KEYSTONE Complaints

TL* THE CONTACT OWNS A 2006 KEYSTONE COUGAR 314 EFS RV. THE CONTACT STATED THAT THE FRONT END COLLAPSED WHILE DRIVING 60 MPH. THE VEHICLE WAS TAKEN TO SOUTH COUNTRY RV REPAIR (541-863-3826) WHERE IT WAS DIAGNOSED THAT THE FRONT FRAME AND KINGPIN SEPARATED DUE TO POOR METAL AND WELDING. THE RV WAS REPAIRED AND THE FRAME AND KINGPIN WERE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2014 KEYSTONE BULLET 284RLS TRAVEL TRAILER 28FT. THE CONTACT STATED THAT THE VEHICLE'S LIGHT SWITCHES BECAME INOPERABLE. UPON EXPECTING THE CEILING LIGHTS, THE CONTACT NOTICED THAT THE LIGHT SWITCHES HAD MELTED AND BURNED. THE CONTACT ALSO STATED THAT THE SOCKETS WERE BURNED. THE CONTACT STATED THAT THE SWITCHES WERE MOUNTED TO THE EXTERIOR OF THE WOODEN CABINETS AND WAS CONCERNED OF GREATER HEAT DISSIPATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS UNAVAILABLE.

2016 KEYSTONE COUGAR RV. CONSUMER WRITES IN REGARDS TO THREADED ROD THAT CLAMPS DOWN THE PROPANE TANKS BECAME UNSCREWED FROM TRAILER TONGUE WITH GAS REGULATOR STILL ATTACHED. *SMD UPDATED 06/26/2017*JS UPDATED 08/09/17*LJ *CN

UPSTATE TRUCK & RV SOLD ME A USED CAMPER THAT HAS VERY BOLD,CRACKED ROTTED 4 TIRES, ALL ELECTRICAL ISSUES THROUGHOUT ENTIRE CAMPER AND HARNESS HITCH TOO MORE. THEY PROMISED ME IT WAS IN GREAT CONDITION & DELIVERED IT TOOK MY CHECK & LEFT. ALSO IT PASSED NYS INSPECTION THIS WAY? I AM CONCERNED BECAUSE THEY HAVE A USED VEHICLE LOT. HOWEVER I CAN'T ENJOY CAMPING UNTIL ALL THE REPAIRS ARE DONE.THIS HAS BEEN AN ONGOING SINCE DAY ONE & I AM BEING IGNORED BY THEM.I AM TAKING LEGAL ACTION AGAINST THEM UPSTATE TRUCK & RV 93US RT 20, SENECAFALLS NY 13148 JOHN OBRIEN & MICHAEL HUMPHREY OWNERS

WHEN STOPPING FOR FUEL WHILE PULLING THE RV ON APRIL 21 I NOTICED THE UNIT TILTING TOWARDS THE RIGHT SIDE. WHEN INSPECTED FURTHER I COULD SEE THERE THE FRAME HAD SPLIT NEAR THE SPRING MIDDLE MOUNTING AREA. THE SPRING BRACKET ON THE FRAME WAS BENT IN GIVING NO SUPPORT TO THE LEAF SPRINGS CAUSING THE UNIT TO SAG TO THE RIGHT SIDE. RV WAS TAKEN TO A REPAIR FACILITY WHERE IT IS CURRENTLY LOCATED AWAITING REPAIR.

THE BRAKE WIRING WAS INSTALLED FROM THE FACTORY IN SUCH A MANNER THAT RESULTED IN DAMAGED INSULATION, DISCONNECTED WIRES AND DAMAGED PARTS. THIS CREATED INTERMITTENT SHORTING, RESULTING IN LOSS OF ALL BRAKING ON THE TRAILER.

WINDOWS WERE MANUFACTURED IN MEXICO. WINDOWS DO NOT FIT AND IMPROPERLY INSTALLED.CLAIM WAS MADE AND AND DENIED WITHIN WARRANTY PERIOD. KEYSTONE AFTER WARRANTY WAS OUT CHANGED COMPLAINT TO ANOTHER CAUSE WITHOUT INSPECTION AND DENIED AGAIN AS OUT OF WARRANTY. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

THE SPARE TIRE HAS A COVER AND THE TRAILER HAS ALWAYS BEEN STORED IN A TEMPERATURE-CONTROLLED GARAGE. THE TIRE WAS INSTALLED ON THE TRAILER (IN THE RIGHT REAR POSITION) FOR THE FIRST TIME, PRESSURE CHECKED (65 PSI), AND DRIVEN 25-30 MILES ON I-25 AT 60-62 MPH BEFORE SUFFERING A CATASTROPHIC BLOW-OUT (ACCOMPANIED BY A VERY LARGE "BANG"). THE ENTIRE TREAD AREA PEELED OFF THE TIRE AND A LARGE HOLE REMAINED IN THE TREAD AREA OF THE CARCASS WITH JAGGED STEEL BELT CORDS PROTRUDING. WHILE GETTING THE TRAILER STOPPED, THE FLAILING TIRE (VISIBLE IN THE REARVIEW MIRROR) REPEATEDLY STRUCK THE SIDE OF THE TRAILER. THE WHEEL MOLDING ON THE SIDE OF THE TRAILER ABOVE THE WHEELS WAS TORN OFF AND DISINTEGRATED. THE ALUMINUM PANEL ABOVE THE WHEELS WAS BADLY DAMAGED AND COMPACTED INTO THE AREA BEHIND THE WHEEL AND IN FRONT OF THE ACCESS STEPS. THE STEPS AND MAIN ACCESS DOOR WERE ALSO DAMAGED. THE UNDERBODY AREA WAS DAMAGED IN THAT THE BELLY COVERING AND INSULATION WERE SHREDDED. THIS TIRE WAS A POWER KING TOWMAX STR SIZE ST225/75R15 IDENTIFIED BY DOT 83B4GPB1010.

CARBON 387: REAR ELECTRIC BED WITH INTEGRATED COUCH WAS REPLACED DUE TO DEFECTS IN OUTER SEATING MATERIAL. SAFETY RELEASE LATCHES (1 EACH SIDE OF BACK REST) THAT WERE PRESENT IN THE ORIGINAL DESIGN TO PREVENT UNINTENDED PINCH AND/OR INJURY FROM COUCH SEAT BACK ARTICULATION ARE COMMUNICATED BY DEALER TO BE DISCONTINUED BY THE MANUFACTURER. ARTICULATING SEAT BACK MOVES FROM A HORIZONTAL TO A VERTICAL POSITION ON LINKAGE BARS THAT ACT IN A "SCISSOR-LIKE" MOTION. WITHOUT DUAL RELEASE LATCHES (AS ARE INSTALLED ON REMAINING 7 SEAT BACKS) THE RISK OF INJURY TO FINGERS, UNINTENDED PINCH, IS GREATLY INCREASED.

CARBON 387: REAR ELECTRIC BED WITH INTEGRATED COUCH HAS MANUALLY ARTICULATING AND LOCKING SUPPORT LEGS ATTACHED. SUPPORT LEG LOCKS LOOSEN AND DO NOT STAY ENGAGED AFTER USE. UNEXPECTED FAILURE TO STAY IN THE STOWED POSITION CREATES A HIGH RISK FOR INJURY DURING LOADING AND UNLOADING OF THE GARAGE AREA.