2013 JEEP WRANGLER Complaints

AFTER NUMEROUS ATTEMPTS TO HAVE A RECALL REGARDING THE TRANSMISSION OIL COOLING TUBE REPAIRED I AM WRITING TO COMPLAIN REGARDING CHRYSLER CORPORATIONS EXTREMELY SLOW RESPONSE TO PROVIDE PARTS TO MY LOCAL DEALER. AFTER RECEIVING THE RECALL NOTICE, I CONTACTED MY LOCAL DEALER FOR THE REPAIR AT THE 3,500 MILE SERVICE. I WAS TOLD THAT THE PARTS WERE NOT AVAILABLE. DURING THE 7,000 MILE SERVICE VISIT I WAS TOLD THAT THE PARTS WERE BEING RATIONED BY CHRYSLER AND MY PARTS WOULD BE ORDERED. DURING THE REQUIRED ALIGNMENT VISIT AT 8,000 MILES, I WAS TOLD THAT THERE WERE 16 PEOPLE IN FRONT OF ME. I NEXT CONTACTED CHRYSLER TO COMPLAIN AND WAS TOLD THAT THEY WERE AWARE OF THE PROBLEM AND WERE TRYING TO RECTIFY THE SITUATION. I NEXT EMAILED MY DEALER TO EXPRESS MY FRUSTRATION AND WAS TOLD THAT MY EMAIL WOULD BE SHARED WITH THE DEALERSHIP HIERARCHY. TWO DAYS AGO I RECEIVED MY THIRD RECALL NOTICE AND EMAILED THE DEALERSHIP AGAIN TO SEE IF THE PART HAS ARRIVED WITH NO RESPONSE. *TR

TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAS NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT CONTACTED.

TL* THE CONTACT OWNS A 2013 JEEP WRANGLER SPORT. THE CONTACT STATED THAT SHE RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) AND WAS INFORMED BY THE DEALER THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 4,500.

RECEIVED ANOTHER RECALL NOTICE REGARDING THE TRANSMISSION OIL COOLER TUBE. HAD THE VEHICLE INSPECTED ON JAN 20, 2014. CALLED THE JEEP DEALERSHIP AND WAS TOLD AGAIN THAT THEY ARE RECEIVING ONE PART PER WEEK FOR THE RECALL. THE DEALERSHIP WAS WORKING ON VEHICLE #17 AND I WAS #42 IN THE WAITING LIST. AT ONE PART BEING ORDERED PER WEEK, IT WILL BE AT LEAST ANOTHER 25 WEEKS BEFORE I EXPECT TO HEAR THAT THE PART WILL BE AVAILABLE. *TR

THIS IS COMPLAINT RELATED TO SAFETY RECALL NOTICE N28/NHTSA 13V-234 (TRANSMISSION OIL COOLER TUBE). LAST YEAR I HAD RECEIVED A SAFETY RECALL NOTICE N28/NHTSA 13V-234 FROM CHRYSLER. AS INSTRUCTED IN RECALL NOTICE I SCHEDULED AN APPOINTMENT WITH DEALER- MAGNUSSENS DODGE CHRYSLER JEEP, LOCATED AT 1901 GRASS VALLEY HWY, AUBURN, CA 95603, PH (530)885-2900. ON 02/05/2014, I BROUGHT MY VEHICLE IN TO GET SAFETY RECALL REPAIRS DONE. MR. BRIAN EVANS #1028, WHO IS A SERVICE ADVISOR WITH MAGNUSSEN, STATED THEY DID NOT HAVE A REQUIRED PART. I FOUND THIS SITUATION RATHER STRANGE. TWO WEEKS BEFORE MY APPOINTMENT I WAS REASSURED THAT PART WOULD BE THERE. SINCE I WAS ALREADY THERE WITH MY VEHICLE I BROUGHT TO HIS ATTENTION UNRELATED TO SAFETY RECALL NOTICE MECHANICAL ISSUE (POSSIBLE SQUEAKING BELT NOISE). AFTER INSPECTION OF MY 2013 JEEP WITH 10K ON ODOMETER, THEY TOLD ME THAT IT NEEDS A NEW WATER PUMP? THEY REPLACED, FREE OF CHARGE, A WATER PUMP (INVOICE 189828). THEY HOLD MY JEEP IN THEIR SHOP FOR TWO DAYS. COMMUNICATIONS WITH SERVICE ADVISOR/DEPARTMENT WERE HORRIBLE. I HAVE TO SPEND SIGNIFICANT AMOUNT OF TIME JUST TO LOCATE AND CONTACT THEIR SERVICE MANAGER IN ORDER TO KNOW WHEN MY VEHICLE WILL BE READY FOR PICK UP. WHEN I FINALLY PICKED MY JEEP UP ON 02/07/2014 [XXX]. TOLD ME AGAIN THAT REQUIRED TRANSMISSION OIL COOLER TUBE WOULD BE THERE SOON. HE PROMISED THIS REPLACEMENT PART ??WILL BE RESERVED FOR MY VEHICLE?? AND HE WILL CONTACT ME AS SOON AS HE GETS IT??. HERE WE ARE IN THE BEGINNING OF MONTH MAY?. I AM STILL WAITING TO HEAR FROM MAGNUSSENS DODGE CHRYSLER JEEP. ALL MY ATTEMPTS TO CONTACT SAID SERVICE ADVISOR WENT NOWHERE. MOREOVER, THANKS TO MAGNUSSENS I AM DRIVING THIS UNSAFE JEEP EVERY DAY. AS OF TODAY NO PART REPLACEMENT MANDATED BY CHRYSLER RECALL WAS DONE. NOW WHAT? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) AND STATED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS CONTACTED AND THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE APRIL OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND STATED THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE DEALER ADVISED THE CONTACT THAT ONLY ONE REMEDY KIT WAS BEING SENT BY THE MANUFACTURER EVERY TEN DAYS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V234000 (POWERTRAIN, STEERING). THE CONTACT STATED THAT THE REPAIRS WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED THAT THE PARTS WERE NOT AVAILABLE. CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT CONTACTED.

TL-THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 13V234000(POWERTRAIN, STEERING). THE CONTACT STATED THAT REPAIRS WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED PARTS ARE NOT AVAILABLE. CONTACT HAD NOT EXPERIENCE A FAILURE. THE MANUFACTURER HAS NOT BEEN CONTACTED. RG