2003 JEEP LIBERTY Complaints

2003 JEEP LIBERTY CONSUMER SEEKING REIMBURSEMENT FOR OUT OF POCKET EXPENSES FOR TRAILER HITCH REPLACEMENT. *CN THE CONSUMER WAS DENIED REIMBURSEMENT, BASED ON THE FACT THE PARTS WERE AFTER MARKET. *JB

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE LOWER AND UPPER CONTROL ARM AND LOWER BALL JOINT WERE REPLACED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFY THE FAILURE AND STATED THAT THE LOWER CONTROL/UPPER CONTROL ARMS AND LOWER BALL JOINT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 140,000. MAILED OUT 01/13/15*LJ UPDATED 2/9/15*CN THE CONSUMER STATED THE UPPER CONTROL ARMS AND BALL JOINTS FAILED FOR THE SECOND TIME. UPDATED 05/05/16.*JB

2 WEEKS AFTER HAVING RECALL WORK PERFORMED AT THE DEALER, I WAS DRIVING AT NIGHT AND ALL OF THE CAR LIGHTS TURNED OFF, THE CAR SEEMED LIKE IT WANTED TO STALL BUT IT DID NOT. THIS SAME OCCURRENCE HAS NOW HAPPEN 3 MORE TIMES. *JS

FOR THREE MONTHS I HAVE BEEN ON A WAIT LIST TO HAVE RECALL N46 / NHTSA 13V-252 PERFORMED ON MY 2003 JEEP LIBERTY. LOCAL SERVICE DEPARTMENT HAS WAIT LIST OF OVER 100 CLIENTS NEEDING THE RECALL UNITS, YET IS ONLY RECEIVING 6 OR LESS PER MONTH. WENT ON LINE TO PURCHASE AN ALTERNATIVE UNIT TO HAVE INSTALLED AND SUBMIT CLAIM. TO MY SURPRISE A SEARCH OF CBXTN461AA IDENTIFIED SEVERAL CHRYSLER DEALERSHIPS THAT WERE "SELLING" THE RECALL PARTS ON EBAY WHILE OTHERS DID NOT HAVE SUFFICIENT UNITS FOR THEIR CLIENTS. THIS IS AN UNCONSCIONABLE ACT OF GREED. THESE DEALERSHIPS SHOULD FACE SEVERE FINES FOR THERE DISREGARD TO THE SAFETY OF VEHICLE OWNERS NEEDING THESE RECALL PARTS. NHTSA NEEDS TO PUT FINANCIAL PUNISHMENT CLAUSES INTO RECALL AGREEMENTS TO ADDRESS THIS TYPE OF ACTION. EACH OF THE EBAY LISTINGS INDICATE THEY HAVE GREATER THAN 10 UNITS AVAILABLE FOR PURCHASE. CONTACT THESE AND ANY OTHERS AND HAVE THEM CEASE IMMEDIATELY AND REALLOCATE THEIR "FOR SALE" UNITS TO OTHER DEALERSHIPS WHO'S CLIENTS ARE WAITING ON SERVICE. THE THREE DEALERSHIPS ON EBAY THAT ARE SELLING CBXTN461AA ARE GARDEN CITY CHRYSLER HEMSTEAD LONG ISLAND, BOB BOYD CJD LANCASTER OHIO, AND ELMWOOD DODGE EAST PROVIDENCE RHODE ISLAND. CHRYSLER DIRECTORS ALSO NEED TO STEP UP AND SET AN EXAMPLE OF THESE DEALERSHIPS AND THEIR DEPLORABLE ACT OF DISREGARD FOR CLIENT SAFETY. *TR

WHEN THIS VEHICLE WAS PURCHASED MY HUSBAND AND I TOOK IT TO OUR LOCAL MAGUIRE CHRYSLER OF 502 N FRANKLIN ST.WATKINS GLEN NY 14891 DEALER , @ THAT TIME WE HAD RESEARCHED AND HEARD THAT OUR MAKE AND MODEL JEEP LIBERTY HAD A RECALL ON FRT BALL JOINTS, BUT WE WERE ASSURED BY OUR DEALER THAT OUR MAKE AND MODEL WAS NOT INCLUDED. HOWEVER ON 10/21/2014 MY SON DRIVING HOME FROM COLLEGE HAD EXPERIENCED THE TIRE JUST BREAKING OFF. AFTER BEING TOWED TO THE DEALER IT WAS STATED THAT BOTH FRONT UPPER CONTROL ARMS AND BOTH LOWER BALL JOINTS NEEDED REPLACING.AS WELL AS REPLACING FRONT BRAKE HOSES THAT WERE DAMAGED FROM THE INCIDENT.ON NOVEMBER 13,2014 I RECEIVED A LETTER FROM DAIMLER CHRYSLER STATING SAFETY RECALL F23-LOWER BALL JOINTS.THIS WAS AFTER WE HAVE HAD PROBLEM FIXED AND PAID FOR.MY MAIN COMPLAINT IS BRINGING THE PROBLEM TO THE DEALERS ATTENTION, AND THEM SWEEPING IT UNDER THE CARPET , THEN THE INCIDENT HAPPENS ENDANGERING OUR CHILD, THANKFULLY ON THE FLAT NOT WHILE COMING DOWN THE STEEP HILL ON HIS ROUTINE TRIP.I FIND IT EXTREMELY HARD TO BELIEVE THAT THE DEALER DID NOT KNOW OF THE RECALL BEFORE THE CUSTOMER. I FEEL THEY COULD HAVE AND SHOULD HAVE RESEARCHED THIS RECALL ON TWO OCCASIONS, 1ST WHEN WE FIRST BROUGHT IT TO THERE ATTENTION AND SECOND WHEN THE ACCIDENT OCCURRED,THIS IS SHADY BUSINESS NOT THE SAFETY OF THEIR CUSTOMERS. *TR

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM GASOLINE). THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE UNABLE TO INSTALL THE HITCH DUE TO HIGH CORROSION LEVEL PRESENT ON THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 126,712. UPDATED 1/21/15*CN UPDATED 10/7/2015*JS

RE: IMPORTANT SAFETY RECALL: N46/ NHTSA 13V-252 THE FUEL TANK ON MY VEHICLE HAS A CHANCE OF EXPERIENCING A FUEL LEAK DURING REAR END COLLISIONS. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN CAUSE AN UNDERBODY FIRE & DEATH!! {CHRYSLERS WORDS} THIS RECALL WAS INITIATED JULY 2013, HERE IT IS NOV 2014 & THE RECALL WAS JUST COMPLETED, BECAUSE WHEN THEY ISSUED THE RECALL, IT TOOK THEM A 18 MONTHS TO FINALLY GET THE PARTS, & THEY STILL DIDN'T HAVE THE PARTS, WE HAD TO GO BACK A 2ND TIME, BECAUSE WHEN THEY RAN OUT OF PARTS, THEY FORGOT TO LET US KNOW, YET THEY [MOTORWORLD OF WILKES BARRE], SENT US AN EMAIL TO BRING OUR JEEP IN. A COMPLETE WASTE OF TIME. THEY DID GIVE US 6 GAL OF GAS FOR A WASTED TRIP, COST OF CANCELLING MY GOLF OUTING, PRICELESS$$$. THE EXISTENCE OF A MINIMUM STANDARD DOES NOT REQUIRE N.H.T.S.A. TO IGNORE DEADLY PROBLEMS,' THE AGENCY SAID. IN ITS LETTER TO CHRYSLER, THE AGENCY CITED 32 REAR-IMPACT COLLISIONS THAT CAUSED FATAL FIRES RESULTING IN 44 DEATHS IN JEEP GRAND CHEROKEES, AND FIVE ACCIDENTS THAT RESULTED IN SEVEN DEATHS IN THE JEEP LIBERTY. CHRYSLER'S IDEA FOR THE LIMITED RECALL 'FIX' IS TO INSTALL TRAILER HITCHES ON CERTAIN MODEL YEAR 1992'98 GRAND CHEROKEES AND 2002'07 LIBERTY VEHICLES. ONE BIG PROBLEM: RESEARCH SHOWS THE TRAILER HITCH IS ESSENTIALLY USELESS IN HIGH-SPEED REAR-IMPACT CRASHES. AS FAR AS LOW-SPEED CRASHES ARE CONCERNED, EVEN CHRYSLER ADMITS THE HITCH WILL ONLY PROVIDE 'INCREMENTAL IMPROVEMENT IN THE CRASH ENERGY MANAGEMENT.' TO MAKE MATTERS WORSE, SOME OF THE JEEP VEHICLES THAT HAD ALREADY BEEN INVOLVED IN REAR-IMPACT FIRES ALREADY HAD A TRAILER HITCH INSTALLED. SOME GOOD IT DID THOSE OWNERS. THIS IS A CLASS ACTION LAWSUIT READY TO HAPPEN

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE JUMPER HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,583.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT CONTINUALLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE BRAIN MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.