2023 KIA NIRO Complaints

The contact leased a 2023 Kia Niro EV. The contact stated that the vehicle failed to charge as designed. The message "Charge Interrupted" was displayed on the mobile app that monitored the vehicle. The vehicle was taken to the dealer, where the cause of the failure could not be determined; however, the failure persisted. The vehicle was taken back to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 6,000.

My dashboard screen has turned off completely 3 different times in the 14 months I have had the vehicle. It is normally off for several days at a time. When it is off, I have no access to my speed, gas, or any other controls shown on that display. When I run the KIa diagnostic tool, it tells me there is an issue with my airbags. Kia has a recall for this issue but refuses to apply the recall (software update) to my vehicle because it was manufactured 19 days before the recall period. I have photos and videos that I have shared with Kia Corporate every time it happens. Below is the reply from Kia Corporate "Dear [XXX] , Thank you for your inquire. We apologize the service campaign in reference is not related to customers vehicle. If we release a Service Campaign also known as a Safety recall, the customer with the affected vehicle will receive a letter in the mail. This campaign is for Niro thats production date is between September 14, 2022 to March 8, 2023, customers vehicle production date is [XXX]. If you are still having concerns customer is welcome to take the vehicle to an alternate Kia Dealer for a second opinion. Sincerely, [XXX] Phone | [XXX] Kia America" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I received this recall notice that I thin is a scam as it is not listed on your site. U.S. Department of Transportation (DOT) National Highway Traffic Safety Administration (NHTSA) <[email protected]> reply-to: [email protected] Your vehicle MAY be involved in a safety recall and MAY create a safety risk for you or your passengers. If left unrepaired, a potential safety defect could lead to injury or even death. Safety defects must be repaired by a dealer at no cost to you. Why am I getting this email? You are receiving this message because you requested to be notified by the National Highway Traffic Safety Administration (NHTSA) if there is a safety recall that may affect your vehicle. The following may apply to one or more of your vehicles if your vehicle is listed below. Click on the NHTSA Recall ID Number below to read more about the safety issue and the reason for the recall. To find out if your specific passenger vehicle is included in the recall, use our VIN Look-up Tool. NHTSA Recall ID Number : 24V057 Manufacturer : Kia America, Inc. Subject : Loss of Drive Power from Faulty Driveshaft Make Model Model Years KIA EV6 2023 KIA NIRO EV 2023-2024 What is a recall? When a manufacturer or the National Highway Traffic Safety Administration (NHTSA) determines that a vehicle creates an unreasonable risk to safety or fails to meet minimum safety standards, the manufacturer is required to fix that vehicle at no cost to the owner. That can be done by repairing it, replacing it, offering a refund (for equipment) or, in rare cases, repurchasing the car. What should I do if my vehicle is included in this recall? If your vehicle is included in this recall, it is very important that you get it fixed as soon as possible given the potential danger to you and your passengers if it is not addressed. You should receive a separate letter in the mail from the vehicle manufacturer, notifying you of the recall and explaining when

The vehicle is usually charged on a level 2 system set to 40 amps or 9 KW/hr. In October of 2023, I received the following message from the Kia connect application, "Charge Interrupted". The car disconnected electrically from the wall unit/charger because the connector unit in the car where the cable plugs into or internal charging unit was getting hot. This "charging interrupted" is a known issue with Kia and Hyundai electric cars so much so that they have issued a Technical Service Bulletin SB, ELE288 which reprograms the car charging logic for level 2 charging. The TSB dramatically slows down the charge rate (from 9 KW/hr to 5 KW/hr when the connector or charging unit gets hot through normal charging. The net effect of this TSB, work around has doubled the time required to charge at the level 2 rate indicated in the owners manual (Page 1-17). Kia needs to address this problems via a hardware fix rather than covering it with a software work-around which doubles level 2 charging times by reducing the charging rate. I bought this electric car under the impression from the manufacture that it could charge to its battery 0-80% in 6-7 hours. The new reality of the TSB fix for overheated charging components is a 12 plus hour recharge to 80%. The TSB fix for overheating components is reducing the value and the utility of my new car. Please investigate this issue as it also shows up in the Kia EV6, Hyundai Ionic 5 and 6, as all cars are probably using the same connector design or sharing parts.

The car has an issue where the Apple CarPlay system randomly disconnects. I have brought this to the dealership multiple times and they have not been able to fix it. This is a safety hazard because each time the system disconnects and then reconnects, the driver needs to restart the apps that are running at the time which causes a distraction while driving. I have recorded this and also researched this online and it appears to be a very common issue with the Kia systems. In the recording you can see that there is one time where while resetting the system, I had a near crash because the car in front of me stopped unexpectedly. The dealership has already replaced the USB port and the car's head unit and the problem persists. The problem is also repeated with multiple phones (one that is brand new) and multiple Apple manufactured cables.

I had front collision that caused by having difficulty switching my foot from acceleration pedal (gas pedal) to brake pedal, my foot movement from gas pedal to brake pedal has been restricted by friction between my shoe and brake pedal that delayed my foot movement and caused the accident, Automatic emergency brake did not function too. Also air bags did not open at this front collision.

The engine oil levels are dropping rapidly. This percentage number is displayed, making the driver think that an oil change is needed or that there is a leak. There seems to be a miscommunication from a sensor to the computer system. The mechanics at the dealer keep saying that nothing is wrong with the car. Because of the rapid decline of the engine oil levels shown on screen, one cannot know with certainty when and if there is a real oil consumption or not. The vehicle was inspected by a KIA dealer who so far, has not been able to diagnose nor fix the issue.

I was 3 1/2 weeks into a four year lease driving this brand new car and it stopped completely in the middle of the road flashing a HYBRID SYSTEM FAILURE warning. I nearly died. It would not move nor turn off. Had to be in the shop for 2 weeks. I don’t feel safe in this car and I want out of this lease asap. Kia is not willing to work with me on this

The contact owns a 2023 Kia Niro. The contact stated that while driving at an undisclosed speed, the vehicle suddenly lost significant motive power and was unable to accelerate above 43 MPH. The contact was able to pull to the shoulder of the roadway, where the vehicle briefly returned to normal functionality, but the failure reoccurred. The EPS, stability control, impending collision, Lane Keep Assist, engine oil pressure, check engine, and catch-all warning lights were illuminated. The vehicle was taken to an independent mechanic, who confirmed the warning lights were illuminated but was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 600.

I backed out of my drive and began to go forward. Five times in my 2023 Kia Niro HEV within one block the dashboard began to flash red, beeping sounds were emitted, and then the brakes slammed rapidly bringing the car to a stop. My attempts to accelerate were futile until the car let me accelerate about 5 -10 seconds later.. There was absolutely nothing in front of me or to the sides of me or anything coming towards me. This was entirely phantom braking. In four of these phantom forward collision avoidance ( FCA) instances there was nothing in back of me. However, the fifth episode involved a car that was in back of me and nearly rear ended me with the sudden illogical stop caused by the phantom braking. I had the car towed to the dealership. The car dealer did not find any log of this happening and could not make it happen on demand. After three weeks of looking at it, they finally called their national tech line and decided a sensor need to be realigned. They took the fender off the car, did the realignment and declared the vehicle repaired.