KEYSTONE Complaints

CPSC: X1530922A. KEYSTONE BULLET. CONSUMER STATED WHEN COOKING INSIDE THE TRAILER, THE RANGE HOOD CAUSES THE SMOKE ALARM TO GO OFF, DUE TO FUMES AND ODORS BECOME AIRBORNE IN THE CABIN. *SS UPDATED 10/07/15*LJ UPDATED 11/07/2017*CN

TL* THE CONTACT OWNS A 2011 KEYSTONE LAREDO TRAVEL TRAILER. THE CONTACT STATED THAT WHILE PARKED, THE REAR LIPPERT STABILIZER JACK FAILED TO ACTIVATE WITHOUT WARNING. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO ACTIVATE THE STABILIZER JACK. THE FAILURE RECURRED ON SEVERAL OCCASIONS UNTIL THE JACK NO LONGER WORKED. THE TRAILER WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE MOTOR FOR THE STABILIZER JACK FAILED AND NEEDED TO BE REPLACED. THE TRAILER WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

TL* THE CONTACT OWNS A 2013 KEYSTONE RAPTOR TOYHAULER TRAILER. THE TRAILER WAS EQUIPPED WITH TWO POWER KING TOWMAX TIRES, SIZE: LT235/80R16 E. WHILE DRIVING 60 MPH ON A HIGHWAY, THE FRONT PASSENGER SIDE TIRE BLEW OUT WITH EXCESSIVE FORCE AND THE TREAD COMPLETELY SEPARATED. THE CONTACT MERGED TO THE SHOULDER OF THE HIGHWAY AND REPLACED THE TIRE. EIGHT MONTHS LATER, WHILE DRIVING 55 MPH, THE FRONT DRIVER SIDE TIRE BLEW OUT WITH THE SAME EXPLOSIVE FORCE. THE MANUFACTURER OF BOTH THE TRAILER AND THE TIRE WERE NOT MADE AWARE OF THE FAILURES. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 5,500. THE VIN WAS NOT AVAILABLE.

2 WEEKS AGO WHILE TRAVELING ON INTERSTATE 20 IN EAST TEXAS ONE OF MY TIRES ON MY 2014 300RB SEPARATED AND DID $9K WORTH OF DAMAGE TO MY RV SEVERING GAS LINES, ELECTRICAL LINES AND DESTROYED MY CABINETS! THIS TIRE DID NOT EXPLODE. IN FACT IT WAS STILL AIRED UP TO 70 PSI WHEN I STOPPED!!!!! THE TREAD LITERALLY JUST FELL OF THE TIRE!!!!! AND WHEN I STOPPED TO PUT THE SPARE ON I NOTICED ANTHER TIRE WAS ABOUT TO SEPARATE TOO! THIS COMPANY DYNAMIC TIRE THAT MAKES THE POWER KING TOWMAX BRAND TRAILER TIRES SHOULD NOT BE ABLE TO SELL THESE TIRES TO THE PUBLIC! PERIOD! AFTER READING NUMEROUS SEPARATION ISSUES WHY HAVEN'T THEY BEEN RECALLED? SIZE WAS A D RATED TIRE 225/ 75R15 LET ME STATE SOME FACTS: 1. THE TIRES WERE ONLY 2.5 YEARS OLD. I'M NO DUMMY I CAN READ A DATE CODE ON MY TIRES. 2. I WAS TRAVELING AT 60 MPH. 3. I WAS NOT OVERLOADED. IN FACT EVERY TIME I TOW I DUMP ALL TANKS INCLUDING THE HOT WATER HEATER. THE SPECS ON THE TRAILER SAYS I SHOULD BE ABLE TO CARRY UP TO 1,300 LBS OF CARGO. I WASN'T EVEN CLOSE TO THAT!!!!! WE PACK LIGHTLY! 4. I HAVE DRIVEN, TRAILERS, BOATS, ETC ALL ACROSS THE COUNTRY FOR 20 YEARS AND NEVER HAD A TIRE SEPARATE LIKE THIS ONE DID! I AM IN A CLAIMS PROCESS WITH DYNAMIC TIRE CO. WHO MAKES THE POWER KING TIRES RIGHT NOW. POWER KING IS [XXX] LUCKY THAT NO ONE WAS KILLED! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE BEEN INFORMED THAT YOU ARE TRACKING THE SUBJECT RECALL. I WAS SENT A COPY FROM KEYSTONE. I HAVE A CONCERN ABOUT THIS RECALL. I TOOK MY KEYSTONE 2014 MONTANA 3402RL TO TIARA RV IN ELKHART, IN SO THEY COULD DO THE RECALL. THEY ASSURED ME THEY USE THE OFFICIAL RECALL REPAIR. ON THE SECOND DAY OF USE, RETURNING FROM TIARA, A TRIP OF ABOUT 500 MILES, THE STEP FAILED AGAIN AS IT DID PRIOR TO THE RECALL. HOWEVER, THIS TIME INSTEAD OF A RIVET FAILING, THE NUT ON THE TOP BOLT WAS MISSING. I CHECKED THE OTHER 3 BOLTS/NUTS AND THEY WERE VERY LOOSE AND WOULD HAVE FALLEN OFF WITH A FEW MORE MILES OF VIBRATION. I COULD SEE THE FLAW OF THIS FIX; STANDARD BOLTS AND NUTS WITHOUT LOCK WASHERS OR LOCK NUTS WITH NYLON INSERTS IN THE THREADS. SO FOR MY SANITY, I WENT TO THE HARDWARE STORE AND BOUGHT 4 SS BOLTS LONGER THAN THE RECALL USED AND 4 LOCK NUTS. SO FAR SO GOOD, I'LL KEEP AN EYE ON MY FIX, BUT I'M CONCERNED THAT THE RECALL FIX I GOT WAS OBVIOUSLY NOT VERY GOOD. TIARA RV SAID THEY USED THE OFFICIAL FIX, AND KEYSTONE SAID TO TAKE IT TO ANOTHER DEALER. BUT IT'S NOT WORTH FUEL COST TO TOW THE RV TO ANOTHER DEALER TO MAYBE GET MY FIX REMOVED AND THE POOR OFFICIAL FIX REINSTALLED. I WOULD LOVE TO GET THE OFFICIAL RECALL REPAIR PARTS SENT TO ME BY MAIL SO I CAN SEE IF IT IS ANY BETTER THAN MY FIX. BUT WHEN THE 'OFFICIAL' FIX FAILED IN LESS THAN 18 HOURS, EITHER THE FIX IS BAD, OR I DIDN'T GET THE RIGHT FIX. ...UPDATED 06-12-15 *BF THE CONSUMER STATED THE MANUFACTURER AMENDED THE REPAIR TO KIT. THE VEHICLE WAS REPAIRED. UP;DATED 9/18/15 *JS

WE USED OUR NEW RAPTOR FOR A SHORT TRIP & THE REFRIGERATOR STOPPED WORKING USING AC. WE MADE ARRANGEMENTS TO HAVE IT SERVICED AT A KEYSTONE DEALER. THEY FELT THE GFI WAS TRIPPED & RESET IT. WE HAD DONE ALL THAT TYPE OF TROUBLESHOOTING & WERE NOT CONFIDENT THE ISSUE WAS THAT SIMPLE. IT WAS WINTER AND WE PUT THE UNIT IN STORAGE. WE GOT IT OUT LAST WEEK TO PREPARE FOR OUR 1ST TRIP OF THE YEAR. THE REFRIGERATOR STILL DID NOT WORK AND THE GFI WOULD NOT RESET. WE STARTED TO TRACE THE PROBLEM OURSELVES. MY HUSBAND CHECKED SEVERAL OUTLETS TO SEE WHAT WAS WORKING & NOT. IT SEEMED TO BE AT THE KITCHEN TIPOUT. APPARENTLY THE ELECTRIAL SHORTED OUT UNDER THE TRAILER AT THE KITCHEN TIPOUT & BURNED AND MELTED THE POORLY RUN WIREING, CONNECTORS AND INSULATION. WE WERE ASLEEP WHEN THE DAMAGE OCCURED. WE COULD OF DIED. WE CONTACTED 2 DEALERS AND THE MANUFACTURER. THEIR ONLY COMMENT WAS TO MAKE ANOTHER APPOINTMENT. *TR

2 WEEKS AGO WHILE TRAVELING ON INTERSTATE 20 IN EAST TEXAS ONE OF MY TIRES ON MY 2014 300RB SEPARATED AND DID $9K WORTH OF DAMAGE TO MY RV SEVERING GAS LINES, ELECTRICAL LINES AND DESTROYED MY CABINETS! THIS TIRE DID NOT EXPLODE. IN FACT IT WAS STILL AIRED UP TO 70 PSI WHEN I STOPPED!!!!! THE TREAD LITERALLY JUST FELL OF THE TIRE!!!!! AND WHEN I STOPPED TO PUT THE SPARE ON I NOTICED ANTHER TIRE WAS ABOUT TO SEPARATE TOO! THIS COMPANY DYNAMIC TIRE THAT MAKES THE POWER KING BRAND TRAILER TIRES SHOULD NOT BE ABLE TO SELL THESE TIRES TO THE PUBLIC! PERIOD! *TR

TL* THE CONTACT OWNS A 2015 (NA) KEYSTONE ALPINE RV. THE CONTACT STATED THAT THE RV ELECTRICAL SYSTEM WAS DEFECTIVE. THE CONTACT NOTICED THAT THE OUTLETS FAILED TO PROVIDE ELECTRICAL POWER AND THE HOT WATER SYSTEM DID NOT PROVIDE HEATED WATER. AN RV TECHNICIAN INSPECTED THE POWER OUTLETS AND WAS ABLE TO CORRECT THE WIRES; HOWEVER, THE HOT WATER SYSTEM WAS NOT REPAIRED AND THE WALL NEEDED TO BE REMOVED TO LOCATE THE DEFECTIVE WIRES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

2014 KEYSTONE WILDWOOD VAIL SPORT ST 205/75D 14 ALREADY CRACKING IN SIDEWALLS AND HAD ONE BLOW IN SPRING OF 2014. HAD TO REPLACE, NOW NOTICING THE CRACKING BELIEVE IT IS DUE TO FAULTY TIRES. *TR

BLOW OUT OF FRONT RIGHT TIRE ON CAMPER RESULTING IN RIPPING APART THE UNDER SIDE. (INSOLATION; WIRING; GAS LINES AND FLOORING) SEVERAL FEET OF FIBERGLASS AND ALUMINUM SIDING BLOWN APART. TREAD ON TIRE WAS TOTALLY SEPARATED CAUSING THE DAMAGE. TIRES MOUNTED FEB 2014 AND HAVE APPROXIMATELY 1200 MILES ON THEM TIRES MENTIONED HERE: BCT JK 42 ST 225/75 R 15 HI - RUN. TIRES WERE PROPERLY INFLATED. THERE WAS NO ROAD DEBRIS AND DRY. *TR