KEYSTONE Complaints
View complaints related to KEYSTONE. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2016 KEYSTONE CARBON- SHELBY TWP., MI
CARBON 387: ARTICULATING ROOF ACCESS LADDER FASTENERS (MULTIPLE) LOOSEN AND BACK OUT OF THE SIDE WALL DURING ROAD MOTION/ USE. LADDER BRACKETS BEGIN TO SEPARATE FROM SIDE WALL CREATING AN UNSAFE CLIMBING CONDITION.
Source: NHTSA WEB SITE -
2016 KEYSTONE CARBON- SHELBY TWP., MI
ALUMINUM FRAMEWORK CONSTRUCTING THE MAIN LIVING AREA SLIDE-OUT PROTRUDES INTO THE TIRE AREA AND CONTACTS THE REAR TIRE DURING JOUNCE CONDITIONS. [PICTURE SHOWN IS FRAMEWORK PULLED AWAY FROM BODY SIDE - AS SHOWN BY MOLDING MISMATCH]
Source: NHTSA WEB SITE -
2015 KEYSTONE MONTANA HIGH COUNTRY- MAGNOLIA, TX
ATWOOD FURNACE MODEL AFMD35131A CONTROL CARD FAILURE DUE TO DESIGN ERROR THAT PLACES THE CONTROL CARD IN AN AREA WHERE CONDENSATION FROM THE MOTOR COLLECTS. CARD FAILURE CAN RESULT IN POTENTIAL LOSS OF CONTROL OF THE PROPANE SUPPLIED FURNACE AND OVERHEATING AND FIRE. ATWOOD HAS A RELOCATION KIT FOR THE CARD BUT IT HAS NOT BEEN ANNOUNCED AS A RECALL.
Source: NHTSA WEB SITE -
2014 KEYSTONE MOUNTAINEER- PITTSFIELD, MA
WHILE ON I 290 NORTH IN MA. OUR TIRE BLEW OUT AND HIT THE CURB AND DID DAMAGE TO BOTH SIDES OF FIFTH WHEEL . THEN UPON ARRIVAL AT DESTINATION, THE OTHER 3 TIRES HAD BUBBLES . A TOW TRUCK CAME AND PUT ON OUR SPARE.
Source: NHTSA WEB SITE -
2015 KEYSTONE RAPTOR- NEW PALESTINE, IN
TL* THE CONTACT OWNS A 2015 KEYSTONE RAPTOR. THE CONTACT STATED THAT TOP DRIVER SIDE STEP FRACTURED WHILE ENTERING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED WITH A FAULTY PIN THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V825000 (EQUIPMENT). THE FAILURE MILEAGE WAS UNKNOWN.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2015 KEYSTONE ALPINE- BOWLING GREEN, KY
I WAS TAKING MY FIFTH WHEEL FROM MY HOUSE AND PUTTING IT IN TO STORAGE, ABOUT 4 MILES AWAY. I NOTICED WHEN ARRIVING, MY FIFTH WHEEL CAMPER WAS LEANING TO THE RIGHT. I CHECKED UNDER THE CAMPER AND NOTICED THE RIGHT REAR LEAF SPRING WAS NOT IN THE REAR HANGER BRACKET AND WAS LODGED UP INSIDE THE FRAME. I ALSO NOTICED RUBBING TO THE RIGHT REAR TIRE DUE TO THE SUSPENSION SYSTEM / LEAF SPRING. I USED THE HYDRAULIC LEVELING SYSTEM AND A PRY BAR AND HAMMER TO GET THE LEAF SPRING BACK IN TO THE REAR HANGER BRACKET. I THEN INSTALLED A HIGH TENSION BOLT I PURCHASED FROM FASTENAL TO GET IT TO A RV DEALERSHIP ABOUT 15 MILES AWAY. THE RV DEALER SERVICE DEPT. INSTALLED A NEW LIPPERT BOLT. THE ROADS FROM MY HOUSE TO THE STORAGE UNIT ARE OF VERY GOOD CONDITION AND A FEW TURNS FROM STREET TO STREET. I WAS DRIVING NO MORE THAN 45 MPH. I AM WONDERING WHAT DAMAGE MIGHT HAVE OCCURRED IF I WERE ON THE INTERSTATE TRAVELING AT A HIGHER RATE OF SPEED AND THIS LIPPERT BOLT OR ANOTHER OF THE ELEVEN HAPPENS TO SHEAR.
Source: NHTSA WEB SITE -
2016 KEYSTONE ALPINE- RESTON, VA
THE TIGHT REAR SHACKLE BOLTS FAILED ON THE LIPPERT AUTO ALIGNMENT SUSPENSION, CAUSING THE TRAILER WHEELS TO BECOME MISALIGNED FORCING THE TRAILER TO FORCE THE SUSPENSION TO TRACK TO THE LEFT. THE SHACKLE BOLTS FAILED TO THE NUTS BECAME LOOSE CAUSING THE SHACKLE PLATES TO FALL OFF THE TRAILER. THE CONDITION WAS DANGEROUS BECAUSE THE TRAILER COULD HAVE FLIPPED WHEN TOWED. I HAD TO HAVE THE TRAILER SUSPENSION REPAIRED. THE SHACKLE BOLTS WERE DETERMINED TO BE UNDERSIZED FOR THE TRAILER AND THE CORES HAD BEEN BORED TO ALLOW GREASE FITTING TO BE INSTALLED IN THE HEADS OF THE BOLTS WEAKENING THE STRUCTURAL STRNGTH. THE BOLTS WERE REPLACED WITH SOLID BOLTS AT ALL POINTS OF THE SUSPENSION TO PREVENT FURTHER FAILURE. I HAVE BEEN INFORMED BY MY DEALER THAT FOREST RIVER HAS RECALLED TRAILERS USING THE LIPPERT SELF-ALIGNING SUSPENSION BECAUSE THE SHACKLE BOLTS SHEAR OFF. THIS ISSUE WOULD BE EXACTLY THE SAME ISSUE AS MINE. MORE IMAGES AVAILABLE!
Source: NHTSA WEB SITE -
2015 KEYSTONE LAREDO- GREEN VALLEY, AZ
CARBON MONOXIDE AND FIRE HAZARD. ON DECEMBER 4, 2016 WHILE CAMPING IN MESA, AZ WE ENCOUNTERED A HEAVY RAIN. AFTER TURNING ON THE FURNACE WE SMELLED SOMETHING OUT OF THE ORDINARY AND THE FURNACE WAS HARD TO IGNITE. FURNACE WAS SHUT DOWN AND AFTER EXTENSIVE INVESTIGATION IT WAS DISCOVERED THAT SMELL CAME FROM THE FURNACE COMBUSTION CHAMBER. IT WAS FOUND THAT A METAL VENT COVER THAT COMBINES INTAKE COMBUSTION AIR AND AN EXHAUST OPENING BELOW IT HAD LOUVERED HORIZONTAL OPENINGS POINTED UP, THAT ALLOWED RAINWATER AND OTHER WATER FLOWING DOWN THE SIDE OF THE TRAVEL TRAILER TO ENTER THE ENCLOSED COMBUSTION CHAMBER. INVESTIGATION OF THAT PROBLEM LED TO VARIOUS WEB-SITES WHERE OTHER PEOPLE HAD ENCOUNTERED SIMILAR PROBLEMS. THE WATER INFILTRATION INTO THE COMBUSTION CHAMBER PRESENTS A HAZARD TO THE OCCUPANTS OF THE TRAILER, IN THAT IT CAN SHORT OUT THE ELECTRONIC BOARD THAT RUNS THE FURNACE AND IT CORRODE THE CHAMBER AND CREATE HOLES IN THE CHAMBER THEREBY ALLOWING THE COMBUSTION FROM INSIDE THE COACH DEPRIVING THE OCCUPANTS OF OXYGEN. A SILENT KILLER! THE MANUFACTURER OF THE LAREDO MK240 WERE NOTIFIED BY HAS FAILED TO ACT OTHER THAN TO LET ME KNOW THAT I SHOULD TAKE TO TRAILER TO THE DEALER, (A 40 MILE TREK) AND THAN KEYSTONE WOULD DECIDE IF THEY WANTED TO 'PARTICIPATE IN THE REPAIR'. THE MANUFACTURER OF THE FURNACE MAY ALSO BE AWARE OF THE PROBLEM, SINCE THE PROBLEM HAS BEEN DISCUSSED ON WEB-SITES. THIS CONDITION ON MANY RV'S, AND TRAVEL TRAILERS PRESENTS A DANGER OF NOT ONLY A FIRE BUT ALSO OF POSSIBLE SUFFOCATION OF THE OCCUPANTS OF ANY AFFECTED RV'S AND TRAVEL TRAILERS. WEB LINKS AND PHOTOS ENCLOSED. HTTP://WWW.FORESTRIVERFORUMS.COM/FORUMS/F113/NEW-ATWOOD-FURNACES-AFMD-SERIES-79088.HTML HTTP://WWW.ARFC.ORG/RVS/KEYSTONE/LAREDO/RECALLS.ASPX *TR
Source: NHTSA WEB SITE -
2012 KEYSTONE LAREDO- COTTONTOWN, TN
I BOUGHT THIS KEYSTONE LAREDO 295RK IN 2012. THE CAMPER CAME WITH POWER KING TOWMAX STR ST235/80R/16E TIRES. THEN IN OCT 2015 THE RIGHT REAR SEPARATED INTERNALLY, BUT DID NOT GO FLAT, DATE CODE 4910 CALLED MANUFACTURER AND THEY ADJUSTED TIRE. THEN IN OCT. 2016 ANOTHER TIRE SEPARATED RIGHT FRONT POWER KING TOWMAX STR ST235/80R/16E DATE CODE 4910 CAUSING DAMAGE TO CAMPER, CALLED WRECKER AND HAD SPARE INSTALLED. AT THE TIME THE TIRE BLEW I WAS DRIVING ON 2 LANE STATE HIGHWAY WITH SPEED LIMIT OF 45. GOT TO CAMP GROUND 1/4 MILE AWAY AN INSPECTED OTHER TIRES AND THE FOUND THAT THE LEFT FRONT HAD AND INTERNAL SEPARATION, BUT STILL HOLDING AIR, POWER KING TOWMAX STR ST235/80R/16E DATE CODE 4910. I STILL HAVE THE TIRE THAT BLEW ON THE RIGHT FRONT AND THE INTERNAL SEPARATION ON THE LEFT FRONT. THE OTHER 2 TIRES OUT OF THE 5 ORIGINAL TIRES HAVE THE SAME DATE CODE 4910. THE MARKINGS ON THE TIRE ARE DOT 83B5 GPB 4910. CONTACTED MANUFACTURER AND THEY WILL GIVE ME A CREDIT FOR 3 TIRES AND WILL PICKUP 3 TIRES, AFTER I HAVE TIRES REPLACED AND THEY INSPECT TO SEE IF IT IS THE FAULT OF THE TIRE. THEY ALSO HAVE OPENED A DAMAGE CLAIM. MY PROBLEM, THESE TIRES ARE NOT READILY AVAILABLE IN MY AREA, HAD TO BUY A HERCULES TIRE TO REPLACE THE LEFT FRONT. I WOULD LIKE TO SEE IF YOU CAN CHECK THESE TIRES AND MAKE THE DETERMINATION SINCE I FEEL THE MANUFACTURER WILL NOT BE TOTALLY HONEST ABOUT THE RESULTS.
Source: NHTSA WEB SITE -
2014 KEYSTONE MONTANA- KELSO, WA
I HAVE A 2014 MONTANA FIFTH WHEEL TRAILER NOT YET THREE YEARS OLD. I HAD A MASSIVE BLOW OUT ON THE FRONT DRIVERS SIDE TIRE ON 11/08/2016 ON THE INTERSTATE GOING 58MPH. AFTER GOING TO THE NEAREST LES SCHWAB DEALER IN NAPA IDAHO ONLY TO BE TOLD THAT ALL FOUR TIRES WERE SEPARATING AND NEEDED TO BE REPLACED. THIS RIG IS LESS THAN THREE YEARS OLD WITH ABOUT FOUR THOUSAND MILES ON THE TIRES. I FEEL THAT THEIR IS A DEFECT IN GOODYEAR MARATHON ST TIRES AND SHOULD BE RECALLED AND OWNERS COMPED
Source: NHTSA WEB SITE