2021 JEEP WRANGLER Complaints

I went to start my Wrangler 4XE today and had a "Service Charging System" error. The gas part of the Jeep was running, so I proceeded to drive it. I noticed when I came to a stop, the car would not accelerate, then when it did it was violent and bucking. At a stop light it sounded like it was going to stall so I turned it off and then it would not turn back on at all. I finally got it to turn back on and drove it a little further, at one point I went to accelerate and had the pedal all the way to the floor and it would not advance. I brought it to Auto Zone and had a new 12V battery put in, but it did not fix the issue. After a quick search, it seems like this is a common problem with Jeep 4XE High Voltage Battery systems. Jeep has recalled the battery at least 3 times now and I've taken it for the first two recalls already. It was extremely distressing to try to accelerate and it not move, and could have seriously been a safety issue if I continued to drive the car. I was in another state, Jeep has no 24/7 service to call other than roadside assistance, so I had it towed to Brubaker Jeep in Lancaster PA, but I live in Virginia and had to rent a car to get home.

I took my car to the dealership to complete the 04b recall. When I got my car back from this recall: 1. The car says driving in electric mode but it uses gas. 2. The car while driving on the highway will hesitate for a split second.. very dangerous. 3. When going on a small hill(example: bridge on turnpike over griffon road) will all of a sudden hesitates and will not get any more power. 4. Multiple times when getting off the turnpike the car slowed to 20mph and would not go any faster for about 15 seconds.. all this while in electric mode.. even more dangerous... I took the jeep back to the dealership, they have had the car for 6 weeks and acknowledge the problems..but Stellantis keeps saying this is normal.. not normal, did not happen before the recall.

Since the 68C recall from Jeep, my vehicle has not been functioning properly. The 68C recall was issued because the high-voltage battery cells have a defect that causes them to short-circuit and catch fire. To avoid replacing hundreds of thousands of expensive batteries all at once, Jeep implemented a "fix" via a software flash. The new software "fix" heavily restricts how much power can be drawn from the high-voltage battery to keep it from getting warm. If you push the pedal enough to draw more than roughly 40–50% power—or if the battery temperature hits a strictly lowered threshold—the software abruptly chokes the electric motor and fires up the ICE engine to compensate. Because the electric motor just lost its punch, the computer frantically fires up the gasoline engine to make up the difference. Because there is an inherent delay while the gas engine starts up and matches the transmission speed, it engages with a sudden, frustrating lurch or surge. This is just one of the many problems i have found since jeeps "fix" has been implemented. Basically Jeep elected to reduce the capacity of the battery to avoid costly replacement of the real issue with the battery. This has resulted in a driving safety concern with the surging and hesitation. Also now I can no longer drive exclusively in the electric mode; electric mode is basically non-existent.

I am reporting a safety concern involving my vehicle’s steering system, front-end condition, and a recall I was not informed about. I brought the vehicle in for a routine tire rotation, at which time I was informed that the front camber was out of specification and that there was uneven wear on the front tires. An alignment was recommended. In addition, the vehicle is experiencing abnormal steering behavior. The steering wheel has a noticeable shake and does not feel normal during operation. This suggests a possible issue with the power steering system or related suspension components. The combination of uneven tire wear, improper camber, and a shaking steering system presents a significant safety risk. These issues may affect vehicle stability, steering control, and tire integrity, increasing the risk of loss of control while driving. I have also recently learned that there is an active recall affecting this vehicle, of which I was not previously notified. The fact that this recall was not communicated raises additional safety concerns, especially given the steering-related symptoms currently present. These conditions were identified during a recent service visit, and the underlying cause has not yet been resolved. I am concerned that this may represent a broader defect involving the steering or suspension system that could impact vehicle safety and that proper recall notification procedures may not have been followed.

1. The vehicle caught fire during normal operation. It is a 2021 Jeep Wrangler (VIN [XXX]) subject to FCA US Recall 21D / NHTSA Campaign 26V363000, which identifies the electric hydraulic power steering (EHPS) pump and its wiring as a fire source that can overheat and ignite. The exact failed component has not yet been confirmed by diagnostic, but the fire is consistent with the defect described in that recall. The vehicle is intact and available for inspection — it was towed to Waxahatchie Jeep, an authorized Stellantis dealer in Waxahachie, TX, on June 19, 2026 and remains in their custody under repair order [XXX]. 2. The vehicle caught fire while being driven on the highway between Waxahachie and Ennis, Texas, with two occupants returning from a Boy Scout trip, my husband, the driver, and our [XXX] son. The driver was forced to take evasive action, steering off the roadway into a service station to get the occupants clear and stop the fire from spreading further. This created a serious risk of burns, of a collision during the evasive maneuver, and of harm to the occupants and other motorists. 3. Has the problem been reproduced…? No. No diagnostic has been performed. The vehicle has been in the authorized dealer’s custody since June 19, 2026 ([XXX]), but the manufacturer has not completed an inspection or diagnostic. The underlying defect is the subject of an active recall (21D / 26V363000) affecting more than one million 2021–2025 Jeep Wrangler and Gladiator vehicles, for which the manufacturer has stated no remedy is yet available. 4. The vehicle was towed by AAA to Waxahatchie Jeep on June 19, 2026 and has remained there since. It has not yet been formally inspected or diagnosed by the manufacturer. 5. There were no warning lamps or messages prior to the fire. The first indication of a problem was smoke from the engine area at which point the driver immediately pulled off the road and saw a plume of smoke coming from the exhaust. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.

The 3.5-inch instrument panel cluster (IPC) in my Jeep has completely failed and gone blank. This is the exact safety defect described in NHTSA Campaign Number 24V652 (FCA Recall 30B). Because the screen is completely blank, I am entirely unable to see critical safety information while driving, including my speedometer, fuel gauge, and warning lights, which significantly increases the risk of a crash. Despite my vehicle experiencing the exact internal short circuit defect outlined in the official recall report, my vehicle is being excluded from free repairs because the manufacturer narrowed the scope based on the vehicle's "time in service." A local Jeep dealership has diagnosed the vehicle and confirmed the cluster needs to be replaced, but quoted me out-of-pocket costs to fix it. I believe the parameters for Recall 24V652 are dangerously narrow and need to be expanded to include my vehicle, as the defective component is actively failing and posing a hazard on the road.

Summary of Issue: The vehicle exhibited a repeatable dangerous steering oscillation after encountering road irregularities at speed. This occurred multiple times and is consistent with the known Wrangler “death wobble” condition for which a class action settlement exists on prior MY vehicles. Context: The wobble occurred several times during 2025, always on the highway. The violent oscillation (which seemed harmonic in nature) occurred when driving 65-70mph after running on a bumpy stretch of road (which basically describes most of Michigan right now). The only remedy was for the driver to immediately hit the warning lights, brake and slow down to around 20-25mph to reduce the oscillation, thereby regaining control. The Jeep service shop replaced all four shocks and the steering stabilizer, in addition to checking wheel alignment/balance etc. Additional Technical Context: I believe the Wrangler 4xe’s unique mass distribution may be contributing to the oscillation behavior, likely resulting in it acting differently to gas-powered Wranglers, The 4xe uses the same solid axle front suspension architecture as the gas powered Wrangler, but the hybrid model carries approximately 500–800 lbs of additional mass, much of it located low in the chassis and near the axle line. This added mass increases the effective unsprung and “near unsprung” inertia the suspension must control when the axle encounters a road disturbance. This higher inertia increases the energy transmitted into the track bar, tie rod ends, ball joints, and steering damper, reducing the system’s tolerance for even minor compliance, wear, or alignment deviation. It is my belief that the 4xe’s additional mass can amplify oscillation behavior after a bump, making the vehicle more susceptible to steering shimmy or ‘death wobble’ if any component is marginal.

Tires display severe weather checking in the tread and sidewalk. Tires have less than 10000 miles. It was not garage kept and was used in college, so was not driven much during the winter. Notified Nexen and they were very rude. I told them they were take offs and they responded that they were technically used. I said they were taken off a brand new Jeep and were stored inside. They were only off the vehicle for about a month. Seller said he has not seen the issue with these tires and stores them in accordance to manufacturers recommendation. I explained to Nexen, “who cares if you call them used, they are less than 2.5 years old and are coming apart. That should be concerning.” I saved 2 of them for evaluation. They do not care.

The contact owns a 2021 Jeep Wrangler. The contact stated that while driving the vehicle at an undisclosed speed, the vehicle would suddenly shut off with no warning. The contact also stated that the vehicle felt sluggish prior to the stalling condition. The vehicle was taken to a dealer where a new battery assembly was scheduled to be installed as part of NHTSA Campaign Number: 25V741000 (electrical system) however, the remedy battery was not installed, and no explanation was provided by the dealership. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 71,000.

The contact owned a 2021 Jeep Wrangler. The contact stated that the vehicle was designed with a right-hand steering wheel and was used as a mail carrier vehicle. The contact stated that after parking and dropping off mail, the contact returned to the vehicle and noticed that the vehicle was overheating, and the battery warning light was illuminated. Additionally, the contact noticed an abnormal popping sound and smoke coming from under the hood. The contact turned off and exited the vehicle. The contact called 911, and the Fire truck arrived 10 minutes later; however, the fire had already started under the hood. The contact stated that the vehicle burned significantly from the front-end to the front seats. Additionally, mail inside the vehicle were burned. The fire was extinguished by the fire department. There was no injury sustained. A fire report was filed, and additionally, a Police report was filed. The vehicle was deemed totaled by the insurance company. The vehicle was towed to Copart's. Upon conducting a VIN search on the NHTSA.gov website, the contact became aware that the VIN was included in NHTSA Campaign Number: 26V363000 (Steering). The dealer was notified of the failure and stated that the recall only applied to electric vehicles. The manufacturer was not contacted. The failure mileage was approximately 59,000.