another screen just as I was approaching an intersection looking at which way to turn when the screen jumped to another option and I diverted my attention from the road to the screen to get it back to the GPS and find out which direction I needed to go. I have not taken my specific vehicle into a dealer/independent service center for verification because many of the same issues I've researched online and compared who HAVE had this independently verified mirror the exact same symptoms/issues.

The component I am reporting is the Uconnect touch screen/control panel within the head unit of the car. The screen is delaminating, which is resulting in distorted images during use (quite noticeable when using the backup camera). Also, while the vehicle is in motion, random buttons are being pressed on the interface as a result of this delamination, which is extremely distracting while driving the vehicle. Researching this issue online shows many owners of 2018 Chrysler/Jeep/Dodge vehicles fitted with this same Uconnect screen to be experiencing the same issue, which leads me to believe this is a manufacturer defect.

The 8.4 inch Uconnect driver information and control screen is delaminating leading to inoperability of the screen and driver control functions. Others have reported similar issues on this model and other OEM models. OEM refuses to replace out of warranty. My vehicle has about 41,000 miles and just over 3 years old. Out of warranty. Delamination is very visibly apparent.

The infotainment system is malfunctioning. The radio turns on and off and switches channels on its own. The phone will also randomly dial phone numbers continuously. Navigation will suddenly try to send me someplace on it's own. This issue could potentially distract me enough to cause an accident while I'm driving, especially when I'm on the highway and it starts dialing numbers in my contact list.

The screen to the infotainment system is delaminating. Due to the delamination, at times the screen registers phantom presses on the screen. The radio/audio input will switch back-and-forth rapidly, as well as the display on the screen at times. This has been very distracting and dangerous. The car is one month out of warranty, and the manufacturer and dealership will not remedy this safety issue. Going online to research this issue, I see that it is a common complaint for 2018 Chrysler vehicles with the UAQ infotainment system, including the Grand Cherokee and Ram trucks.

The Infotainment screen has begun to delaminate causing the controls to unexpectedly change while you are driving. The infotainment screen in this vehicle controls everything in this vehicle to include the radio, climate controls, heated and cooled seats, navigation, phone controls, etc. When it happens it can be very distracting to the driver and could result in an accident due to the unexpected nature of the issue.

Radio screen started bubbling up since week or so ago now all my controls are going crazy

Screen doesn't work correctly the screen start to do crazy this I wish was able to post the video of it acting up I when to the dealership while under warranty and they was willing to fix it at my expense which isn’t fair I shouldn’t have to spend over 2,000 dollars to replace a radio that is defective it’s embarrassing to have others in my vehicle while driving down the road and the radio start to act up

We have experienced 2 separate episodes of this vehicle suddenly becoming disabled with complete engine shutdown while driving at highway speeds. Both episodes occurred abruptly, engine idling extremely rough, then shutting down within seconds, leaving the car completely inoperable. Both episodes were very dangerous as the car could barely coast to the shoulder of the highway for safety of the passengers. The first episode occurred when the car was a few months old, gas gauge showing over 1/4 tank of diesel gas. Car was towed to the Jeep dealership where they claimed that the car simply ran out of diesel (despite the gas gauge indication) no repair "was required", car filled with several gallons of diesel and OBD codes reset by the dealer, car then ran normally . The second episode occurred one week ago. Again driving at highway speed, 5 lane highway, over 1/4 of diesel remaining on the gauge, sudden violent engine running, sudden full loss of function of the vehicle, nearly in an accident simply trying to " limp " to an emergency stop on the road shoulder. Car required towing to our residence. with the prior experience at the Jeep dealer, despite gauge reading of greater 1/4 tank, the car was filled with 5 gallons of diesel, car started normally. All OBD fault codes insufficient fuel to the engine, fuel rail, fuel pressure, etc. The car has run normally since. I contacted my Jeep dealership and they stated they have no knowledge of any similar issues with this Jeep Diesel engine. The internet and Jeep car forums are filled with identical Diesel engine problems. Either related to faulty fuel pressure regulation or some design fault with fuel level indication affecting the safe operation of this Jeep Diesel engine. these problems date back to pre 2008. We now feel very unsafe to drive this relatively new 2018 Jeep Diesel Grand Cherokee at highway speeds without hovering near the shoulder lane of the road.

Component Malfunctioned: 8.4" Center display, it is available to inspect and there are many other vehicles with the same issue. The digitizer on the display is coming unglued (due to heat), it is causing the touchscreen to do things on its own like change the time, call people, switch radio stations. Safety at Risk: While it may not seem like a safety issue outright, when those phantom touches happen is very distracting to the driver. In addition, after reading about other cases where the delamination is even worse, the glue that is essentially melting has been seen to start dripping on other components and wiring inside the center stack, like air conditioning and parking sensor control and traction control button. Reproduced: This is a very well-known issue within the Jeep/FCA family of vehicles. I called their customer service and they were 100% aware, they were ready with a replacement option right away but at my cost. This is a manufacture defect and should be covered by FCA. I live in Cleveland, OH, the hottest it has gotten here is 90 degrees, this screen should have been tested well beyond that temp. If the glue is melting in this weather, it needs to be replaced as a recall. Inspected: No, but I will give it to anyone to inspect. Mine is not as bad as others I have seen but I would like to get is replaced before it becomes an even bigger safety issue. Warnings: No, the car itself does not realize anything is wrong, it thinks that a human being is touching the screen, so it is doing the commands it is given.