2020 JEEP WRANGLER Complaints

I PURCHASED THE VEHICLE LAST FRIDAY AND SHORTLY AFTER THAT I HAVE DISCOVERED A LOOSE STEERING WITH A 2 INCH DEAD SPOT WHEN TRAVELING OVER 40MPH. I FEEL UNSAFE DRIVING IT ON THE HIGHWAY ESPECIALLY ON UNEVEN PAVEMENT. DRIVING IN THE TUNNEL FEELS LIKE I AM FIGHTING FOR MY LIFE. WE DID CONTACT THE DEALER HOWEVER, THEY DENIED THE PROBLEM STATING THE VEHICLE IS UP TO SPEC.

NEW 2020 JEEP WRANGLER WITH 300 MILES, WANTS TO "WANDER" INSTEAD OF GOING IN A STRAIGHT LINE WHILE MOVING. THERE IS ABOUT 1/2" OF PLAY (LEFT TO RIGHT FROM DEAD CENTER) THAT DOESN'T MOVE THE CAR IN EITHER DIRECTION. UNEVEN ROADS MAKES THE CAR WANDER EVEN WORSE. DEALER CHECKED ON 1/21/20 AND SAID NOTHING WAS FOUND WRONG (SEE ATTACHED JPG FILE.

WHILE DRIVING THE JEEP, IT IS ALMOST IMPOSSIBLE TO KEEP THE VEHICLE IN A STRAIGHT LINE. I HAVE TO CONSTANTLY ADJUST THE WHEEL TO KEEP MYSELF IN MY LANE, OTHERWISE I DRIFT FROM LEFT TO RIGHT. IT DOES NOT MATTER THE SPEED EITHER, IF I DON'T KEEP CORRECTING MYSELF, I JUST END UP IN THE LANE NEXT TO ME OR ALMOST CROSSING OVER THE LINES. BESIDES THE VEHICLE WANDERING ALL OVER THE ROAD, THE STEERING IS VERY LOOSE.

VEHICLE IS WANDERING ALL OVER THE LANE, STEERING FEELS "LOOSE" AND IT IS HARD TO KEEP THE VEHICLE STRAIGHT IN LANE. HAPPENS AT ALL SPEEDS BUT IT'S MORE NOTICEABLE AT HIGHWAY SPEEDS (50-70MPH). I HAD "NEAR MISS" WHEN DRIVING WEST ON I-10 BEFORE BAYTOWN WHERE ROAD WORKS ARE HAPPENING AND THE ROAD HAS BEEN BARRICADED ON BOTH SIDES MAKING THE ROAD TOO NARROW. SO WHEN DRIVING SIDE BY SIDE WITH AN 18WHEELER IT WAS ALMOST IMPOSSIBLE TO BE PRECISE AND KEEP THE VEHICLE STRAIGHT. I HAD TO BRAKE HARD TO LET THE 18WHEELER GO AND TRY TO AVOID ANOTHER ONE PASSING ME AND BEING IN THE SAME SITUATION. IF YOU HOLD THE STEERING WHEEL STRAIGHT, THE VEHICLE WON'T DO THE SAME, SO YOU HAVE TO GIVE CONSTANT INPUT TO AVOID GOING TO OTHER LANES. I'VE FOUND MASSIVE COMPLAINTS ON JEEP FORUMS AND YOUTUBE. SOME VIDEOS ARE ACTUALLY LEADING TO A SOLUTION BY REPLACING THE STEERING BOX, FLASHING THE POWER TRAIN CONTROL MODULE OR REPLACING THE TRAC BAR AS WELL, ETC. I'M ABOUT TO VISIT THE DEALERSHIP FOR SECOND TIME AFTER THE ISSUE WAS NOT RESOLVED ON FIRST VISIT. ONLY ALIGNMENT WAS DONE AND THEY SAID THE STEERING ISSUE WAS "NORMAL" AND THAT ALL NEW WRANGLERS WERE LIKE THAT. THANKS FOR YOUR TIME.

CAR PULLS TO THE SIDE, HAVE TO CONTINUOUSLY GIVE INPUTS TO THE STEERING WHEEL TO KEEP CAR CENTERED. IT IS A BRAND NEW CAR. BOUGHT 1/17/2020, AND TODAY'S DATE IS 1/20/2020

FROM THE DAY THE JEEP WAS DRIVEN OFF OF THE LOT WITH 20 MILES ON IT IT HAS EXPERIENCED WHAT CAN BE DESCRIBED AS LOOSE OR UNRESPONSIVE STEERING. THERE IS NO NOTICEABLE PLAY IN STEERING WHEN STATIONARY, HOWEVER WHEN IN MOTION THERE EXISTS ABOUT 1 OR 2 DEGREES OF DEAD OR UNRESPONSIVE RANGE IN THE STEERING. WHEN THE STEERING WHEEL IS MOVED LEFT OR RIGHT FOR 1 TO 2 DEG. THERE IS NO RESPONSE OR A DELAYED RESPONSE FROM THE WHEELS. AS MOST WRANGLERS' STEERING WILL WANDER TO SOME DEGREE, THIS CAN CAUSE DANGEROUS BODY ROLL, OVER-CORRECTION IN STEERING AND LOSS OF TRACTION IN SNOWY CONDITIONS, PARTICULARLY WHEN 4WD IS ENGAGED. THIS HAS CAUSED LOSS OF TRACTION, NEAR ACCIDENTS AND VEERING OFF OF ROADS IN MULTIPLE OCCASIONS. THIS WRANGLER HAS BEEN IN THE DEALERSHIP'S SHOP MULTIPLE TIMES WHERE THE SERVICE MANAGER AND MECHANICS AGREE THAT THIS ISSUE EXISTS, HOWEVER CLAIM TO NOT KNOW HOW TO FIX IT. INTERACTIONS WITH FCA (JEEP) HAVE PRODUCED NO RESULTS AS THEY CLAIM TO BE UNAWARE OF SUCH ISSUES.

HI - I PURCHASED A NEW JEEP ON 12/31, WHILE TOOK THE DELIVERY AND DRIVING BACK HOME, THE JEEP WANDERING ALL OVER THE LANE. THIS IS VERY UNUSUAL FOR A NEW JEEP. THE JEEP GOES LEFT AND RIGHT. ON A NARROW LANE, ITS A RISK TO DRIVE AS SUCH. THIS IS A HUGE SAFETY ISSUE - BECAUSE OF WANDERING COULD CAUSE ACCIDENT AND POTENTIAL CAUSE OF DEATH AS WELL. I URGE NHTSA TO UNDERSTAND THIS ISSUE AND HELP WITH THE JEEP MANUFACTURE / DEALER TO FIX AT THEIR OWN EXPENSE AT THE EARLIEST. ALSO I AM SURE OTHER CONSUMERS EXPERIENCING THE SAME ISSUE AND LIKE TO FILE THIS COMPLAINT AND HELP THE COMMUNITY

I HAVE A SERIOUS ISSUE WITH THE STEERING OF MY JEEP. IT FEELS AS IF I AM DRIVING ON AN AIR HOCKEY TABLE. I HAVE HAD THIS ISSUE RIGHT AFTER I PURCHASED THE VEHICLE IN OCTOBER. I TOOK IT IN TO THE DEAL IMMEDIATELY AFTER I COULD BARELY KEEP IT ON THE ROAD. THEY SAID THERE WAS AN OPEN RECALL ON JEEPS FOR THIS ISSUE. THEY SOLD ME A VEHICLE WITH AN OPEN RECALL. THEY REPLACED ONE LOWER LINK ON THE PASSENGER SIDE, NOTHING ELSE. THIS DID NOT CORRECT THE PROBLEM. BROUGHT IT TO ANOTHER DEALER. THEY GAVE ME THE STANDARD TROPE THAT IT COULD BE THE TIRES, AND THAT THERE WAS NOTHING WRONG. AS I HAVE SEEN ON A LOT OF JEEP FORUMS THIS SEEMS TO BE A COMMON PROBLEM. THIS IS A SERIOUS SAFETY ISSUE AND I WANT JEEP TO REPAIR THIS ISSUE. SOMEONE WILL BE KILLED BY NOT BEING ABLE TO KEEP THEIR VEHICLE ON THE ROAD OR EVEN IN THEIR LANE. WELL, I DON'T WANT IT TO BE ME OR ANYONE ELSE I COME IN CONTACT WITH. PLEASE HELP ME.

THE STEERING IS VERY LOOSE. YOU CAN TURN THE WHEEL SEVERAL INCHES BEFORE THE CAR REACTS. DIFFICULT TO KEEP THE CAR BETWEEN THE LINES. THE TIRE INFLATION HAS BEEN CHECKED.

BONDED INTRUSION BAR SEPARATED FROM DOOR SKIN. SEPARATION CAUSES RUBBING/CHAFFING/NOISE WHEN DOOR IS OPERATED AND WAS WHAT ALERTED ME TO THE PRESENCE OF THE ISSUE. TAKEN TO DEALERSHIP AND WAS TOLD THE DOOR MUST BE REPLACED IN ORDER TO FIX THE ISSUE. THIS EXACT SAME ISSUE HAPPENED IN MY 2018 JEEP WRANGLER RUBICON AND THEY REPLACED THE FRONT TWO DOORS ON MY JEEP. FCA HAS CLEARLY NOT CORRECTED THIS DESIGN ISSUE, AND I AM CONCERNED THAT IT LEADS TO A WEAKENED STRUCTURAL INTEGRITY/SAFETY FEATURE OF THE VEHICLE. I AM ALSO CONCERNED THAT BECAUSE THE FIX INCLUDES REPAINTING PART OF A BRAND NEW VEHICLE, MANY PEOPLE WILL NOT WANT TO HAVE THEIR VEHICLES REPAIRED. ALSO, DEPENDING ON PERSONALITY, IT MAY BE VERY EASY TO OVERLOOK THE NOISE THAT CALLED MY ATTENTION TO THE ISSUE IN THE FIRST PLACE. BONDING LIKE THIS IS USED EXTENSIVELY IN MODERN VEHICLES. IF THEY HAVE A PROBLEM WITH IT IN THIS LOCATION, DO THEY HAVE A PROBLEM WITH IT IN OTHER LOCATIONS OR VEHICLES THAT AREN'T BEING ADDRESSED. CLEARLY THERE IS EVIDENCE THAT THIS IS A CONTINUED ISSUE ACROSS MODEL YEARS, NOT AN ISOLATED INCIDENT.