2017 JEEP GRAND CHEROKEE Complaints

Transmission failed. Stuck in drive while on busy road, could not put vehicle in park or neutral and could not turn vehicle off. Drove very slowly to dealership because no one would tow without being able to turn it off and stuck in drive. Dealership did diagnostic and decided transmission needed replaced. Safety of other drivers were put at risk because car could not be taken out of drive and could not be shut off. No warning lamps, no messages prior to failure. Message came on to place vehicle in park to reset after trouble started but nothing worked at that time. Would not go into neutral or park. The emergency brake had to be used to keep car from moving forward. I recently had transmission replaced (1/24/2025) and now have a check engine light on with a code reads P1DCA Park Sensor Circuit Open

Driving at approximately 20 mph on a busy highway, when accelerated to do a lane change, my vehicle did an extremely aggressive jolt and I can hear my engine struggling. I managed to move over lanes to the closest center divider and when i tried to put my car on "Park" it did not shift, it was stuck on drive. I had to apply the emergency foot break and turn off the vehicle. I quickly turned it back on and then i was able to shift to park. As i was being escorted by CHP to the right divider, the vehicle would jolt at the touch of the accelerator. I was unable to accelerate and the mechanic is saying my transmission gave out. No prior symptoms, no warning of any issues. The check engine light came on after the first jolt. The vehicle is currently in the mechanic shop. I'm being told that i need a new transmission.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, several warning lights illuminated, and the vehicle lost motive power. The vehicle was restarted; however, the electronic stability control and 4WD features were inoperable. The vehicle was taken to the dealer where it was diagnosed with a possible power transfer unit failure. The contact stated that the dealer was uncertain about the diagnostic due to conflicting diagnostic codes. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 170,000.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while approaching a light and attempting to depress the brake pedal, the vehicle shut off. The contact pumped the brake pedal while the vehicle was coming to a stop. The contact stated that the vehicle was unable to be shifted into park for a while; however, after several attempts, the contact shifted into park, restarted the vehicle, and continued driving. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the cylinder, ignition coils, spark plugs, and an oil change were performed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 74,893.

On the Jeep Grand Cherokee Summit there is a known defect on the leather dash that comes delaminated from the dash itself. The leather starts to lift, wrinkle, bubble, becomes loose and comes separated from the dash. This impares vision and in an accident could become a safety hazard as you now have a very large piece of leather which comes flying at the driver and passenger.

Let me preface this by saying, I have spent THOUSANDS of dollars trying to get this fixed. Changed Batteries. Changed Fuel Pump. Changed Sensors. Made sure everything is tight/plugged in properly. It's gone to Jeep and other shops but no one has been able to find or fix the issue. Probably about two years ago this started. I was driving to work as normal and stopped at a red light. When I tried to accelerate, the car kind of jerked a little like it didn't want to go and then chugged on. Leaving work the same day, it did the same thing, but instead of just jerking, the car completely stopped. The dash displayed a notification that said: "Shift to Park". All of the electricity was on (lights, air, dash) but the car somehow switched itself directly into neutral even though I was in drive. Brought it to the shop, and they changed some sensors. A few months later, the same thing happened while in heavy morning traffic. I had to hurriedly put on my hazards because my car was NOT able to move. Tried starting it up after the "Shift to Park" notification displayed and it wouldn't start at all. I turned it off completely, waited a few minutes, tried to turn it on again, missed twice, and on the third try it FINALLY came back on. Every day I drive my car now, I make sure to turn off the Auto-Start/Stop button because this was the one time this happened while it was still on. Brought it to the shop - they had another, TOTALLY DIFFERENT DIAGNOSIS. More recently, I hadn't had a problem in a few months - but leaving work in 4 pm traffic the car felt like it was jerking every time I had to slow down (which was every few minutes since it was traffic time). I finally made it to the on-ramp of the GNO to cross the river and while going around the roundabout, it happened YET AGAIN. It's dangerous. I'm surprised this hasn't led to severe accidents, injuries, or even deaths yet. It's absolutely ridiculous. There are thousands of forums online with people having the same issues. HELP!

The HID headlights failed and is available for inspection. Can't drive in the dark or rain, less visible to other motorists. Yes, confirmed by dealer. No other inspections. No notices were given. My friend noticed it and we drove home from an event at night with running lights. Numerous other Jeep Grand Cherokees have the same issue and do have the recall and repair available, but for some reason the Summit was overlooked and should be placed in the recall ASAP. Clearly, this is a Jeepwide problem and not limited by VIN number.

On [XXX], I was involved in an accident in Maryland while driving my 2017 Jeep Grand Cherokee. It was raining and despite attempting to slow down, brakes performed poorly, causing my car to skid and collide with the vehicle in front of me. Fortunately, no one else was injured, but I sustained a neck injury, and my car was ended up a total loss. During the accident, I noticed the ABS warning light had activated. This, combined with prior experiences of delayed brake response, raised concerns about the vehicle’s safety. Having derive. For over 15 years without incidents, this was my first major accident and I suspect it may be linked to a mechanical issue. After learning about recent calls related ABS/brake issues in Jeep vehicles, I felt it was important to report my experience. I urge you to re-evaluate the safety of the 2017 Jeep Grand Cherokee’s ABS and braking systems to prevent similar incidents in the future. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was at a redlight at a complete stop. I began to turn right onto the bypass and got to 13MPH when my Jeep wouldn't catch the next gear. I rode in the emergency lane to make it to an autoparts store. My battery needed replacing so we tried that. I got back in Jeep and went to the red light and began to turn left and when my jeep got to 13MPH again it wouldnt shift to the next gear and I the car behind me had to slam on their brakes to keep from rear-ending me. I have found online a recall for 2016-2017 Jeep Cherokee where over 67,000 were recalled for transmission issues.It took me an hour and a half speaking to 4 different people at Jeep Customer Care whom all told me "well that doesnt apply to your vehicle." How does it NOT apply when my vehicle is doing the exact thing the recall was called for? I would greatly appreciate if someone would contact me about this issue. I enjoy my Jeep but I dont understand how this shouldn't be under the recall when this IS a life threatening situation.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the vehicle failed to start. No warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the fuel pump needed to be replaced. The VIN was not included in NHTSA Campaign Number: 22V406000 (Fuel System, Diesel). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.