2025 KENWORTH T380 Complaints

Accident Description: 2025 Kenworth T380 Model: 2025 Kenworth T380 VIN: [XXX] Date of Incident: [XXX] Location: Ontario, Canada On [XXX], while operating a 2025 Kenworth T380 on a straight section of highway in Ontario, Canada, the steering system suddenly became unresponsive while traveling at approximately 64 mph. I believe this failure is directly related to the USK tie rod ends, which are associated with two known open recalls concerning USK ball studs. At the time of the incident, no early warning indicators or mechanical symptoms were present to suggest imminent failure. Without warning, the vehicle veered sharply to the left, causing a complete loss of control. The truck subsequently rolled over multiple times, resulting in a serious multi-unit accident that blocked the highway. My drive truck, along with two additional trucks I was transporting, were all involved in the crash. I was entrapped inside the tractor cab and had to be extricated by emergency responders. I sustained significant injuries, including nerve damage and multiple cervical spine injuries, due to the violent nature of the rollover. After the incident, I observed indications that the vehicle may have been tampered with. I am uncertain about the current location of the vehicle or the whereabouts of critical front-end components. However, photographic evidence shows that the ball studs were removed post-accident. It is my belief that Paccar is not fully disclosing accurate information related to this incident and the condition of the steering components. This incident raises serious concerns regarding the vehicle’s safety and the handling of related recall information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Flowmark of Kansas city Missouri built my company a truck. When adding an upfit body (AKA septic tank skid unit) there was no motor carrier calculation done for the rear axle weight. Upon my arrival to pick up the truck I could see that the rear axle was overloaded. Addressed with flowmark and they admitted a calculation had not been done. They moved the unit forward to the correct position, during this time no care was taken when drilling the new mounting holes, in which case resulted in 21 holes too close together. This truck is not safe, nor does it meet the manufactures recommendations. I took the truck to a Kenworth dealer and they have provided the documentation that says this truck is not correct and needs the entire frame of the truck replaced. Flowmark wants to bring the truck back to KC from Ohio and weld the holes shut and paint them and send the truck back. This again is against Kenworth's recommendations.