2013 KIA OPTIMA Complaints

The contact owns a 2013 Kia Optima. The contact stated that while driving approximately 65 MPH, there was a burning odor inside the vehicle before the vehicle stalled. The vehicle was later towed to the local dealer who diagnosed the vehicle with engine seizure. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The contact was informed of the NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC), but due to the vehicle having a branded title, the recall repair was not performed. The failure mileage was 119,000.

My car lost power on [xxx]..Called a tow truck to come and pick it up. cone to found out my engine was blown. Taking it to a kia dealership on 09/12/2025 to get a diagnostic test done on it. I have all my paperwork. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Hello, I have been a KIA owner for a very long time. I am dissatisfied with the corporation regarding my current experience. My vehicle qualified for the engine recall. Over several months I have been bringing my car into KIA Valley regarding concerns of the performance of my car which is connected with the recall. Every time I have brought in my car , the code has not popped up yet. I followed up with a phone call to KIA customer service. Over the phone I was told that the code needs to be popped up. In order for that to happen, that would require my car to seize or the engine catch on fire. The FACT THAT THIS COMPANY IS WILLING TO PUT LIVES AT RISK, is alarming. A few weeks ago at 10:00PM at night my car seized on the on ramp of freeway. Took car to dealer. I was informed the code did not pop up and the KIA dealer filled my car with more oil.A week later, my engine completely seized and oil was everywhere. I WAS IN FEAR OF MY ENGINE CATCHING ON FIRE. I got out of my car and called a tow truck. I was informed by the service dealership that the code popped up. Meaning I now qualify for a new engine. The following day I received a phone call that CORPORATE IS KICKING IT BACK AND DEMANDING AN ABUNDANCE of receipts. Receipts dating back even several years, to try to prove its neglect on my end, for the company to avoid cost. When clearly this is due to the recall per the service dealer. I recently went to the dealer to bring several receipts showing the care for my KIA. IT IS STILL NOT GOOD ENOUGH FOR CORPORATE. Receipts even included documentation from other mechanic businesses that did not want to work on my car because their finding with my engine appeared to be linked to the recall. They told me it was unsafe to drive and take it to the dealer. Over the past 8 months because KIA CORPORATE has made it difficult. I am seeking help.

The contact owns a 2013 Kia Optima. The contact stated that after having the vehicle for a month, while driving approximately 30-40 MPH on a residential street, there was an abnormal knocking sound coming from the vehicle and the vehicle went into LIMP Mode. The vehicle failed to accelerate above 35 MPH and stalled. There were no warning lights illuminated. The contact stated that the vehicle had a Salvaged Title but should still be covered under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The vehicle was towed to the local dealer, where it was diagnosed with engine rod bearing failure. The vehicle was not repaired. The manufacturer was contacted regarding the failure. The approximate failure mileage was 137,000.

The paint on my car slowly began to peel away on the hood and side panels, eventually exposing almost the entire hood to be bare (Kia was notified and I was denied any sort of help). I had the hood and panels painted out of pocket, shortly after the side rear passenger door has begun with the exact same issue Eventually, my car is going to be missing all paint and just primer. This needs to be addressed in a class action settlement! Otherwise my car is immaculate condition.

The contact owns a 2013 Kia Optima. The contact stated while driving 45 MPH, the vehicle stalled. The low oil pressure warning light flashed on the instrument panel. The contact called Roadside Assistance and was informed that the oil level was low. The vehicle was towed to an independent mechanic, where an oil change was performed; however, the failure persisted. The vehicle was then towed to a dealer, where it was diagnosed with engine failure. The manufacturer was notified of the failure and informed the contact that the repair could not be covered under warranty because the knock sensor detection system software was not previously updated under warranty. The vehicle was not repaired and remained at the dealer. The failure mileage was approximately 119,000.

The contact owns a 2013 Kia Optima. The contact stated while driving 25 MPH, the engine seized. There was no warning light illuminated. The vehicle was towed to the residence. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 140,000.

PAINT ON MY KIA OPTIMA HAS BEEN PEAL LIKE THE PAINT JOB WAS BAD IT WAS NEVER PAINT IT HAS ORGINAL PAINT FROM WHEN IT WAS FIRST OPERATED.

I called Kia Consumer Assistance in reference the MDPS flexible coupling. I spoke with a Kia representative named Gina. I specifically asked if this item is covered under my vehicles warranty (i gave the vin number of the vehicle to her. She stated if it was diagnosed as the MDPS flexible coupling, it would be covered. I made an appointment (it took two weeks) with Spitzer Kia at 3414 Brookpark Rd, Cleveland, Ohio 44134. The service advisor, Belinda Frost, stated, yes the MDPS flexible coupling needs to be replaced. I gave the case number from Kia, #[XXX]. She looked and said it is not covered. I told her Gina from Kia consumer assistance stated it is covered. She called Kia, spoke with "Brad" who stated I would need to pay a $93.00 diagnostic charge (car was already diagnosed with the issue) and leave the car for 24 to 48 hours. During that time, they would make a determination if it is warrantied - I believe that other person's name was Robert - the regional manager. He would need to approve coverage for the MDPS flexible coupling. The diagnosis is to turn the steering wheel while the engine is off for play and a clunking sound, which takes 30 seconds and was already done. Also note this is a hazard as the car wanders due to additional play in the steering, sometimes has a notch, taking more effort to turn the wheel slightly plus makes a metal on metal sound when going over bumps. This $10.00 part, should be mandated to replace without a time limit. I was also told it was covered by warranty by Kia consumer after giving the serial number, and that was NOT honored by the dealership nor Kia consumer when the dealer ship called in my presents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Kia Optima. The contact stated that while driving approximately 60 MPH, the vehicle suddenly lost motive power. There were no warning lights illuminated. The contact was able to restart the vehicle and continued driving. The contact stated that during the second failure, the vehicle was unable to be restarted. The vehicle was towed to the person who the contact purchased the vehicle from who was a certified mechanic and was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was informed of the failure, and confirmed that the VIN was not under recall or warranty. The failure mileage was unknown.