KENWORTH Complaints

DRIVER DRIVING DOWN ROAD IN ILLIONOIS RIGHT FRONT DRIVE AXLE WHEEL END BRAKES STARTED SMOKING WHEN BRAKE NOT DEPRESSED, DRIVER STOPPED FOUND BOTH TIRES IN TACT AND FULLY INFLATED THEN TIRES STARTED ON FIRE WHILE PARKED AND COULD NOT BE EXTINGUISHED TOTAL LOSS OF TRUCK TRAILER AND LOAD, CALLED IN FIRE TEAM DETERMINED HALDEX BRAKE CHAMBER ON RIGHT REAR FAILED AND CAUSE THE LOSS OF AIR PRESSURE IN THE BRAKING SYSTEM BRAKE DRUMS SHOWED EXTREME HEAT DURING THE INSPECTION RESULTING IN THE FIRE, JOINT INSPECTION WITH HALDEX REVELED KNOWN ISSUES WITH THE BRAKE CHAMBER SPRING , BRAKE CHAMBER WAS DISARMED FOR INSPECTION AND WAS FOUND THE SPRING HAD BROKEN AND PUNCTURED THE DIAPHRAM CAUSING THE LOSS OF AIR PRESSURE AND UNCONTROLLABLE BRAKE APPLICATION WHILE DRIVING AT HYWAY SPEEDS, BROKEN PARKING SPRINGS IN THE HALDEX GOLD CHAMBER WITH NO KNOWN FIX

DRIVER DRIVING DOWN FLAT HYWAY AND BRAKES STARTED SMOKING TRUCK STARTED ON FIRE, FIRE DEPTMENT WAS ABLE TO GET THE FIRE UNDER CONTROL BEFORE TOTAL LOSS OF TRUCK AND TRAILER, 36,000 DAMAGE TO TRUCK PLUS THE DAMAGE TO TRAILER CALLED IN HALDEX TECH REP DURING INVESTIGATION FOUND LEFT REAR HALDEX BRAKE CHAMBER FAILED WHICH RESULTED IN A LOSS OF AIR PRESSURE AND CAUSING THE BRAKES TO DRAG AT HYWAY SPEEDS CAUSING THE WHEEL END FIRE, BRAKE CHAMBER WAS LATER REMOVED AND DISARMED AND INSPECTED AND FOUND SPRING HAD BROKEN PUNCTURING THE AIR DIAPHRAGM CAUSING THE FIRE AND LOSS KNOWN DEFECT WITH THIS GOLD SEAL HALDEX BRAKE SPRING

DRIVER DRIVING DOWN FLAT HYWAY NEAR EASTON PA RIGHT FRONT DRIVE AXLE BRAKES STARTED ON FIRE CAUSE THOUGHT TO BE HALDEX BRAKE CHAMBER SINCE HAVING SO MANY FAIL FAILURES OF THIS GOLD SEAL CHAMBER AND CAUSING FIRES, TOTAL LOSS OF BOTH TRUCK AND TRAILER, DRIVER CONFIRMED RIGHT FRONT HEEL END ON FIRE AND COULD NOT GET IT PUT OUT DUE TO ALL THE HEAT

DRIVER DRIVING DOWN FLAT ROAD NEAR YUBA CITY CA, BRAKES STARTED SMOKING HEAT BLEW TIRE AND STARTED TIRES ON FIRE COMPLETE LOSS OF TRUCK AND TRAILER DEEMED HALDEX GOLD SEAL BRAKE CAN FAILURE THOUGHT TO HAVE CAUSED FIRE AND LOSS

BUNK WIRING HARNESS IS SHORTING OUT CAUSING TRUCK TO NOT BE ABLE TO SHUT OFF WITH THE KEY....AND ALSO CAUSING PROBLEMS WITH THE DEF SYSTEM....SHOPS ARE TELLING US THAT THERE ARE TRUCKS BURNING DOWN FROM THIS FAULTY HARNESS...AND THERE HAS BEEN A RECALL FOR THIS BUT KENWORTH IS NOT FIXING THIS HARNESS AND EXPECTS THE OWNER TO FIX IT ....

WHEN THE ENGINE RUNS HOT, FROM HARD PULLS OVER A MOUNTAIN, THE POWER STEERING FLUID GETS SO HOT IT BOILS. I LOSE SOME POWER STEERING WHEN THAT HAPPENS.

HAVE SOMEONE REMOTELY HACKING INTO ECM BOARD TURNING OFF THINGS ON TRUCKS HAD FREIGHTLINER YEARS BACK THEY KEPT REMOTELY SHUTTING OFF OPT IDLE AN JAKE BRAKE HAD INTERNATIONAL IN 2014 THEY THREW ON TRAILER BRAKES TRYING TO WRECK TRUCK STRAIGHTENED OUT THEN THEY DID AGAIN IN SNOW STORM? ON I-80 IN IOWA *BF *TR

AFTER RESEARCHING MY PROBLEM WITH THIS TRUCK I WAS AMAZED TO DISCOVER THAT IT IS A COMMON PROBLEM WITH KENWORTH AND PETTERBULT TRUCK'S! THE FRAME RAILS, THE VERY FOUNDATIONS OF THESE TRUCK'S ARE DEFECTIVE RIGHT OUT OF THE FACTORY! A KENWORTH BODY MAN WORKING FOR KENWORTH TOLD ME THAT THEY DON'T PUT ENOUGH PAINT ON THE FRAME THAT IS ASSEMBLED AND THEN PAINTED AS ONE UNIT ! IN HIS OPINION ALL PARTS SHOULD BE PANITED AND THEN ASSEMBLED! I AGREE. I'VE GOT A TRUCK THAT NEEDS TWO NEW FRAME RAILS THAT WILL COST $14000.00 TO REPAIR TRUCK! THIS IS UNACCEPTABLE! AND I'M TOLD THAT THE TRUCK ISN'T SAFE FOR THE ROAD! THE RAILS ARE RUSTING OUT! WHAT IF NO ONE CAUGHT THIS! I'M TOLD THAT IF IT COMES APART THERE'S NO CONTROLLING THE TRUCK! KENWORTH TELLS ME THAT THEY ARE CHANGING FRAME RAILS ALL THE TIME. THIS IS EVIDENCE TO ME THAT THEY NEED TO BE MADE TO DO A FACTORY RECALL ON THERE TRUCK'S THAT APPARENTLY HAS SHOTTY WORKMANSHIP! THE SAFTY OF THE MOTTERING PUBLIC IS AT RISK! AND KENWORTH AND PETERBUILT SHOULD BE HELD ACCOUNTABLE, THANK YOU AND I HOPE TO HEAR FROM YOU, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2017 KENWORTH T680. WHILE DRIVING VARIOUS SPEEDS UPHILL, THE VEHICLE LOST POWER WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE ACCELERATOR PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD IN ORDER FOR THE VEHICLE TO ACCELERATE. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MANY DEALERS AND INDEPENDENT MECHANICS, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

THERE ARE NUMEROUS SERVICE BULLETINS ON QUANTUM'S WEBSITE, WWW.QTWW.COM , UNDER PRODUCTS AND SERVICE BULLETINS THAT SAY MANY DIFFERENT PARTS OF THEIR FUEL SYSTEMS WILL FAIL. IT ALSO STATES THAT THEIR BRACKET SYSTEM HOLDING THE TANKS IN PLACE WILL ALLOW THE HIGH PRESSURE TANKS TO MOVE LATERALLY THAT COULD CAUSE A RUPTURE IN THE FUEL LINES OR THE TANK ITSELF. I HAVE CONTACTED THEM TO HAVE THE PARTS REPLACED AND THEY ARE REFUSING TO CHANGE THEM OR TELL ME HOW I CAN MAKE MY SYSTEMS SAFE FOR MY EMPLOYEES TO OPERATE. I HAVE A HUGE CONCERN FOR THE SAFETY OF MY EMPLOYEES WHILE OPERATING THESE SYSTEMS UNTIL THE PARTS THAT WILL POSSIBLY FAIL HAVE BEEN REPLACED. IN ADDITION THEY ARE NOT FOLLOWING THE NFPA 52 GUIDELINES FOR THE LOCATION OF THE PRD VENTS WHICH IN THE EVENT OF A FIRE AND THE CURRENT LOCATION OF THE VENTS WOULD DISCHARGE FUEL DIRECTLY INTO THE FLAMES. THEY CURRENTLY ARE STILL NOT FOLLOWING THE GUIDELINES AS OF TODAY. AS I'M SURE YOU CAN UNDERSTAND MY CONCERNS AND WOULD LIKE TO HAVE THESE ISSUES RESOLVED FOR MYSELF AND ANYONE ELSE THAT HAS PURCHASED THESE FUEL SYSTEMS FROM THIS MANUFACTURER. I HAVE ATTACHED A FEW OF THE BULLETINS FROM THEIR WEBSITE THAT ARE ISSUES WITH MY SYSTEMS TO SHOW THAT THEY ARE AWARE OF THE ISSUES AND IF YOU LIKE I CAN SEND YOU THE EMAIL CONVERSATIONS BETWEEN MYSELF AND QUANTUM TO SHOW THAT THEY ARE NOT DOING ANYTHING TO RECTIFY OR FIX THE ISSUES. THANK YOU IN ADVANCE FOR ANYTHING YOU CAN DO TO ASSIST US IN RESOLVING THESE ISSUES AND MAKE OUR SYSTEMS SAFE FOR OUR EMPLOYEES TO OPERATE.