2013 JEEP WRANGLER Complaints

I RECEIVED A VEHICLE RECALL NOTIFICATION ABOUT 8 MONTHS AGO AND DESPITE MY CONSTANT COMMUNICATION WITH MY DEALER, ALL I HAVE RECEIVED FROM THEM ARE VAGUE EXCUSES AND THE DEFICIENCIES HAVE NOT BEEN CORRECTED YET. AS A FORMER MILITARY OFFICER, THESE TYPE OF POOR ATTENTION TO RECALLS IS UNACCEPTABLE. PLEASE ASIST AT YOUR EARLIEST CONVENIENCE.

PURCHASED VEHICLE USED IN MAY 2015. I'M THE SECOND OWNER. ON APPROXIMATELY AUG. 29, WHILE DRIVING AND MAKING A LEFT TURN FROM A STOP, I HEARD A BANGING NOISE. THE SAME BANGING NOISE HAPPENED ABOUT 1 WEEK LATER (SEP. 3), BUT THIS TIME WHEN TURNING RIGHT FROM A STOP. I DROVE THE VEHICLE HOME AND INSPECTED UNDER THE VEHICLE TO CHECK IT OUT. I DISCOVERED THAT THE UPPER CONTROL ARMS ON BOTH THE DRIVER REAR AND PASSENGER REAR SIDES WERE COMPLETELY BROKEN. VEHICLE IS STILL UNDER 3 YEAR 36/000 FACTORY WARRANTY AND I ALSO PURCHASED AN EXTENDED WARRANTY. THE DEALER PROVIDED A "RECALL REPORT" WHICH CAME BACK CLEAN. MY VEHICLE HAS BEEN PARKED SINCE SEP 3. I AM HAVING IT TOWED TO A CHRYSLER DEALERSHIP IN A COUPLE OF DAYS AFTER PARTS COME IN FOR REPAIR. THIS VEHICLE COULD HAVE COME TOTALLY APART HAD I BEEN DRIVING AT A HIGH RATE OF SPEED. IN ADDITION, THE REAR CV JOINT NEEDED TO BE REPLACED. UPDATED 10/07/15. *JB

TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE CAR AND STEERING WHEEL STARTS TO SHAKE VIOLENTLY AT ANY SPEED WHEN ROAD BUMPS OR IRREGULARITIES ARE ENCOUNTERED. THIS ISSUE HAS RESULTED IN LOSS OF CONTROL AND MAY CAUSE INJURY OR DEATH. THIS HAS BEEN NAMED THE "DEATH WOBBLE" BY OTHER JEEP OWNERS. IT HAS HAPPENED TWICE AFTER DEALER HAS REPLACED THE STEERING DAMPER. I FEEL THE CAR WILL RETURN TO THIS STATE AFTER THE SECOND FIX AND I AM NOT SATISFIED WITH THE FIX.

DRIVER SEAT ADJUSTMENT FEATURE IS FAILING. PRIMARY DRIVER REQUIRES SEAT TO BE SET AT HIGHEST POSSIBLE HEIGHT (VERTICAL) ELEVATION POSITION. DRIVER HAS HAD TO REPEATEDLY USE MANUAL ADJUSTMENT FEATURE TO RAISE SEAT TO REQUIRED HEIGHT MAJORITY OF THE TIME THAT THE VEHICLE IS DRIVEN. THE FREQUENCY THAT THE ADJUSTMENT MUST BE MADE BEFORE DRIVING IS INCREASING. ALTHOUGH THE SEAT HAS NOT YET DROPPED WHILE THE VEHICLE HAS BEEN IN MOTION, THE CONCERN IS THAT IT WILL START TO OCCUR IN THE FUTURE. WHEN THE SEAT DROPS, THE PRIMARY DRIVER HAS ISSUES WITH THE VISIBILITY AND REACHING THE BOTH THE BRAKE PEDAL AND THE ACCELERATOR PEDAL. (NOTE: WHEN THE DRIVER SEAT IS ADJUSTED TO A HIGHER POSITION, IT ALSO MOVES FORWARD...CLOSER TO THE STEERING COLUMN AND BRAKE/GAS PEDALS). IN ADDITION, WHEN THE SEAT DROPS TO ITS DEFAULT POSITION, THE PRIMARY DRIVER'S FACE IS ALSO PUT AT RISK IF THE AIRBAG IS DEPLOYED. THIS COULD RESULT IN A POTENTIALLY SERIOUS INJURY TO THE PRIMARY DRIVER IF THE AIRBAG DEPLOYED WITH THE SEAT IN THE DEFAULT POSITION. THE POTENTIAL FAILURE OF THE SEAT ADJUSTMENT FEATURE IN THIS VEHICLE APPEARS TO CONSTITUTE A MAJOR SAFETY HAZARD THAT MAY RESULT IN A SIGNIFICANT INJURY OR DEATH (IF FAILURE WERE TO OCCUR WHILE THE VEHICLE WAS BEING OPERATED BY THE PRIMARY DRIVER).

THUS FAR IN TWO YEARS OF SERVICE MY VEHICLE HAS HAD FOUR WINDSHIELDS REPLACED DUE TO CRACKS. CRACKS WERE FROM STONES THROWN FROM OTHER VEHICLES WHILE JEEP WAS BEING DRIVEN ON HIGHWAY. I HAVE DONE SOME RESEARCH AND THERE ARE MANY, MANY OTHER JEEP OWNERS HAVING THE SAME PROBLEMS. AN INSTALLER FROM SAFELIGHT AUTO GLASS TOLD ME THE WINDSHIELDS ARE BEING MADE MUCH LIGHTER TO HELP REDUCE THE WEIGHT OF THE VEHICLE. THERE ARE SO MANY WINDSHIELDS BREAKING THE LAST I HEARD THERE WERE 4000 OEM ON BACK ORDER. THE ONLY CHOICE IS TO GET A NON OEM INSTALLED TO GET THE VEHICLE BACK ON THE ROAD. NEVER IN OVER 50 YEARS OF DRIVING HAVE I HAD FOUR WINDSHIELDS BROKEN FROM STONES. PROBLEM IS COSTING INSURANCE COMPANIES AND INDIVIDUAL'S A LOT OF MONEY.

MY ABS BRAKES COME ON AT LOW SPEEDS USUALLY WHEN I'M JUST STARTING OUT DRIVING. THE ONLY WAY FOR ME TO CONTINUE DRIVING IS TO DISABLE THE SKID CONTROL. THE ABS LIGHTS WILL STAY ON AND THE ANTE SKID CONTROL LIGHT WILL STAY ON FOR A BRIEF AMOUNT OF TIME SOMETIMES IT WILL GO OFF AND SOMETIMES IT WILL JUST STAY ON. THE ONLY TIME THAT IT SEEMS TO NOT HAPPEN IS WHEN THE CAR IS ON A FLAT SURFACE AND I JUST STARTED OUT AND ALL TIRES ARE STRAIGHT. I TESTED A THEORY THAT I COULD PUT IT IN 4 WHEEL DRIVE AND START DRIVING AND THE ANTI-LOCK BRAKES WOULDN'T COME ON AND THAT WORK FOR THE LONGEST TIME. THE MINUTE I DESCRIBED IT TO A FRIEND OF MINE AND TESTED IT OUT IT FAILED ANTI-LOCK BRAKES CAME ON WHEN I WAS IN 4 WHEEL DRIVE AT LOW SPEED.

MAY 20, 2015 CHRYSLER CUSTOMER ASSISTANCE P.O. BOX 21-8007 AUBURN HILLS, MI 48321-8007 ATTN: CUSTOMER COMPLAINTS RE: RECALL NOTICE #P61/NHTSA 14V-631 JEEP WRANGLER UNLIMITED VIN [XXX] CUSTOMER SERVICE GENTLEMEN: EVIDENTLY A SERVICE APPOINTMENT MEANS VERY LITTLE TO YOU. BACK IN DECEMBER LAST YEAR, YOU SENT ME TWO RECALL NOTICES CONCERNING THE HEATED MIRRORS ON JEEP WRANGLERS. AT THE TIME, I REMOVED THE FUSE FROM POSITION M35 TO DISABLE THIS FEATURE PER THE NOTICES, AND WAITED FOR THE LETTER ANNOUNCING THAT PARTS WERE AVAILABLE TO CORRECT THE CONDITION. THAT LETTER CAME SOMETIME IN MARCH AND I CALLED THE NUMBER TO SCHEDULE AN APPOINTMENT SOMETIME IN MID-APRIL AND WAS SCHEDULED FOR REPAIRS ON 5/20/15 AT 7:00AM. I SPECIFICALLY TOLD THE GIRL MAKING THE APPOINTMENT THAT I DID NOT HAVE A RIDE AND WOULD HAVE TO WAIT ON MY VEHICLE. SHE TOLD ME THAT WOULD NOT BE A PROBLEM IF I GOT THERE ON TIME AND THEY COULD MOVE IT THROUGH PRETTY QUICKLY. YESTERDAY (5/19/15) A RECORDED MESSAGE WAS LEFT ON MY VOICE MAIL REMINDING OF THE APPOINTMENT TODAY. SO FAR SO GOOD. THIS MORNING IS WHERE THE INCONVENIENCE OCCURRED. AFTER ARRIVING AT THE DEALER AT 7:00AM, I WAS INFORMED THAT THEY WERE RUNNING BEHIND AND STILL HAD 11 VEHICLES LEFT OVER FROM YESTERDAY. THEY SAID THEY COULD PROBABLY GET TO MINE LATE THIS AFTERNOON, OR POSSIBLY TOMORROW MORNING. SINCE THIS JEEP IS MY ONLY VEHICLE, THAT IS VIRTUALLY AN IMPOSSIBILITY FOR ME. I HAD ALREADY REARRANGED MY SCHEDULE TO BE THERE THIS MORNING. NOW I STILL HAVE THE SAME PROBLEM WITH NO RESOLUTION. NEEDLESS TO SAY, I VIEW THIS AS VERY POOR CUSTOMER SERVICE AT LEAST AT THE DEALER LEVEL AND I'M NOT HAPPY ABOUT IT. [XXX] CC: BENCHMARK CHRYSLER JEEP DODGE NHTSA