KEYSTONE Complaints

SECOND OF THREE CONSECUTIVE DAY TIRE BLOW OUTS WITH TRIANGLE TR 653 TIRES. TIRE SIZE 235/80R16. PURCHASED 6/3/2019. NO INJURIES. EXTENSIVE DAMAGE TO 5TH WHEEL CAMPER. OWNER CAN ATTEST TO CORRECT TIRE INFLATION AND CAMPER GVWR NOT EXCEEDED VERIFIED BY CAT CERTIFIED SCALE DONE ON SAME DAY OF TRAVEL. TRAVELING ON INTERSTATE I287 NOT EXCEEDING 70 MPH ON STRAIGHT LINE DRIVING.

FIRST OF THREE CONSECUTIVE DAY TIRE BLOW OUTS WITH TRIANGLE TR 653 TIRES. TIRE SIZE 235/80R16. PURCHASED 6/3/2019. NO INJURIES. EXTENSIVE DAMAGE TO 5TH WHEEL CAMPER. OWNER CAN ATTEST TO CORRECT TIRE INFLATION AND CAMPER GVWR NOT EXCEEDED VERIFIED BY CAT CERTIFIED SCALE DONE ON SAME DAY OF TRAVEL. TRAVELING ON INTERSTATE I287 NOT EXCEEDING 70 MPH ON STRAIGHT LINE DRIVING.

OUR BRAND NEW, $84,000, 2019 KEYSTONE RV MONTANA HIGH COUNTRY 373RD, THAT WE BOUGHT ON 05-30-2019, WAS NOT BUILT TO APPLICABLE CODES AND STANDARDS, NOR PROTECTED AGAINST FIRE AND VEHICLE DAMAGE, AND IS IN VIOLATION OF THE NHTSA AND DOT'S HIGHWAY SAFETY STANDARDS. IT IS A COMPLETE HAZARD! WE CONTACTED GANDER RV OF STATESVILLE, TOOK IT TO THEM ON 02-18-2020, AND WAS TOLD IT WOULD BE COMPLETE ON 02-28-2020. IT WAS THERE FROM 02-18-2020 UNTIL 05-06-2020 THE FIRST TIME, THEN 05-06-2020 UNTIL 05-22-2020 THE LAST, WHICH IS 95 DAYS. THEY ONLY FIXED 8 OF THE 33 PROBLEMS, THE MOST SERIOUS STILL NOT FIXED! WE TOOK THE RV HOME AND JUST AS I THOUGHT, MY TRUCK STARTED SHAKING AND VIBRATING TREMENDOUSLY, JUST LIKE BEFORE. I HAVE REPEATEDLY SAID THAT IT'S EITHER THE BRAKES OR THE HITCH, BUT MY TRUCK SHAKES TREMENDOUSLY, WITH OR WITHOUT THE BRAKES BEING APPLIED AND AT ANY SPEED! THE ENTRY DOOR IS LITERALLY FALLING APART. WE HAVE LEAKS ON ALL SLIDES, AS WELL AS THE SKYLIGHT, AND BOTH WINDOWS ON THE REAR SLIDES, WHEN IT RAINS. THE DRIVER'S SIDE REAR SLIDE IS ACTUALLY COMING APART FORM WHERE IT HAS BEEN LEAKING. WE ALSO FOUND ABOUT 10 OR SO SCREWS AND/OR STAPLES THAT WERE EITHER NOT INSTALLED CORRECTLY AND/OR ARE 'WORKING THEIR WAY UP', THAT HAVE ALMOST COMPLETELY BROKEN THROUGH THE RUBBER ROOF MEMBRANE. WE ALSO HAD A VERY SCARY MOMENT, DRIVING DOWN THE BUSY INTERSTATE, WHEN THE DRIVER'S SIDE METAL SKIRTING SUPPORT PIECE, WHICH WAS LOOSE AND WAS ONE OF THE 33 PROBLEMS, CUT THROUGH THE DRIVER'S SIDE REAR TIRE, WHICH CAUSED THE TIRE TO EXPLODE, BARELY ESCAPING A MAJOR AUTOMOBILE ACCIDENT. ON 01-03-2021, I NOTICED WATER COMING DOWN FROM UNDERNEATH THE UNDERBELLY AND, OF COURSE, IT'S STILL THE BLACK TANK LEAKING. I ALSO FOUND WATER LINES AND ELECTRICAL WIRES, THAT ARE RUNNING THROUGH, RUBBING UP AGAINST, THE METAL FLOOR JOIST. ONE OF THEM WAS THE MAIN WIRE THAT FEEDS POWER TO THE ENTIRE RV!*DT*DT*DT

I BOUGHT THIS KEYSTONE TRAILER NEW IN AUGUST OF 2020. THE TIRES ONLY HAD 400 MILES OF USE BEFORE THIS TRIP. I EQUIPPED MY TRAILER WITH TIRE MINDER SYSTEM TO MONITOR TIRE PRESSURE AND TEMPERATURE. THERE WAS NO WARNING OF TIRE FAILURE. THE TIRE JUST EXPLODED AND CAME APART. DAMAGING MY TRAILER.

TL* THE CONTACT OWNS A 2016 KEYSTONE BULLET. THE CONTACT STATED THAT THE FLOORBOARDS WERE ROTTING DUE TO WATER DAMAGE. THE CONTACT CALLED TERRYTOWN RV SUPERSTORE (7145 DIVISION AVE S, GRAND RAPIDS, MI 49548; (616) 455-5590) AND NOTIFIED THE DEALER OF THE FAILURE. THE RV HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE.

REFERENCE TO EXISTING RECALL 20V398000 OUR FURRION WING STYLE ANTENNA HAS SEPARATED IN THE SAME MANNER AS DESCRIBED IN THE ABOVE NOTED RECALL. AFTER ARRIVING HOME FROM A TRIP WE NOTICED THAT THE "WING" PART OF THE ANTENNA HAD SEPARATED FROM THE BASE AND PULLED OUT TWO COAX WIRES, DAMAGING BOTH. THIS SEPARATION OCCURRED DURING THE DRIVE HOME. MY WIFE HEARD A SOUND DURING THE DRIVE ON HIGHWAY 36, BUT WE DID NOT IDENTIF WHAT OCCURRED UNTIL OUR ARRIVAL HOME. KEYSTONE HAS BEEN ADVISED OF THE ISSUE.

COMPANY DEFECT TANDEM AXLES ARE NOT PARALLEL WITH ONE ANOTHER BY 1.5" THIS MAKES A BIG SAFETY ISSUE FOR MY FAMILY AND EVERY ONE ON THE ROADS! COMPANY REFUSES TO FIX THE ISSUE THEY SAID ITS WITHIN SPECS. THE CAMPER PULLS LEFT ALL THE TIME WHEN TOWING. THE FRONT TANDEM AXLE IS TURNING LEFT BY 1.5"

I WAS IN MY RV AT APPROXIMATELY 10AM IN THE MORNING, AT A CAMPGROUND. I NOTICED A SMELL OF ELECTRICAL BURNING IN THE LIVING AREA OF THE RV. IT WAS A COLD MORNING, AND HAD OUR ELECTRIC FIRE PLACE ON AT THE TIME. WE ALSO HAD OUR HEAT STRIP IN OUR ROOF TOP AIR CONDITIONER ON AS WELL. THE BURNING SMELL BECAME STRONGER AS THE MORNING WENT ON. I THEN BEGAN TO INVESTIGATE WHERE THE SMELL WAS COMING FROM. IT APPEARED TO BE COMING FROM OUR FIREPLACE, WE THEN REMOVED IT PLACING IT OUTSIDE. I PLUGGED THE UNIT IN OUTSIDE TO SEE IF THE SMELL WAS COMING FROM THE FIREPLACE. THERE WAS NO SMELL FROM THE FIREPLACE. I WENT BACK IN TO THE CAMPER, THE SMELL WAS STILL PRESENT. I INVESTIGATED FURTHER, AND THE SMELL APPEARED TO BE COMING FROM THE UNDER BELLY COMPARTMENT. AFTER CLEARING OUT THE UNDER BELLY STORAGE, THE RV MECHANIC CAME OVER AND SMELLED THE ELECTRICAL SMELL. HE ASKED ME TO PLUG IN EVERYTHING THAT WAS ON AT THE TIME, WHEN I FIRST SMELLED THE BURNING SMELL. THE FIREPLACE WAS BROUGHT BACK INTO THE RV, AND PLUGGED BACK IN TO THE OUTLET. THE RV MECHANIC WENT INTO THE UNDERBELLY AND WAS SEARCH FOR THE SOURCE OF THE SMELL. UPON DOING SO, HE HAD BUMPED THE MAIN POWER FEED WIRE COMING INTO THE CAMPER. THIS CAUSED THE LIGHTS ON THE FIREPLACE TO FLICKER OFF AND ON. I NOTIFIED THAT WHAT EVER HE HAD JUST DONE CAUSED THE LIGHTS TO FLICKER. HE DID THIS AGAIN CAUSING THE LIGHT TO DO THE SAME THING AGAIN. THIS APPEARED TO BE THE PROBLEM THE MECHANIC WAS CONVINCED. HE SHUT THE POWER OFF, AND PULLED THE PLUG OUT. UPON TAKING THE PLUG OUT, HE FOUND THAT THE SIDE OF THE PLUG COVER WAS STARTING TO BURN. THE MECHANIC, WENT TO LOOSEN THE SCREWS FOUR THE FOUR WIRES CONNECTING THE 220 VOLT 50AMP SERVICE, AND WAS ABLE TO PULLED THE WIRES OUT WITHOUT HAVING TO UNSCREW ALL THE SCREWS. HE STATED THAT NONE OF THE HOLD SCREWS FOR THE CONNECTIONS WERE NEVER TIGHTEN. PLEASE LOOK INTO THIS FIRE HAZARD THANKS.

TL* THE CONTACT OWNS A 2013 KEYSTONE RAPTOR 300 MP. THE CONTACT STATED THAT WHILE IN THE RV, AN ABNORMAL ODOR APPEARED. THE CONTACT OPENED THE FRONT COMPARTMENT AND NOTICED THE WIRES WERE BURNED. THE WIRES WERE LOCATED ON THE DRIVER SIDE THE FRONT UNDER STORAGE AREA. NO DEALER NOR MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 13V155000(EQUIPMENT) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.

WHILE RETURNING FROM A CAMPING TRIP WE HAD A RAINIER ST TIRE MADE BY TREDIT TIRE BLOW OUT ON THE RIGHT SIDE OF THE TRAILER CAUSING DAMAGE TO THE RIGHT SIDE AND UNDERNEATH OF THE TRAILER. NEITHER KEYSTONE NOR TREDIT TIRE WILL ADMIT FAULT.*DT CONSUMER STATED VEHICLES WERE TAKEN BY THE DEALER.*JB