2022 KIA CARNIVAL Complaints

Child got hand smashed in rear sliding door. There is no pressure sensor to avoid the door closing on hands or fingers.

We purchased our Carnival in November of 2021. A few months ago a rock hit our windshield. I could tell that the small rock chip was quickly making crack lines. We called a windshield repair company who suggested that we put a piece of tape over it until we could get it fixed. Luckily we followed his advice and put tape on it until we could get in a few days later for a chip repair. If we would not have followed his advice I have no doubt the cracks would have spread. Fast foward to last Saturday, June 18th. We were driving down the freeway and suddenly we notice that there is a large crack in the windshield, directly in front of the driver's view. It's maybe 8 inches long and we have no idea where it came from. We thought for sure we would have a few days to take care of it before it spread. It has already doubled in size. There have been no extreme temperatures to explain the quickly spreading crack. When we looked to see the source of the large crack, we noticed a very very small chip in the very edge of the windshield. The chip is not even visible from the inside of the car. It seems to me that the windshield is make from weak materials. I have never had this many problems with a car. And keep in mind we've only owned this car for 7 months! I believe Kia needs to address this issue. The windshield is the only thing between the face of the driver and the outside elements. It should be durable and reliable. This type of situation makes me concerned about the quality of the windshield, especially over the life of the vehicle. Thank you.

The power sliding doors fail to stop closing unless excessive force is used. If an arm or hand is in the way it gets hurt and the door will try to close on it. The dealership inspected it and said it's a known issue that extra force is needed. There's nothing they can do. How was your safety or the safety of others put at risk? My child's was being closed in the door and when I tried to stop it to save my daughter my arm was bruised. Yes, the dealer knows of the issue but plays it off as just a door that requires more force to stop. Yes, Kia inspected it, found you need to apply more force then normal but has no solution but to make sure to keep far away when it's closing. They However said nothing can be done, it's just how the van comes.

The doors sensors do not work. I am 200+ lbs and have to push with force to get it to stop closing. My 2 year old last minute stuck her hand into the car while the door was closing to get a blanket and it CRUSHED her fingers. These doors are extremely unsafe. Then we took it to Kia and they said “just keep the kids away from the doors” which is INSANE when you’re talking about little kids.

The automatic doors will close even if a child or something is in the way. Kia has acknowledged that the sensor may not work, but this is a huge safety issue when dealing with small children. I was loading the car and pressed the button to close the door. Then, I realized I forgot something and placed my hand in front of the sensor to stop the doors from closing, but the sensor failed.

My daughter was closing the left sliding door with her right hand using the button and her left hand was in the doorway. There is no worthwhile sensor in the car to detect her hand and thus the door crushed her hand. She now has a fractured left thumb due to the Kia Carnival. I have tried to see if the sensor would detect my entire hand and it didn’t! I am appalled that a car could be sold that has ZERO sensor

The middle seats seem to be spring loaded, when pushing them back into position the spring back with significant force if not "clicked" in. This resulted in a significant bruise after hitting me in the head.

'Auto reopen' feature of power sliding side door FAILS TO REOPEN by not 'sensing' a SOFT item obstruction (i.e. arm, leg, hand, pet) when closing. Daughter had severe bruising to arm (i.e. sliding door significantly squeezed arm). Sensor replaced by KIA dealership, safety problem still persists. Continued talks with KIA eventually resulted in KIA stating (in written letter) that "the auto-reverse feature is supplemental feature and should never be relied upon as a primary safety feature".

Beginning of January, when I went to drive home from work my check engine light was on and my Kia Carnival wouldn't accelerate over 10 mph. I let it run longer and tried to drive again and it wouldn't go over 20 mph. Let it sit a while longer and it finally drove normally but the check engine light stayed on. I called and made an appt with Kia in Fort Wayne immediately after it happened but they couldn't get me in for almost 2 weeks. The day I took it in (Jan. 22) the vehicle/engine shook anytime I accelerated. It did this the entire drive from my home to the Kia dealership. They ran diagnostics and found there was a sensor error with the injectors. They test drove it and said everything was fine. I got it back on Jan. 25 or 26th and it was fine. Then on the 29th I went to drive my vehicle and it had the acceleration problem again. I immediately called Kia and they couldn't get my vehicle in until Feb. 7th. I didn't drive it that day after the acceleration problem, but the check engine light was on again. I've driven it all last week because I need a vehicle. The check engine light will come on sometimes and sometimes be off. On Friday Feb. 4th the shaking happened again. It would shake when I accelerate. The check engine light was on all weekend. They looked at my car on Feb. 7th and the check engine light isn't on and it's driving fine for them at Kia. They ran the diagnostic and said it was the sensor error again. They said it was fine to drive because it wasn't happening right at that moment. I drove it home and it started to have the same issues again multiple times. I called the first time it happened again after service and they couldn't get it in until March 7th. It won't do it everyday, usually just cold mornings on the first start. It wasn't having the issue when I took it in for service. They looked at it and said it was fine. I get it back and it's doing it again. After 4 service visits I'm still having problems and Kia refuses to help or do a buyback.

The contact owns a 2020 Kia Carnival. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. Additionally, the rear driver's side automatic sliding door sensor malfunctioned, causing injury to the contact's daughter's shoulder when it closed while she was exiting the vehicle. No medical attention was received. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The dealer informed the contact that an unknown part needed to be replaced and deactivated the rear-powered sliding doors. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 1,020.