KEYSTONE Complaints

TL* THE CONTACT OWNS A 2016 KEYSTONE OUTBACK. WHILE THE VEHICLE WAS UNDERGOING A MANDATORY INSPECTION, THE CONTACT WAS INFORMED THAT THERE WAS A DIP IN THE ROOF NEAR THE AIR CONDITIONING UNIT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED ORE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: [XXX]. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 1,694. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE A 2015 KEYSTONE COUGAR FIFTH WHEEL TRAILER AND HAD A FAILURE OF THE SPARE TIRE CARRIER THAT IS MOUNTED TO THE BUMPER OF A PULL OUT BIKE/STORAGE TRAY. THE SPARE TIRE CARRIER BROKE OFF AND THE TIRE COULD HAVE CAUSED TERRIBLE DANGER TO ANOTHER VEHICLE, BUT FORTUNATELY THAT DID NOT OCCUR. I GOT NO RESPONSE FROM KEYSTONE OR GUIDANCE ON HOW TO RESOLVE THE ISSUE. I SEE THAT THERE WAS A RECALL IN 2/25/10 FOR THE SAME ISSUE ON KEYSTONE FIFTH WHEELS. HOW DOES THIS KEEP HAPPENING. I AM UNSURE HOW TO MOUNT THE SPARE TIRE SAFELY NOW AND KEYSTONE WILL NOT HELP. I AM CONCERNED IF I BUY ANOTHER CARRIER AND PLACE IT BACK ON THE BUMPER THE SAME THING WILL EVENTUALLY HAPPEN AGAIN AND IT COULD KILL SOMEONE ON THE ROAD IF IT CAME OFF. THANKS FOR YOUR ATTENTION.

SHORTLY AFTER PICKING UP OUR NEW RV , WE NOTICED THE TWO CENTER SLIDEOUTS WOULD CREEP OUT WHILE TOWING RV ON HIGHWAY. WE HAVE NOTIFIED KEYSTONE OF THIS PROB AND HAVE HAD THE RV IN THE SHOP 2 TIMES AND WAS TOLD IT WAS A HYDRAULIC LEAK , AND STILL TO THIS DAY IT IS STILL THE SAME PROBLEM, SLIDEOUT ARE COMING OUT GOING DOWN HIGHWAY. I AM TAKING THE RV BACK IN AGAIN TO ANOTHER REPAIR SHOP. THIS IS A HIGHWAY HAZARD WHILE THE VEHICLE IS IN MOTION ON ANY ROAD OR HIGHWAY SLIDEOUT OUT COULD HIT ANYTHING IN ITS PATH. NOW AS WE TRAVEL WE HAVE TO STOP EVERY 40 MILES TO GET TO RV CONTROLS TO SLIDE THEM BACK IN. IT IS GETTING WORSE THEY ARE COMING OUT MORE OFTEN. WE HAVE ALL RECORDS OF THIS PROBLEM , WHEN WE REPORTED IT TO KEYSTONE, AT FIRST WE THOUGHT IT WAS A COMPUTER GLITCH. IS THERE ANY CORRESPONDENCE YOU CAN SEND TO KEYSTONE TO GET THIS PROBLEM RESOLVED BEFORE IT CAUSES AN ACCIDENT? *TR

BRACE, ARTICULATING STEPS - FRACTURE. THE ARTICULATING STEPS TO THE MAIN CABIN ARE UNSUPPORTED DUE TO A FRACTURE IN THE REARMOST WELD OF THE BRACE IN WHICH THE STEP ASSEMBLY RESTS ON IN THE FULLY ARTICULATED/OPEN STATE. ENTRY AND EGRESS BY AN OCCUPANT IS CHARACTERIZED BY A SUDDEN DROP DURING ENTRY/EXIT. LOADING THE BRACE CAUSES THE BRACE TO DISENGAGE FROM ITS MATING SURFACE DUE TO THE BROKEN WELD; THE STEP ASSEMBLY DROPS ON 1 SIDE CAUSING THE OCCUPANT TO BECOME UNSTABLE AND LOSE BALANCE. CONDITION IS WITNESSED ON A 5TH WHEEL TOY HAULER; STEPS ARE USED WHEN STATIONARY.

A SHACKLE ON THE LEAF SPRING FAILED WHILE IN MOTION. FAILURE WAS FOUND DURING ROUTINE PHYSICAL INSPECTION. FURTHER FAILURE OF THE THE ATTACHMENT POINTS COULD HAVE CAUSED THE LOSS OF ONE OR MORE AXLES.

DRIVERS SIDE REAR LEAF SPRING HANGER SHEARED OFF FROM FRAME WHILE UNDERWAY. I HAD A WELDER TELL ME THAT THE WELDS LOOKED LIKE THEY HAD "UNDERCUT" . WHILE THE UNIT WAS AT THE FACTORY REPAIR CENTER FOR OTHER FAILURES, I WAS TOLD THERE WERE NO ISSUES. THIS FAILURE TOOK PLACE WITHIN WEEKS OF THE FACTORY INSPECTION. AXLE SEPARATION FROM THE FRAME COULD HAVE HAPPENED IF THIS WASN'T CAUGHT QUICKLY. I HAD THE UNIT WEIGHED PREVIOUSLY AS WAS WELL UNDER GVWR.

WE HAVE TWO ISSUES WITH THE FIFTH WHEEL CAMPER IN QUESTION. WE ONLY FELT IT NECCESARY TO CONTACT THE NHTSA BECAUSE THE MANUFACTURER REFUSED TO REMEDY THE OBVIOUS PROBLEM WHEN WE WERE AT AN AUTHORIZED SERVICE CENTER AND ASKED THEM TO IN THE INTEREST OF OUR SAFETY AND THAT OF OTHER MOTORISTS. THE FIFTH WHEEL CAME WITH THE WRONG SIZE WHEEL AND TIRE WITH THREE BEING LARGER TIRES ON 16' RIMS AND ONE BEING A SMALLER TIRE ON A 15' RIM. IT CAUSED THE UNIT WHICH IS A 40' LONG FIFTH WHEEL. A NEW UNIT FROM THE DEALER. WHEN WE REALIZED WHAT WAS GOING ON WE STOPPED AT THE NEAREST AUTHORIZED SERVICE CENTER. KEYSTONE REFUSED TO DO ANYTHING ABOUT THE ISSUE AT THE TIME LEAVING US IN ANOTHER STATE ON THE SIDE OF THE ROAD NOT KNOWING WHAT TO DO. OUR DEALER TOLD US THIS IS COMMON.

THE TRAILER HAD A SEVERED BRAKE WIRE, THE RESULT OF AN INSTALLATION ISSUE. THE WIRE WAS TOO LOOSE AND WAS ALLOWED TO REST ON ROTATING COMPONENTS. THE OTHER THREE WHEELS ALSO HAD LOOSE WIRES THAT THE TECHNICIAN HAD TO SECURE, THOUGH THEY DIDN'T NEED TO BE MENDED. THE PROBLEM WAS FIRST NOTICED WHILE THE VEHICLE WAS IN MOTION ON A CITY STREET. THE BRAKE CONTROL BOX WAS READING SHORT CIRCUIT AND EVENTUALLY WENT TO AN OVERLOADED CONDITION AND STOPPED APPLYING THE BRAKES ALTOGETHER.

TIRE #1 BLEW OUT IN OKLAHOMA ON JUNE 14TH AND WAS LEFT BEHIND. AT THE TIME, I THOUGHT IT WAS A RANDOM FAILURE AND JUST MOVED ON. TIRE #2 BLEW OUT IN TENNESSEE ON JUNE 28TH. THE TIRE TECHNICIAN AT DISCOUNT SHOWED ME HOW TIRE #3 WAS SEPARATED AND READY TO FAIL. THE SPARE NEXT TO IT WAS FLAT ACROSS THE TREAD, BUT #3 WAS NOTICEABLY DOMED. AFTER IT WAS REPLACED HE PUSHED DOWN ON THE TREAD AND YOU COULD HEAR THE SOUND OF THE METAL PLIES IN THE TIRE MOVING AROUND. TBC BRANDS PASSED MY CLAIM ONTO UNICORN TIRE CORPORATION. THEY HAD THE TIRE INSPECTED AND AGREED IT SHOWED STEEL BELT SEPARATION. THEY OFFERED $375 FOR $2000 DAMAGE. IT IS SAD THESE TIRES ARE USED ON NEW KEYSTONE TRAILERS. TRAILER MODEL IS COUGAR, NOT AVAILABLE IN WEBSITE PULLDOWN BOX.

WHILE PULLING OUR FIFTH-WHEEL TRAILER, WE HAD A TREAD SEPARATION WITH ONE OF OUR POWER KING TOWMAX STR TIRES. THE RESULTING TIRE FAILURE, CAUSE BODY DAMAGE TO BOTH THE PLASTIC AND ALUMINUM SKIRTING ON THE RV. TRAVELING SPEED: 60 MPH. TIRE PRESSURE: 80 PSI. TREAD DEPTH: 6/32".