KEYSTONE Complaints

THE FRESH WATER TANK IN THE REAR OF THE TRAILER FELL DOWN AND WAS SITTING RIGHT ON THE REAR AXEL. WE OPENED UP THE BOTTOM COVER OF THE TRAILER AND NOTICED THAT THE BARS USED TO SUPPORT THE TANK WERE ALL BENT AND A FEW OF THEM HAD POPPED OFF FROM THE FRAME. WE WERE ABLE TO JACK UP THE TANK AND REPAIR THE DAMAGE BY OURSELVES BECAUSE WE WERE OUT OF TOWN AND THE DEALERSHIP WOULD TAKE MONTHS TO FIX THIS AND THEN CHARGE US A HEFTY AMOUNT TO FIX IT. WE REPAIRED IT OURSELVES FOR BY REPLACING THE FLIMSY METAL BARS WITH MULTIPLE UNI-STRUT BARS TO SUPPORT THE WATER TANK. UPDATED 09/15/15*LJ *CN

TIRE TREADS STARTED SEPARATING AND BUBBLED UP INSIDE OF TIRE. SAW TREAD SEPARATION BEFORE ANY ACCIDENT OCCURRED AND REPLACED DEFECTIVE TIRE. WAS TOLD THE TIRE WOULD NOT HAVE LASTED ANOTHER 200 MILES.

THIS IS THE SECOND BLOW OUT, THE LAST TWO TIMES OUT WITHIN A MONTH. THE TIRES FAILED ON OPPOSITE SIDES OF THE RV, TIRE PRESSURES WERE CHECKED AND TOP OFF AFTER WINTER STORAGE (INDOORS). BOTH TRIPS THE OUTDOOR TEMPERATURE WAS APPROXIMATELY 90 DEGREES. BOTH SIDES OF THE RV WERE DAMAGED AFTER THE BLOW OUTS, METAL SIDING AND FENDER WELL PARTS WERE DESTROYED.

TL* THE CONTACT OWNS A 2007 KEYSTONE RAPTOR. WHILE DRIVING AT VARIOUS SPEEDS, A PASSENGER SIDE TIRE BECAME FLAT. THE EXACT LOCATION OF THE TIRE WAS UNKNOWN. ON ANOTHER OCCASION, THE CONTACT STATED THAT THE TIRE WOBBLED AND APPEARED TO BE OUT OF ROUND. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WERE HOLES IN THE RIMS. AS A RESULT, THE RIMS NEEDED TO BE REPLACED WITH STEEL RIMS. THE RIMS WERE REPLACED WITH STEEL RIMS; HOWEVER, THERE WERE FOUR RIMS STILL ON THE VEHICLE WHICH WERE ALUMINUM. THE MECHANIC MENTIONED THAT THE ALUMINUM RIMS EXPERIENCED HOLES WHICH WERE CAUSING THE TIRES TO PUNCTURE. THE CONTACT WAS CONCERNED THAT THE FAILURE WOULD OCCUR ON THE ORIGINAL RIMS. IN ADDITION, THE CONTACT STATED THAT THE REAR DOOR WAS CORRODED AND RUSTED. AN INDEPENDENT MECHANIC CONFIRMED THAT THE REAR DOOR WAS CORRODED AND RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2014 KEYSTONE BIG SKY. THE CONTACT STATED THAT THE SPARE TIRE UNDERNEATH THE VEHICLE WAS ENCOUNTERING THE GROUND. THE CONTACT INDEPENDENTLY TIGHTENED THE WRENCH THAT HELD THE SPARE TIRE UNDERNEATH THE VEHICLE. THE FAILURE RECURRED WHILE DRIVING AT 45 MPH. AS A RESULT THE SPARE TIRE MOUNTING RACK FRACTURED, THE LATTER WAS BENT, THE BELLY PAN WAS FRACTURED, AND THE FIBER GLASS WAS DAMAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10. MA 9/25 UPDATED 12/05/2017*CN

TRAVELING WEST ON 44 THROUGH MISSOURI NEAR ST. JAMES AT 60-62 MPH OR 1650 RPM ON DIESEL WE HEARD A LARGE BOOM AND I NOTICED VIBRATIONS COMING FROM THE 5TH WHEEL TRAILER. IT'S A TOYHAULER BUT WE DIDN'T HAVE OUR TOYS WITH US! WE HAD 2 BICYCLES TO RIDE. ALSO TWO LIGHT WEIGHT DOG CRATES MADE OF PLASTIC IN THE BACK. I OBSERVED OUT THE RIGHT MIRROR PARTS COMING OFF MY TRAILER. WE SLOWLY AND SMOOTHLY EASED TO 5 MPH. I THEN WENT TO THE SIDE OF THE ROAD TO SEE WHAT HAPPENED. THE RIGHT FRONT TIRE HAD BLOWN AND SEVERED MY LEVELING SYSTEMS HYDRAULICS. ONE LEG WAS ON THE GROUND DRAGGING, I RAISED THE LEG BY HAND AND DUCT TAPED UP FOR A TEMP REPAIR SO I COULD FORWARD TO TAKE THE CAMPER OFF THE ROAD AT AN INTERSECTION WHICH H WAS RIGHT THERE. I CALLED MY ROADSIDE ASSISTED INSURANCE AND THEY CHANGED TIRE TO SPARE. I LOOKED AT DAMAGED AND CONTINUED ON TO OUR CAMPING SPOT IN BRANSON MISSOURI. WE MADE SOME MORE MINOR REPAIRS AND CONTINUED ON OUR TRAVELS WITHOUT A SPARE AND THA LEVELING SYSTEM! PS THIS IS THE SECOND BLOWOUT IN 10 MONTHS ON THIS UNIT. TIRES: GRAND TOURINS ST235/80/R16 E RATED 3520 LBS. *TR

THE DEADBOLT LOCK ON THE DOOR OF THE TRAILER WOULD NOT UNLOCK. WE HAD TO CLIMB TROUGH THE EMERGENCY WINDOW, BUT THE LOCK WOULD NOT TURN FROM THE INSIDE EITHER SO WE HAD TO UNSCREW AND REMOVE THE DOOR HANDLE. THEN REMOVE THE DEADBOLT SO WE COULD USE THE DOOR. THE SECOND INCIDENT THAT HAPPENED WAS ON 7/5/2015. WHEN WE RETURNED HOME FROM OUR TRIP WHILE WASHING THE CAMPER WE NOTICED THE AXLE SPRING SHACKLE WAS HANGING DOWN. UPON INSPECTION WE REALIZED THAT THE BOLT WAS MISSING AND AT SOME POINT MUST HAVE SNAPPED OFF THE VEHICLE WHILE WE WERE TOWING IT. LUCKILY WE DID NOT CRASH. THE PASSENGER SIDE SUSPENSION WAS SITTING ON THE FRAME OF THE TRAILER.

TL* THE CONTACT OWNS A 2007 KEYSTONE SPRINTER. WHILE DRIVING AT 65 MPH, THE REAR AXLE FRACTURED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE'S REAR AXLE WAS REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR AXLE WELDING FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

ATTORNEY REPRESENTING CONSUMERS WRITES IN REGARDS TO A DEFECTIVE TRAILER. *SMD THE LEAF SPRINGS WERE CRACKED AND BROKEN, THE MAIN WINDOW SHATTERED, THE BRACKETS FOR SKIRTING AND WATER WASTE WERE BROKEN. SCREWS WERE MISSING AND LOOSE FROM THE CORER POST, THE WINDOW SILLS WERE FALLING OUT, THE SLIDING GLASS DOOR FRAME WAS MISALIGNED, THE ELECTRIC COVER PLATE FELL OFF, THE CENTRAL VACUUM SYSTEM AND FIREPLACE STOPPED WORKING AND THE SOUND BAR SUPPORT BRACKET WAS BROKEN. *JB

ORIGINAL GOODYEAR MADE-IN-CHINA TIRES WERE WEARING UNEVENLY AFTER ONLY A FEW THOUSAND MILES. WE ARE OBSESSIVE ABOUT CHECKING AND ADJUSTING TIRE PRESSURE BEFORE EACH TRIP. EXPERTS RECOMMENDED CHECKING TRAILER AXLE ALIGNMENT, WHICH WE HAD TO DO AT OUR OWN EXPENSE EVEN THOUGH STILL UNDER WARRANTY. NO TROUBLE FOUND. EVENTUALLY WE REPLACED ALL 5 TIRES, AGAIN AT OUR OWN EXPENSE JUST AFTER THE 1-YEAR NO MILEAGE GOODYEAR WARRANTY RAN OUT BECAUSE THEY WERE DANGEROUSLY WORN. THE NEW MICHELINS ARE PERFORMING BEAUTIFULLY AFTER 30,000 MILES. THE GOODYEAR TIRES WERE JUST POOR QUALITY. THANK GOODNESS WE REPLACED THEM BEFORE THEY COULD FAIL PREMATURELY AND CAUSE DAMAGE TO THE TRAILER OR TO US.