KEYSTONE Complaints

FROM THE TIME I LEFT THE DEALER LOT, I NEVER HAD BRAKES THAT WORKED PROPERLY. INCREASING THE OUTPUT FROM THE BRAKE CONTROLLER DIDN'T HELP. THE BRAKES WOULD OVER HEAT AND NEVER FELT THAT I HAD ENOUGH BRAKE TO STOP THE TRAILER/TRUCK. HAD THE BRAKES CHECKED BY SEVERAL RV DEALERS WHICH LED TO AN ADJUST ONLY. RECENT TRIP CAUSED "HOT" BRAKES/WHEELS AND BRAKE SMELL. WENT TO A FACILITY THAT SPECIALIZES IN RV REPAIR AND TOLD THEM TO TEAR THE SYSTEM APART AND FIX THE PROBLEM. THEY FOUND NOT ENOUGH VOLTAGE AT BRAKES. FURTHER INVESTIGATION FOUND EXCESSIVE LENGTH AND SMALL GAGE WIRE INSTALLED BY MANUFACTURER. NOT ENOUGH CURRENT GOING TO BRAKES. KEYSTONE INSTALLED 14 GAGE WIRE AND IT SHOULD HAVE BEEN 12 GAGE.

TL* THE CONTACT OWNS A 2014 KEYSTONE BULLET. THE CONTACT STATED THAT WATER ENTERED THE REAR PANEL OF THE TRAILER. UPON INSPECTION, THE CONTACT FOUND THAT THE ALUMINUM MOLDING HEATED AND CAUSED THE REAR PANEL TO WARP. AN INDEPENDENT MECHANIC WAS CONTACTED AND CONFIRMED THAT INADEQUATE MATERIAL WAS USED, WHICH CAUSED THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 1,500.

SLIDES OPEN WHILE MOVING TRAILER- PASSIVE. EMERGENCY WINDOW IN BEDROOM FLEW OFF TRAILER ON HIGHWAY- FAULTY LATCH AS NEVER OPENED AND LATCH WAS IN CLOSED POSITION

TL* THE CONTACT OWNS A 2017 KEYSTONE MONTANA EQUIPPED WITH TRAILER KING TIRES, TIRE LINE: XT RADIAL N/A, TIRE SIZE: ST235/80/R16 AND DOT NUMBER: ADD85HFST WITH A MAX LOAD RATING OF 3,080 LBS AT 80PSI. THE CONTACT STATED THAT THE GROSS RATING ON THE TIRES DID NOT MEET SPECIFICATIONS PER THE MANUFACTURER MANUAL. THE CONTACT STATED THAT EACH TIRE WAS OVERLOADED BY 230 LBS BASED ON THE MANUFACTURER FORMULA. THE CONTACT STATED THAT WHILE INSPECTING THE TIRES DISCOVERED THAT THE TIRE RATINGS WERE INCORRECT. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT DID NOT OFFER ANY FURTHER ASSISTANCE. VIN WAS NOT AVAILABLE. THE TRAILER AND TIRE FAILURE MILEAGES WERE NOT AVAILABLE.*DT*JB

TRAILER IS LESS THAN A YEAR OLD. CAME ORIGINAL WITH TRAILER KING TIRES. DATE CODE 1015. ON JULY 21ST, 2017. I CHECKED TIRE PSI BEFORE LEAVING OVERNIGHT STAY. ALL TIRES WERE BETWEEN 78-80PSI. AFTER 49-50 MILES INTO TRIP ON I 75 NORTH BOUND. THE RR TIRE BLEW OUT. ROAD SPEED AT WHICH TIRE WAS RUN WAS BETWEEN 64-66 MPH. WE WERE AT 65 MPH WHEN BLOW-OUT OCCURRED. NO DEBRIS IN ROADWAY. CHANGED TIRE & DROVE TO NEAREST SERVICE FOR REPLACEMENT TIRE. AT THIS SERVICE I NOTICED RUST IN BELT PACKAGE. LIKE THIS TIRE WAS ASSEMBLED WITH RUSTED BELTS. ON RETURN TRIP HOME JULY 24TH. STOPPING AFTER 2 HOUR DRIVE AT REST AREA SOUTH OF OCALA,FL. I DID A WALK AROUND INSPECTION & NOTICED THE LF TIRE BELT SEPARATING. TIRE PSI WAS 78. NO DAMAGE TO TIRE. RELEASED AIR FROM TIRE TO AVOID INJURY & DROVE TO NEAREST SERVICE. HAD REMAINING TRAILER KING TIRES REPLACED.

TL* THE CONTACT OWNS A 2017 KEYSTONE BULLET TRAVEL TRAILER. WHILE DRIVING AT SPEEDS ABOVE 60 MPH, THE TRAILER BECAME EXTREMELY UNSTABLE AND SWAYED AND ROCKED BACK AND FORTH. THE TRAILER WAS TAKEN TO THE DEALER (CAMPING WORLD OF NEW PORT RICHIE IN HOLIDAY, FLORIDA). THE HITCH AND TIRES WERE REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 1,000.

TIRE BLEW OUT CAUSING 1,850.00 DAMAGE NOT COUNTING NEW TIRE. NOVEMBER 2016 . NEXT TRIP JULY 6 2017 HAD BLOW OUT 7 MILES DOWN THE HWY SECOND TIRE BLEW OUT CAUSING EXTENSIVE DAMAGE . TIRES ARE TOW MAX235/80/16 . I HAD 5 NEW ONES PUT ON THE ONES THAT DIDN'T BUST ARE ALL KNOTTED UP LIKE THE BELTS ARE BROKE I SAVED THE TIRES .*DT*JB

AFTER ONLY 3000 MILES AND 5 YEARS OF AGE TWO OF THESE TIRES BLEW WITH SEPERATION FAILURES. 70 PSI AND NO DEBRIS ON THE ROAD. 65 MPH CRUISE FOR ABOUT AN HOUR. THE TIRES WERE NOT HOT. THE 2012 RAPTOR TRAILER SUSTAINED DAMAGE TO THE SIDING ABOVE THE WHEEL WELL.

CENTRAL A/C SYSTEM ALLOWS RAIN-WATER TO COME INTO THE COACH THRU THE EXTERIOR SHROUD HOUSING AND IT FLOWS/DRIPS INTO THE AIR RETURN IN THE CEILING (WHERE THERE IS ALSO ELECTRICAL/WIRING) AND THE RAIN WATER THEN RUNS TO THE AIR FILTER, SATURATES IT AND THEN DRIPS ONTO THE TOP OF THE KITCHEN CABINETS, DOWN THE WALL TO THE STOVE AND COUNTER IN THE KITCHEN. THIS MAY RESULT IN A SAFETY ISSUE SOON DUE TO THE ELECTRICAL WIRING AT THE ENTRY LOCATION (A RETRANGLE CUTOUT ON THE ROOF WHERE THE A/C MARRIES TO THE RUBBER ROOF. ALSO, THE EXPOSURE TO WATER WHERE I LIVE IN SW FLORIDA NOW MAY HAVE CAUSED "MOLD" TO BEGIN GROWING INSIDE MY WALL AND THE CEILING AND ROOF MATERIALS. UPON TAKING RV TO A CERTIFIED DEALER, THEY FOUND A 3" HOLD TORN AWAY UNDER THE A/C SYSTEM WITH A HOLE IN THE CENTER OF THE EXPOSED WOOD ROOF MATERIALS. AFTER THEY PATCHED THE HOLE THE COACH WAS FOUND TO STILL LEAK WATER INSIDE THE COACH DURING A RAIN STORM. 6 WEEKS LATER AT A DIFFERENT CERTIFIED DEALER, A WATER TEST WAS PERFORMED WITH THE TECH AND OWNER PRESENT WHERE AS THE COACH IS STILL LEAKING, NOW THRU THE EXTERIOR SHROUD ALLOWING THE WATER INTRUSION INTO THE COACH. AGAIN, THERE IS WIRING PRESENT AT THE PLACE OF ENTRY OF THE WATER. WATER & ELECTRICAL SYSTEMS ARE A HAZARD. COULD CAUSE A FIRE OR A ELECTRICAL SHORT TO HAPPEN AT ANY TIME THE COACH IS IN USE. THE COACH WAS INITIALLY PARKED IN A CAMPGROUND WHEN THE PROBLEM WAS DISCOVERED. THE WHOLE IN THE RUBBER ROOF WAS CAUSED BY A FACTORY WORKER OR PROCESS. THE "SHROUD" ISSUE SEEMS TO BE A DESIGN FLAW. I AM UNABLE TO SNAP A PICTURE OF THE SHROUD PROBLEM DUE TO TIGHT CONFINED AREA (1" SPACE IN THE AIR RETURNS ABOVE THE CABINETS). ATTACHED PHOTO OF THE HOLE IN RUBBER MATERIALS. HOWEVER THE RECTANGLE CUTOUT FOR THE A/C SHOWS THE WIRING THAT IS IN CLOSE RANGE OF THE WATER COMING INTO THE COACH THRU THIS CUTOUT.

TL* THE CONTACT OWNS A 2017 KEYSTONE MONTANA. THE CONTACT STATED THAT THE SIDE CURTAINS INSTALLED HAD SHARP, PROTRUDING STEEL PIECES COMING OUT OF THEM. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30.