KEYSTONE Complaints

SUSPENSION SHACKLE BUSHINGS WEARING IN LESS THAN 3000 MILES MOUNTING BOLTS TO SHACKLES LOOSE LOCK NUT. NO MANUAL THAT STATES OPERATOR HAS TO HAVE SUSPENSION SERVICED . HAVE HAD WHEEL BEARING REPLACED IN SAME FRONT AXLE TWICE BECAUSE OF WHEEL OVERHEATING CAUSING BRAKE DUST.

TL* THE CONTACT OWNS A 2013 KEYSTONE LAREDO EQUIPPED WITH SUTONG, TIRE LINE: SUPERCARGO, TIRE SIZE: ST 235/80R16 TIRES (N/A). THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL VIBRATING AND RUMBLING SOUND EMITTED FROM THE VEHICLE. THE CONTACT PULLED OVER AND DISCOVERED THAT THE FRONT PASSENGER SIDE TIRE HAD BLOWN OUT. THE VEHICLE WAS NOT DIAGNOSED HOWEVER, THE CONTACT REPLACED THE TIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE TIRE FAILURE MILEAGE WAS 500. THE DOT NUMBER AND VIN WERE UNAVAILABLE.

TL* THE CONTACT OWNS A 2004 KEYSTONE COUGAR FIFTH WHEEL EQUIPPED WITH A DOMETIC REFRIGERATOR. THE CONTACT STATED THAT THE REFRIGERATOR CAUGHT FIRE. THE FIRE EXTINGUISHED INDEPENDENTLY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. A TECHNICIAN DIAGNOSED THAT THE REFRIGERATOR NEEDED TO BE REPLACED AND SERVICED PER NHTSA CAMPAIGN NUMBERS: 08V325000 (EQUIPMENT) AND 08E032000 (EQUIPMENT). THE VEHICLE WAS NOT REPAIRED DUE TO THE MANUFACTURER'S REFUSAL. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR RECREATIONAL VEHICLE. WHILE DRIVING VARIOUS SPEEDS, ALL FOUR TIRES STRUCK AGAINST THE FLOOR OF THE RV. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED HEAVIER SPRINGS AND AXLES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 650. UPDATED 01/06/17*LJ UPDATED 6/29/18*JB

TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR. WHILE DRIVING APPROXIMATELY 63 MPH, THE REAR DRIVER SIDE WHEEL FRACTURED WITHOUT WARNING. DUE TO THE FAILURE, THE FRONT PASSENGER SIDE TIRE FLATTENED. THE VEHICLE WAS TOWED AND HAD TO BE DRIVEN LESS THAN 20 MPH. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

TL* THE CONTACT OWNS A 2015 KEYSTONE ALPINE TRAILER. WHILE DRIVING APPROXIMATELY 55 MPH, THE ROOF BEGAN TO DETACH. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS A MANUFACTURER DEFECT DUE TO THE FACT THAT THERE WAS NOT ENOUGH ADHESIVE ON THE VEHICLE TO KEEP THE ROOF ATTACHED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 11/07/16*LJ THE CONSUMER STATED WHILE DRIVING DOWN THE HIGHWAY, THE ROOF STARTED FLAPPING . IT WAS DETERMINED IT WAS A MANUFACTURING DEFECT. KEYSTONE COVERED THE COSTS. UPDATED 11/30/16.*JB

ON SEPTEMBER 7 2016 I WAS TRAVELING WEST ON I 64 AT APROX. 4:00 PM IN TRAFFIC JUST AFTER MILE 19 I HERD A LOUD BANG AND SAW DEBRIS FLYING OFF OF THE RIGHT SIDE OF MY RV. I PULLED ON TO THE SHOULDER AND DISCOVERED THAT THE ENTIRE TREAD ON MY RIGHT REAR TIRE HAD SEPARATED CAUSING DAMAGE TO THE RIGHT WHEEL WELL AND KNOCKED OFF THE VALVE STEM FROM THE RIGHT FRONT TIRE LEAVING ME WITH 2 FLAT TIRES. I ALWAYS USE A TPMS AND AT THE TIME OF FAILURE THAT TIRE WAS AT 85 PSI AND A TIRE TEMPERATURE OF 109 DEGREES. AFTER GETTING HOME I INSPECTED THE TIRE AND FOUND THE FOLLOWING 2 SPLITS ON THE SIDE WALL ABOUT 4 INCHES APART RUNNING FROM BEAD TO BEAD, AN AREA OF OLD RUST ON THE STEEL BELTS, AND A FARE AMOUNT OF UNBOND OF THE RUBBER FROM THE STEEL BELT ALSO THE STEEL BELT WAS BROKEN IN A STRAIGHT LINE 90 DEGREES TO THE TREAD. MY RV IS STORED INDOORS SO THERE IS NO UV DAMAGE AND WHEN NOT IN USE I KEEP IT OFF OF THE GROUND ON BLOCKS.

TL* THE CONTACT OWNS A 2016 (NA) KEYSTONE FUZION. WHILE DRIVING 70 MPH, THE RV BEGAN TO DRIVE ABNORMALLY. THE CONTACT STATED THAT THE RV WAS PULLED OVER TO THE SHOULDER OF THE INTERSTATE WHERE IT WAS NOTICED THAT TWO REAR TIRES RUBBED TOGETHER AND WERE DESTROYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND WOULD NEED TO BE REPAIRED. THE RV WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.

I EXPERIENCED A PROBLEM WITH MY TRAILER BRAKES WHILE ON A TRIP. MY BRAKE CONTROLLER SHOWED THAT THERE WAS A SHORT IN THE WIRING. WHILE IT SHOWED A SHORT I HAD NO BRAKES. THE PROBLEM EVENTUALLY CLEARED UP. WHEN I GOT HOME I STARTED CHECKING OUT THE BRAKE WIRING UNDER MY TRAILER. ALTHOUGH I DID NOT FIND THE SOURCE OF THE SHORT I DISCOVERED THAT KEYSTONE USED 14 GAUGE WIRE FOR THE WIRING TO THE BRAKES. THE AXLES AND BRAKES ARE MANUFACTURED BY DEXTER AXLES. DEXTERS SERVICE MANUAL SPECIFICALLY RECOMMENDS THAT A TRAILER UNDER 30 FEET WITH FOUR BRAKES USE A MINIMUM OF 12 GAUGE WIRE.MY TRAILER MEETS THAT CRITERIA.I DO NOT THINK THAT THE UNDERSIZED WIRE CAUSED MY PROBLEM. BUT IT IS APPARENT THAT KEYSTONE IS USING A SMALLER GAUGE WIRE TO SAVE MONEY IRREGARDLESS OF WHAT THE INDUSTRY STANDARDS ARE. THIS COULD POSSIBLY CAUSE BRAKING PROBLEMS. AS A CONSUMER I KNOW THAT MY BRAKES WORK BUT BECAUSE OF THE UNDERSIZED WIRING I DO NOT KNOW HOW WELL THEY MIGHT WORK IF THE WIRING WAS SIZED PROPERLY.

TIRE BLEW OUT AT ABOUT 62 MPH CAUSING OVER $4000.00 DAMAGE TO THE RV. TIRE COMPANY CONTACTED SINCE TIRE WAS LESS THAN 2 YEARS OLD AND HAD ONLY 2300 MILES AND WAS PROPERLY INFLATED AND NOT OVERLOADED. TIRE COMPANY RESPONDED FROM CHINA AND ASKED FOR PICTURES AND ESTIMATE OF DAMAGE ALL OF WHICH WAS SENT TO THEM. SINCE SENDING ALL THE DOCUMENTATION THEY WILL NO LONGER RESPOND TO MY E-MAIL REQUESTS FOR UPDATES. THE COMPANY MAKES THESE TIRES IN CHINA UNDER THE NAME CROWN TIRE. A TIRE THAT IS LESS THAN 2 YEARS OLD AND PROPERLY MAINTAINED SHOULD NOT COME APART AS THIS ONE DID AND NOW IT SEEMS THEY WILL NOT STAND BEHIND THEIR WARRANTY..