2020 JEEP WRANGLER Complaints

TL* THE CONTACT OWNS A 2020 JEEP WRANGLER. WHEN THE CONTACT USED THE SEAT LEVER TO PLACE ITEMS IN THE BACK SEAT, THE LEVER FRACTURED AND HE WAS UNABLE TO ADJUST THE SEAT. WHEN THE CONTACT LATER ATTEMPTED TO USE THE LEVER ON THE DRIVER'S SIDE, THE SAME FAILURE OCCURRED. THE CONTACT SPOKE WITH SWOPE CHRYSLER DODGE JEEP RAM (1012 N DIXIE HWY, ELIZABETHTOWN, KY 42701) AND WAS INFORMED THAT THEY WERE AWARE OF THE POTENTIAL FAILURE; HOWEVER, THEY DID NOT HAVE THE PARTS TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 200.

THE STEERING ON THIS JEEP IS DANGEROUS. IT WILL NOT RETURN TO CENTER, WHICH AT LOW SPEEDS MEANS IT WILL TURN IN A CIRCLE AND YOU HAVE TO STEER BACK WHEN MAKING A TURN. AT HIGH SPEEDS IT MEANS CONSTANTLY OVERCORRECTING AND CORRECTING TO KEEP VEHICLE IN LANE. THIS IS TACKING BACK AND FORTH AT HIGH SPEEDS TO AVOID HITTING VEHICLES OR BARRIERS ON EITHER SIDE OF YOU. TERRIFYING. THERE IS ALSO A LARGE DEAD SPOT IN THE STEERING FROM ABOUT 11 TO 1 MAKING THIS EVEN TOUGHER. JEEP TOLD ME "THIS IS AS DESIGNED." EVEN THOUGH THEY COULD SEE THE PROBLEM, THE WEREN'T ALLOWED TO TRY ANY SOLUTIONS. THIS IS A SEVERE SAFETY ISSUE AND NEEDS TO BE CORRECTED/RECALLED BEFORE IT KILLS SOMEONE. THERE SHOULD BE NO VEHICLE THAT SHOULD BE "DESIGNED" NOT TO RETURN TO CENTER AND HAVE MINIMAL STEERING CONTROL AT HIGHWAY SPEEDS. A SECOND PROBLEM IS THAT IT TENDS TO REALLY WANDER WITH ANY OUTSIDE FORCE. A SLIGHT BREEZE WILL MEAN YOU ARE ALL OVER THE ROAD, AND WITHOUT BEING ABLE TO RETURN TO CENTER YOU ARE AGAIN GUESSING AT CENTER AND END UP TACKING BACK AND FORTH EVEN AT LOWER SPEEDS. THE DEALER ALSO NOTED THIS.

WHILE DRIVING AT SPEEDS BETWEEN 35 AND 65 MPH, THE VEHICLE WILL WANDER FROM LEFT TO RIGHT CAUSING THE DRIVER TO CONSTANTLY CORRECT THE VEHICLE TO STAY WITHIN THE LANE. THE VEHICLE WILL ALSO PULL TO THE LEFT OR RIGHT WHEN APPLYING THE BRAKES. ONCE I SWERVED HALF A LANES WIDTH UNDER HEAVY BRAKING. THE VEHICLE HAS 3100 MILES ON IT. AT ALL TIMES REGARDLESS OF THE ROAD CONDITION THIS BEHAVIOR EXIST AND THE INTERNET IS FULL OF COMPLAINTS. THIS IS A MAJOR SAFETY ISSUE, NOT A PERFORMANCE ISSUE. PLEASE WATCH THIS VIDEO AS HE DOES A GREAT JOB DESCRIBING THE ISSUES SURROUNDING THE SAFETY OF THIS PRODUCT. HTTPS://WWW.YOUTUBE.COM/WATCH?V=GZES1_CJ99S I BELIEVE IF SOMETHING DOES NOT HAPPEN IMMEDIATELY THERE WILL BE ACCIDENTS. I HAD TO FIGHT WITH JEEP TO GET A RENTAL FOR THREE DAYS. THIS IS NOT A TIRE PRESSURE ISSUE OR SIMPLE ALIGNMENT ISSUE AND THAT'S HOW THE DEALERS ARE TRYING TO FIX THIS ISSUE, WITH BAND-AIDS I ASK FOR YOU TO READ AND TAKE THIS MESSAGE VERY SERIOUS AS I AM CONCERNED FOR ANYONE WITH THIS VEHICLE AND THESE HANDLING PROBLEMS. IT IS A KNOW ISSUE AND JEEP CONTINUES TO PUT PEOPLE IN THESE CARS. THE JEEPS ARE STILL BEING SOLD WITHOUT A PROPER CONFIRMATION THAT THEY ARE SAFE. I KNOW, BECAUSE I HAVE ONE....

VEHICLE HAS TOO MUCH FREE PLAY OR WANDERING WHILE ON THE FREEWAY. NOT SAFE WITH MY FAMILY AS I HAVE TO CONSTANTLY CORRECT THE STEERING. NOT SAFE TO TAKE BOTH HANDS OFF THE STEERING WHEEL.

STEERING IS LOOSE WHICH MANIFESTS AS WANDERING WHILE DRIVING. CONSTANT CORRECTION IS NEEDED TO STAY IN A LANE. THIS IS FATIGUING AND COULD LEAD TO AN ACCIDENT.

WHILE DRIVING AT AROUND 40+ MPH ON THE HIGHWAY, THE VEHICLE WANDERS FROM SIDE TO SIDE, REQUIRING CONSTANT STEERING INPUT TO STAY WITHIN THE LANE. FAILING TO CORRECT THE STEERING (EVEN BRIEFLY) RESULTS IN THE VEHICLE UNINTENTIONALLY DEPARTING FROM THE LANE.

THE STEERING IS LOOSE AND HAS PLAY IN THE STEERING WHEEL. IT IS DIFFICULT TO KEEP THE JEEP GOING STRAIGHT BECAUSE YOU CONSTANTLY HAVE TO MAKE STEERING CORRECTIONS. THE 'DEAD ZONE' PLAY IN THE STEERING WHEEL HAPPENS WHILE STOPPED AND DRIVING.

WHILE DRIVING ON A HIGHWAY, AND ALSO ON LOCAL ROADS, A SERVICE SHIFTER ERROR MESSAGE COMES UP ON THE DASH DISPLAY. RIGHT AFTER THAT NUMEROUS ERROR LIGHTS COME ON INDICATING NUMEROUS FAILURES ALONG WITH A CHECK ENGINE LIGHT. IN ADDITION, THE STEERING LOCKS UP MAKING IT EXTREMELY DIFFICULT TO STEER THE VEHICLE. MAKES IT VERY DIFFICULT TO STEER THE VEHICLE WHEN THIS HAPPENS. AND, IT HAS HAPPENED SEVERAL TIMES. THERE ARE VIDEOS ONLINE THAT SHOW THIS FAILURE ON OTHER NEW JEEP WRANGLERS.

MY 2020 JEEP WRANGLER RUBICON UNLIMITED EXHIBITS THE LOOSE STEERING ISSUE AFFECTING THE 2018/19 AND 2020 JL MODELS. WHILE DRIVING THE VEHICLE AT ALL POSTED SPEEDS IT REQUIRES CONSTANT LEFT AND RIGHT STEERING WHEEL CORRECTIONS OR INPUT TO KEEP THE VEHICLE FROM WANDERING OUT OF THE LANE. FCA AND THEIR DEALERS HAVE STATED THAT AS OF NOV 18, 2019 THERE IS NO FIX AND THAT THEIR ENGINEERS ARE AWARE OF THE SITUATION. THIS LOOSE STEERING CAN ALSO BE SEEN IN THE PARKED STATIONARY POSITION BY SIMPLY TURNING THE STEERING WHEEL BETWEEN THE 11 O'CLOCK AND 1 O'CLOCK POSITIONS AND NOT SEEING THE FRONT WHEELS REACT OR MOVE AT ALL. I HAVE ONLY 455 TOTAL MILES ON THIS JEEP AND PER MY DEALERS INSTRUCTIONS I HAVE PARKED THE JEEP AS IT IS UNSAFE TO DRIVE. FCA/JEEP WILL DO NOTHING AND ALSO DECLINED TO BUYBACK THE VEHICLE SO WE HAVE RETAINED LEGAL COUNSEL.

THE STEERING IS VERY LOOSE AND DANGEROUS TO DRIVE AT SPEEDS OVER 50 MPH. THIS IS NOT A SAFE VEHICLE AND WILL RESULT IN INJURY OR DEATH TO THE DRIVER AND ITS OCCUPANTS.