2013 KIA OPTIMA Complaints

I own a Kia optima LX 4.0 engine when I called I was told that this car has an open recall for engine rod bearing defect my engine locked up on me 2 mts ago and has not ran since I just finalized my payments on this car and received the title...I took very good care of this car and it was well maintained...it only has 104,000 miles on it.i called and was told this open recall could be fixed with no problem however when I took it to Kia dealership here in gso NC they refused to repair it..I've spent almost 200.00 in towing fees for nothiing..I'm so unhappy with the response I've gotten with this company since I have had such a wonderful experience with my car I hope maybe I can get a response from your company for its the only car I have and my daily living activities have been altered by lack of transportation..thank you..I was told to call attorney general to see what could come about however Im hoping I can get a response from your office

This is a general inquiry on Kia white paint. My paint is chipping off all over my car. They told me it's inherent to white paint. Is this true or are the trying to get away without addressing the problem.

Steering clunks left & right, feels like steering coupler or clock spring is broken or out of wack, steering column rattles on bumpy r thoughtoads

In December 2024 I experienced a major engine issue where while we were driving the car went from 75mph to losing all power and not allowing us to drive more than 20mph we took it to a shop in mt Juliet Tennessee where they proceeded to tell us that an error code of P0325 and that our engine had seized. They suggested I get it towed to Kia which I did. We towed it to Kia of Murfreesboro tn and they took about a month to tell us that the engine had seized and that due to car fax and sludge we couldnt get the engine replaced under the extended warranty however, when speaking with customer service at Kia over the phone, they promised me that my car and its engine are still covered under that warranty due to the class action lawsuit, and that my engine would be replaced at no cost to me. It is now been six months and I still have no answers, and everybody keeps telling me that due to lack of maintenance even though we are the only owners of the car and have kept up on the maintenance they are not honoring the extended warranty. My car currently is 120,000 miles extended warranty goes to 150,000 miles. I would like my car engine replaced. I don’t know what to do this point anymore.

While driving 55 mph down the road the window trim flew off of the rear driver side window and a week later the other side flew off hitting the car behind us. Not a very safe thing to be happening while driving.

My Kia has the part number that was recalled for the ABS module. But Kia said it’s not included in the recall because of my vin. Appeared 2 months ago. All lights on & potential risk of fire according to the brake fluid leaking. So I have to park outside. Kia inspected & said it was ABS module that needed replacement. For $2,600. Which I can’t afford. I Have already spent $500 for the other problems they said it was at first. But it didn’t fix the problem. Now I am having to borrow cars to get to work.

My ABS module is failing with no open recall, even though Kia has issued multiple safety recalls (SC197, SC212, SC284) for this exact issue. My car is showing brake system errors (ABS, EPB, traction control, auto hold) and has stored codes like [insert your codes]. I’m concerned this is a serious safety hazard. If brake fluid has leaked into the module, there’s a known risk of electrical fire, even while parked. Kia has not included my VIN, but I believe it should be. Please investigate expanding the recall to include additional VINs. I’m requesting NHTSA to take this report seriously and hold Kia accountable for known safety defects in affected vehicles that are being ignored due to VIN limitations.

The contact owns a 2013 Kia Optima. The contact stated that the engine was replaced four years ago. The contact stated that the engine had not been running correctly since the engine was replaced. The contact stated that the engine was overheating, and there were several unknown warning lights illuminated. The contact stated that most recently the head gasket failed. The contact had taken the vehicle to a local dealer; however, the dealer was unable to diagnose the vehicle. The vehicle was not repaired. The contact stated that the vehicle had been taken to the same dealer several times. The contact stated that the dealer had the vehicle towed back to the residence and declined perform any further repairs. The manufacturer was informed of the failure. The failure mileage was 133,997.

Bought car 2020, engine failed and was consuming oil like it was fuel after 50-60K miles in 2022, Serra Kia Misdiagnosed and charged me $900 for ignition coil and combustion chamber cleaning that was not needed nor refunded when I was denied replacement due to me NOT letting engine lock up(Service manager basically told me to do so to be approved) or a P1326 code, charged +\-$8,000 for engine to be replaced. Horrible experience, engine was fine at first, then shortly after the SHORT mileage warranty they give, the engine started having minor non catastrophic issues here and there. Finally, around the same amount of time(last October 2024) and almost the SAME AMOUNT OF MILES on the engine, its doing EXACTLY what it was when i took it to KIA for the engine. One random day, on my way to work, i got to a red light and when i went to go at green the engine hesitated and i noticed a MASSIVE smoke cloud behind me and coming from my engine. It was consuming oil yet again the same way. Reached out to KCC(Kia Customer Care) and provided them a 4 page personally written letter by myself explaining the full story and my experience. However they merely closed my case without any explanation or reason for doing so. So as i stated to them i would do if i needed to, I've reached out to the BBB and now you. I'm hoping to get justice, whats right, and what should have happened in the first place. My money back and or my engine repaired and no more charges to me. 2022 first engine failure(Denied and paid for engine) Oct 2024 Engine failure AGAIN. (added copy of letter sent plus proof of service manager influencing me to lock the motor up to get covered the first time)

The contact owns a 2013 Kia Optima. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil control valve, resulting in damages to the engine. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.