2003 JEEP LIBERTY Complaints

I PURCHASED MY JEEP LIBERTY IN 2003. ABOUT 2 YEARS AFTER PURCHASE, THE FIRST WINDOW REGULATOR WENT OUT. UNFORTUNATELY, THERE WERE ONLY WARRANTY'S TO COVER THE REPAIR FOR 2006-2007 MODELS, REQUIRING ME TO PAY FOR THE REPAIR. THE REGULATOR WENT OUT 2 MORE TIMES OVER THE NEXT 3 YEARS - WITH OUT OF POCKET COSTS EACH TIME TO REPAIR. THE 4TH TIME THE REGULATOR WENT OUT, I CONTACTED JEEP, EXPLAINED THE SITUATION AND THEY WERE HAPPY TO OBLIGE. JEEP HAD TO PAY FOR REGULATOR ONE MORE TIME, AS ANOTHER WENT OUT JUST A FEW MONTHS LATER. THIS TOTALS 5 INCIDENTS (3 OUT OF POCKET; 2 PAID BY JEEP). I AM NOW ON THE 6TH TIME THE REGULATOR HAS GONE OUT. I CONTACTED JEEP, BUT THEY HAVE CHOSEN NOT TO PAY FOR THIS REPAIR AND SAYS IT IS NOT THEIR ISSUE. I HIGHLY DISAGREE, AS THIS IS AN ISSUE THAT SHOULD HAVE BEEN RECALLED YEARS AGO. NOT ONLY DOES THIS CREATE A SAFETY ISSUE WITH A WINDOW THAT DOES NOT STAY UP, BUT WE ARE NOW APPROACHING COLD, WINTER WEATHER. IT IS MY REQUEST THAT ALL JEEP WINDOW REGULATORS GET THE SAME TREATMENT AND FIXED REGARDLESS OF AGE OF VEHICLE, MAKE, MODEL AND/OR MILEAGE. *TR

THIS IS MY SECOND COMPLAINT REGARDING THE RECALL ON MY JEEP LIBERTY 2003. THE AIRBAG LIGHT STARTED COMING ON WHILE I WAS DRIVING. IT WOULD LATER GO OFF. SOMETIMES IT COMES ON WHILE DRIVING AT A STEADY SPEED. OTHER TIMES IT COMES ON WHILE THE VEHICLE IS STOPPED AT A LIGHT. BRAKING DOES NOT SEEM TO HAVE AN IMPACT ON IT. I FIRST REPORTED THIS TO THE DEALER IN NOVEMBER 2012. THEY SAID NOT TO WORRY. I RECEIVED THE FIRST RECALL NOTICE IN MARCH 2013 AND A SECOND ONE ARRIVED THE FIRST WEEK OF OCTOBER 2013. TO DATE I HAVE MADE MULTIPLE PHONE CALLS TO THE LOCAL JEEP DEALER SERVICE DEPARTMENT AS WELL AS 3 VISITS. AT ONE VISIT THEY FINALLY ACTUALLY LOOKED AT THE CAR AND CONFIRMED IT NEEDS TO BE FIXED. TODAY I SPOKE WITH THE CHRYSLER RECALL GROUP ASSISTANCE 800 NUMBER. FIRST THEY AGREED TO HELP ME GET THE DEALER TO HONOR THE RECALL. HOWEVER, BY THE END OF THE CALL I WAS TOLD THAT CHRYSLER STILL DOES NOT HAVE THE PART NEEDED TO FIX MY VEHICLE. I WAS ALSO TOLD THAT CHRYSLER DOES NOT SEE THIS AS A HIGH RISK. NOW I AM CERTAIN THAT THERE ARE HIGHER RISKS OUT THERE AND I UNDERSTAND THAT CORPORATIONS "PLAY THE NUMBERS" WHEN THEY DECIDE WHAT TO DO. BUT IN THE LONG RUN, IF MY AIR BAG DEPLOYS UNEXPECTEDLY WHILE I AM DRIVING ON THE EXPRESSWAY AT 75 MPH I, MY PASSENGERS, AND SURROUNDING MOTORISTS ARE THE ONES WHO WILL PAY THE PRICE OF THIS DECISION. KEEP IN MIND THAT IT HAS ALREADY BEEN CONFIRMED BY THE LOCAL CHRYSLER SERVICE DEPARTMENT THAT MY AIR BAG IS DEFECTIVE. IT COULD DEPLOY WITHOUT WARNING AT ANY TIME THAT I AM DRIVING. IT IS NOT RELATED TO BRAKING, SPEED, DISTANCE TRAVELED, OR ANYTHING THAT I CAN PINPOINT. *TR

THERE IS GROWING RUST ON THE BACK OF THE VEHICLE, ON THE ROOF PANEL, JUST ABOVE THE TAILGATE WINDOW, ON THE DRIVER SIDE. IT STARTED UNDER THE GLASS, INSIDE A WELD POINT. EVERY BODY SHOP EXPERT I HAVE EVERY TAKEN IT TO SAYS THE SAME THING: THIS WAS A BAD WELD AND WATER WAS ALLOWED TO GET IN THERE AND UNDER THE PAINT. IT STARTED WITH A TINY BUMP YEARS AGO AND IS NOW THE SIZE OF MY HAND AND GROWING. MY CONCERN IS I HAVE SEEN THIS ON AT LEAST FOUR OTHER LIBERTY JEEPS. A POST ON JEEP'S FACEBOOK PAGE ALSO TURNED UP A FEW PEOPLE WITH THE SAME PROBLEM. *TR

I HAVE RECEIVED THREE NOTICES REGARDING RECALL ON THE ORC MODULE FOR JEEP LIBERTY 2002 AND 2003. EACH TIME NOTICE HAD BEEN RECEIVED I ATTEMPTED TO SCHEDULE SERVICE APPOINTMENT TO HAVE THIS ISSUE RECTIFIED. EACH TIME WAS TOLD THERE WAS A BACK LOG BECAUSE OF NUMBER OF RECALLS AND COULDN'T GIVE ME WHEN THIS PART COULD BE REPLACED. NEEDLESS TO SAY IM RECEIVING ANOTHER NOTICE STATING THE SERIOUSNESS OF THIS MATTER BUT NO INDICATION WHEN PART WILL BE AVAILABLE. I DRIVE EVERYDAY AND MY SAFETY IS AT RISK AS AND IT IS NOW OVER A YEAR WITH NO RESOLVE. *TR

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE EXHIBITED AN ABNORMAL BANGING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THE UPPER CONTROL ARM AND UPPER BALL JOINT SUFFERED FROM SEVERE CORROSION. THE MECHANIC ADVISED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER TO SEE IF THE VEHICLE COULD BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION). THE VEHICLE WAS TAKEN TO A DEALER AND THE DIAGNOSIS WAS CONFIRMED HOWEVER, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 31,329. ..UPDATED 12-05-13 *BF UPDATED 12/9/13

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND STATED THAT SHE WAS UNABLE TO HAVE THE VEHICLE SERVICED BECAUSE THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH THE FRONT DRIVERS SIDE WHEEL DETACHED FROM THE VEHICLE ONTO THE ROAD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO INFORMED THAT THE BALL JOINT SEPARATED. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 06V288000 (SUSPENSION); HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE THE PART WOULD BE AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 126,900.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE HEADLIGHTS WOULD BLINK ON AND OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 102,000. UPDATED 12/04/13*LJ

I RECEIVED A SAFETY RECALL FOR M35/NHTSA 12V-527 (AIRBAG SYSTEM RECALL) THE WEEK OF SEPT 23,2013. I CONTACTED FIRKINS CHRYSLER/JEEP MOTORS, BRADENTON, FLORIDA TO ASK FOR A SCHEDULED APPOINTMENT. THEY DID NOT HAVE THE PART AND I WAS TOLD TO WAIT UNTIL I RECEIVED A SECOND LETTER FROM CHRYSLER GROUP LLC LATER ON. THEY DID NOT OFFER TO ORDER THE PARTS NOR DID THEY GIVE ME ANY SATISFACTION. I IMMEDIATELY CONTACTED SUNSET DODGE CHRYSLER JEEP MOTORS IN SARASOTA, FLORIDA FOR ASSISTANCE WITH THIS AIRBAG MATTER. I WAS GREETING PLEASANTLY AND ASKED WHEN I WANTED TO SCHEDULE AN APPOINTMENT. I TOOK MY JEEP IN FOR REPAIR ON FRIDAY SEPT 27, 2013 AND THE SERVICE WAS COMPLETED IN ONE HOUR. I WAS VERY SATISFIED AND PLEASED WITH THE COURTEOUS SERVICE. I DOUBT THAT I WILL CALL FIRKINS MOTORS IF I EVER NEED SERVICE ON MY JEEP. *TR

I BOUGHT A USED 2003 JEEP LIBERTY SPORT AND AFTER 1 MONTH I HAD IT AT THE SHOP WHERE MY MECHANIC DISCOVERED THE PROBLEM AS A SAFETY RECALL FROM THE FACTORY, I WAS THEN REFERRED TO THE LOCAL DODGE /JEEP DEALERSHIP WHERE MY CAR WAS STATED AS "UNSAFE" TO DRIVE. I DROPPED THE CAR OFF THINKING I WOULD HAVE IT BACK WITHIN 2 DAYS MAXIMUM, AFTER ALMOST 1 WEEK I CALLED AND REQUESTED A RENTAL OR LOANER VEHICLE AND WAS INFORMED BY THE SERVICE TECHNICIANS THAT THEY DO NOT OFFER SUCH SERVICE, AS WELL AS THEY HAVE NO IDEA WHEN THEY WILL GET THE PARTS TO FIX MY VEHICLE SO THEY HAVE MY CAR AND I HAVE NOTHING TO DRIVE. I THEN CONTACTED CHRYSLER LLC MYSELF AND REQUESTED THEY PROVIDE A RENTAL SINCE MINE WAS IN FOR SAFETY RECALLS. THEY AT FIRST REFUSED STATING THAT IT IS BECAUSE I AM THE 3RD OWNER OF THE VEHICLE, ONCE I ARGUE THE FACT THAT IT SHOULDN'T MATTER SINCE IT IS A SAFETY ISSUE NOT SOMETHING I DID, THEY SHOULD STILL BE RESPONSIBLE THEY FINALLY DECIDE TO SUPPLY A RENTAL BY END OF THE DAY (9/25/13). I WENT UP TO ENTERPRISE TO WAIT FOR A CAR AND WHILE I WAS THERE WAITING I GET INFORMED THAT CHRYSLER HAS CHANGED THEIR MIND AND THIS TIME DUE TO THE VEHICLE NOT BEING UNDER WARRANTY, AGAIN SOMETHING THAT SHOULDN'T MATTER AS IT IS A SAFETY RECALL. SO AT THIS POINT I AM A SINGLE MOM WITH 4 CHILDREN AND I HAVE NO VEHICLE TO CARE FOR THEM AND NO TIME FRAME AS TO WHEN I WILL HAVE MINE BACK. IS THERE ANY WAY I CAN GET SOME ASSISTANCE WITH THIS? I FEEL THAT SINCE IT IS THEIR VEHICLE AND IT IS A FACTORY RECALL THEY SHOULD BE RESPONSIBLE FOR PROVIDING ALTERNATE TRANSPORTATION UNTIL THE WORK ON MINE IS COMPLETED. *TR