2003 JEEP LIBERTY Complaints

MY COMPLAINT IS THAT OF THE AIR BAGS IN THIS VEHICLE. ON SATURDAY OCTOBER 15, 2016 I WAS REAR ENDED BY ANOTHER VEHICLE AND FORCED INTO A TELEPHONE POLE STOPPING ME IN MY TRACKS. THROUGH THE REAR IMPACT WITH THE VEHICLE STRIKING ME AND THE FRONT COLISION WITH THE TELEPHONE POLE THE AIR BAG SYSTEM IN THE VEHICLE DID NOT DEPLOY.

I HAVE REPORTED MY JEEP LIBERTY AIR BAG RECALL NUMEROUS TIMES TO THE MASSEY YARDLEY CHRYSLER PLYMOUTH 777 NORTH STATE ROAD7 PLANTATION FL 33317 PHONE 954 327 4000 ...AS I HAVE RECEIVED NUMEROUS RECALL NOTICES AND EVERY TIME I TAKE THE CAR TO THEM I AM ADVISED THEY PUT MY NAME ON A LIST FOR THE PART AND I WILL BE CONTACTED WHEN IT ARRIVES THE LAST TIME I REPORTED IT WAS ON JUL 21 2016 AND ADVISED THE REP [XXX] THAT MY AIR BAG LIGHT STAYS ON WHEN IM DRIVING AND I WAS ADVISED NOT TO WORRY WHEN THE PART COMES IN I WILL BE NOTIFIED UP UNTIL NOW I HAVE NOT BEEN ADVISED COULD SOMEONE PLEASE HELP WHERE I CAN TAKE MY JEEP TO BE REPAIRED I WILL BE GREATLY APPRECIATED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAD TAKEN MY CAR INTO A JEEP DEALERSHIP IN JULY OF 2015 TO GET A RECALL FOR THE AIRBAGS FIXED. THEY TOLD ME THAT THEY DID NOT HAVE THE PARTS NECESSARY TO FIX IT BUT THAT THEY WOULD CONTACT ME WHEN THE PARTS BECAME AVAILABLE. FIRST OF ALL I NEVER HEARD BACK FROM THEM, I STILL HAVEN'T EVEN TO THIS DAY BUT I DID RECEIVE AN OFFICIAL NOTICE FOR THE RECALL IN THE MAIL. ON APRIL 3, 2016 I WAS INVOLVED IN A HEAD ON COLLISION WHICH ENDED WITH ME IN THE HOSPITAL WITH SEVERE TRAUMA TO MY SPINE AND MY CAR TOTALED. IN THIS ACCIDENT MY AIRBAGS FAILED TO DEPLOY EVEN THOUGH SEVERAL SENSORS WERE HIT IN THIS ACCIDENT. I'M VERY LUCKY THAT I AM STILL ACTUALLY ALIVE BUT I AM EXTREMELY DISTRAUGHT OVER THE FACT THAT I COULD HAVE AVOIDED INJURIES IF MY AIRBAGS HAD DEPLOYED. SOMEONE NEEDS TO MAKE THIS RIGHT. ATTACHED IS AN IMAGE OF WHAT MY CAR LOOKED LIKE FOLLOWING THE ACCIDENT.

WINDOW REGULATORS KEEP ON FAILING. I HAVE HAD TO REPLACE THE REGULATOR IN EACH WINDOW AT LEAST ONCE, AND 2 OF THEM HAVE BEEN REPLACED MORE THAN ONCE. I AM ABOUT TO REPLACE MY 7TH REGULATOR. 3 MONTHS AGO THE REGULATOR FAILED ON MY DRIVER'S SIDE - BACK SEAT DOOR. IT GOT ITSELF HUNG IN THE DOOR PANEL AND COULDN'T OPEN THE DOOR, SO HAD TO TAKE IT TO THE GARAGE TO GET FIXED. THIS IS NOT THE FIRST COMPLAINT, NOR THE LAST SO SOMETHING SHOULD BE DONE TO RESOLVE THESE ISSUES. THE REGULATOR ITSELF STILL WORKED, BUT THE HOUSING THE CHAIN STAYS IN WOULD BREAK AND CAUSE THE CHAIN TO COME OUT THE DOOR PANEL, AND KNOCK THE WINDOW OFF ITS TRACK AND DAMAGE THE GLASS!

I JUST RECEIVED A CALL FROM JEEP THAT AN OUTSTANDING RECALL IS STILL ON MY VEHICLE AND LOOKING BACK SOME MONTHS AGO, I BROUGHT MY CAR INTO A DEALER TO HAVE ALL OF THE RECALLS FIXED AND THEY SAID THEY NEED TO ORDER A PART FOR ONE OF THE RECALLS. I NEVER RECEIVED A CALL BACK STATING THAT THE PART WAS READY TO BE INSTALLED. HAD IT NOT BEEN FOR THIS CURRENT CALL FROM JEEP I WOULD HAVE FORGOTTEN ALL ABOUT IT. I JUST DON'T HAVE TIME TO KEEP BRINGING THIS CAR IN AND WAITING FOR PARTS TO BE INSTALLED ON IT.

VEHICLE HAS APPROXIMATELY 69,500 MILES - WHILE IN MOTION ON A CITY STREET DURING THE EVENING, THE REAR PASSENGER WINDOW FELL INTO THE DOOR FRAME. RESEARCH INDICATES JEEP LIBERTY HAS DEFECTIVE WINDOW REGULATORS WHICH CAUSES SAME TO HAPPEN AND NO RECALL HAS BEEN ISSUED BY CHRYSLER.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE UPPER BALL JOINTS IN THE FRONT OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 12E047000 (SUSPENSION), BUT THE VIN WAS NOT INCLUDED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT HAD NOT EXPERIENCED A FAILURE UNTIL AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). A DAY AFTER THE REPAIR, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS DRIVEN TO THE CONTACT'S RESIDENCE AND PARKED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE SPEED SENSOR WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DIFFERENTIAL NEEDED TO BE REPLACED. AN INDEPENDENT MECHANIC TOOK PICTURES OF THE DIFFERENTIAL AND THE CONTACT TOOK THE PART BACK TO THE DEALER. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER TO DETERMINE A REPAIR SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE.

AFTER TAKING MY VEHICLE FOR RECALL ON MODULE ISSUE I START TO NOTICE PROBLEM WITH MY CAR EVERY TIME I STOP THE CAR SHUT DOWN OR BRAKE THE CAR STOP ENGINE LIGHT CAME UP TOOK IT BACK TO THE DEALERSHIP CROWLEY CHRYSLER IN BRISTOL CT I WAS CHARGE FOR DIAGNOSTIC INFORM THE CAR NEEDED SPEED SENSOR ON REAR DIFFERENTIAL IT WAS REPLACED AND ONE HOUR LATER THE CAR TURN OOF WHEN THE BRAKES WAS APPLIED I CALL SERVICE FOR THE ISSUE TO GET RESOLVED I EAS TOLD IF I BRING MY CAR IN I WOULD GET CHARGED AGAIN ALSO SERVICE SUPERVISOR DIDN'T WANT TO COMMUNICATE WITH ME ANOUT THE ISSUE I WAS ON THE HIGHWAY ALMOST CRASH WITH TWO KIDS IN MY VEHICLE

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE UPPER BALL JOINTS ON BOTH FRONT SIDES OF THE VEHICLE WERE DAMAGED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED PER NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.