2012 KIA OPTIMA HYBRID Complaints

TL* THE CONTACT OWNS A 2012 KIA OPTIMA HYBRID. WHILE DRIVING HIGHWAY SPEEDS, THE "HYBRID SYSTEM FAILURE, PLEASE PULL OVER AND TURN OFF VEHICLE" MESSAGE ILLUMINATED AND THE VEHICLE LOST POWER. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO JT'S KIA OF COLUMBIA (230 KILLIAN COMMONS PKWY, COLUMBIA, SC 29203) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING), BUT THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT UNDER A RECALL. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 105,000.

UPON ENTERING THE FREEWAY, MY CAR SUDDENLY MADE A LOUD RATTLING NOISE. THE SCREEN ON MY DASHBOARD WROTE ALONG THE LINES OF "HYBRID SYSTEM WARNING: SAFELY STOP AND DO NOT DRIVE!" THEN MY CAR'S ENGINE BEGINS TO REV RANDOMLY AND BECAME UNRESPONSIVE TO MY CONTROL. I'M NOT EVEN SURE HOW I MANAGED TO PULL OVER, BUT MADE IT TO THE SIDE AND TURNED ON MY EMERGENCY LIGHTS ON A VERY BUSY FREEWAY AT NIGHT. THE EMERGENCY LANE I WAS PULLED OVER IN WAS SO NARROW, I HAD TO STAY IN MY CAR. MY CAR THEN BEGAN TO TURN ON AND OFF REPEATEDLY UNTIL IT BECAME COMPLETELY DEAD AND ALL MY LIGHTS WENT OUT, INCLUDING MY EMERGENCY LIGHTS. I WAS PRAYING NO CAR WOULD HIT ME AS I WAITED FOR A TOW. HAD IT HAPPENED EVEN A SECOND LATER, SUCH AS WHEN I WOULD BE TRAVELING AT HIGHWAY SPEEDS, I WOULD MORE THAN LIKELY HAVE BEEN IN AN ACCIDENT TODAY.

I RECENTLY STARTED HEARING A KNOCKING NOISE COMING FORM THE ENGINE WHEN ACCELERATING. I WORK AT LEXUS OF AUSTIN AND HAD THE CAR DIAGNOSED. THEY DETERMINED THAT THE ENGINE WAS SUFFERING FROM A CONNECTION ROD FAILURE. THE SOUND KEPT GETTING LOUDER AND LOUDER, I FINALLY TOOK THE CAR TO SOUTHWEST KIA IN NEW BRAUNFELS, TX. THEY ALSO DIAGNOSED THE CAR AS HAVING A CONNECTION ROD FAILURE. I WOULD NEED A NEED ENGINE. THE CAR IS A 2012 WITH ONLY 71,000 MILES. I AM NOT THE FIRST OWNER SO THE WARRANTY ENDED AT 60,000 MILES. THE ENGINE SUFFERED THE SAME FAILURE AS THE KIA OPTIMA RECALL COVERS ON THE NON-HYBRID ENGINES. KIA PAID FOR A PORTION OF THE REPAIRS. I STILL HAD TO PAY $2,681 OUT OF POCKET. I BELIEVE THIS SHOULD BE COVERED UNDER THE RECALL. I HAVE FOUND SEVERAL INSTANCES ONLINE OF PEOPLE WITH THE HYBRID ENGINE AND CONNECTION ROD FAILURES. I WAS ALSO TOLD BY KIA THAT WHEN THEY DRAINED THE OIL, THE OIL HAD METAL SHAVINGS IN IT. THE SAME SYMPTOM AS THE RECALL ENGINES. KIA MUST BE FORCED TO ADD THE HYBRID ENGINES TO THEIR RECALL. THE PARTS ARE FAILING FROM THE SAME ISSUES AS THE RECALLED PARTS. I DID NOT HAVE THE TIME TO ARGUE WITH KIA OVER THE COST OF REPAIRS BECAUSE I NEEDED MY CAR BACK ASAP IN ORDER TO DRIVE TO WORK. I SHOULD BE REFUNDED THE COST OF THE REPAIRS AND KIA SHOULD BE REQUIRED TO RECALL THE HYBRID ENGINES THAT ARE THE SAME YEAR AS THE GAS ENGINE RECALLS.

WHILE DRIVING CAR SHUT OFF AND HYBRID BATTERY WENT DEAD. IS SAYS 'HYBRID SYSTEM WARNING SHUT OFF VEHICLE AND DO NOT DRIVE'. I HAD THE CAR CHECKED AND THE ENGINE SEEMS TO BE LOCKED UP. I HAVE SEEN SEVERAL COMPLAINS ON THIS AND I WON'T PAY FOR A NEW ENGINE WHEN KIA NEEDS TO BE RESPONSIBLE.

ENGINE LOST POWER STATED SMOKING ALL OVER TRUNK ENGINE GOING 60 MPH ON RT15 THURMONT MARYLAND OUTSIDE OF CAMP DAVID, OIL WAS EVERYWHERE LOUD BOOM, MY GRANDSON WAS IN THE BACK SEAT AT THIS TIME AS WELL, DEALERSHIP TELLING ME THEY ARE NOT AT FALT OR REPLACING ENGING,AS I SEE A FEDERAL INVESTIGATION ON THIS ISSUE AS WELL, I NEED MY CAR REPAIRED OR REPLACED ASAP,.

AT 116,000, WHILE DRIVING IN CITY CAR WOULD DECELERATE AND JERKED "HYBRID WARNING SYSTEM-DO NOT DRIVE" LIGHT CAME ON. WHEN BACKING OUT OF PARKING SPACE, CAR WOULD JERK BACKWARDS. TOOK TO DEALER WHO DIAGNOSED THAT IT NEEDED NEW TRANSMISSION. TOOK CAR TO MY MECHANIC WHO PROVIDED BETTER WARRANTY ON TRANSMISSION WORK. REPLACING TRANSMISSION HAS NOT FIXED CAR.

WHILE DRIVING ABOUT 40 MILES FROM HOME AROUND MIDNIGHT, ON A BUSY FREEWAY (I-5), GOING ABOUT 70 MPH, MY CAR SUDDENLY FLASHED A WARNING ABOUT THE HYBRID BATTERY DISCHARGING AND TO PULL OVER. THEN THE POWER STEERING WAS GONE AND THE CAR SHUT OFF. THANKFULLY WE WERE ABLE TO COAST TO THE SIDE BEFORE GETTING HIT. AFTER ABOUT 5 MINUTES ON THE SIDE OF THE ROAD EVERYTHING DIED INCLUDING THE EMERGENCY FLASHERS AND WE WERE LEFT IN THE DARK WAITING 2 HOURS FOR A TOW TRUCK. THIS IS A SERIOUS SAFETY HAZARD AND WE COULD'VE BEEN HIT OR CAUSED ANOTHER ACCIDENT. THE CAR HAS NOT STARTED SINCE, HOWEVER IF THE BATTERY IS ACTIVELY BEING CHARGED IT WILL LIGHT UP THE DASH BOARD WHICH JUST FLASHES WELCOME REPEATEDLY AND WON'T START. CURRENTLY AT A KIA DEALERSHIP IN TACOMA, WA AND WAITING TO HEAR WHAT THEY THINK IS WRONG. FROM READING OTHER STORIES ON THIS SITE, SOUNDS LIKE THIS A REOCCURRING ISSUE FOR KIA AND THERE WAS A RECALL FOR 2012 OPTIMAS, JUST NOT THE HYBRIDS.

I STARTED MY CAR AND STARTED DRIVING BACK HOME AND AS I GOT ONTO THE FREEWAY AND THE ENGINE TURNED, I COULD HEAR A RATTLING NOISE THAT WOULD MATCH THE RPM OF THE ENGINE. BY THE TIME I GOT HOME THE ENGINE WAS LOUD AND SQUEALING. I TOWED IT TO THE DEALERSHIP THE NEXT DAY, WHERE THEY SAID THAT I NEEDED A NEW ENGINE DUE TO A"BEARING/ CONNECTING ROD ISSUE". WHICH IS A REASON THERE IS A RECALL ON SELECT OPTIMA MODELS. BUT THE HYBRID MODELS ARE NOT INCLUDED FOR SOME REASON. I SUSPECT THE FAILURE RATE ON THE HYBRIDS TO BE ABNORMALLY HIGH AS WELL.

WITHOUT WARNING WHILE DRIVING THE ENGINE STARTED KNOCKING WHEN THE EV WASN'T WORKING, JUST ENGINE. I COASTED TO A SAFE PLACE WITH THE EV AND HAD IT TOWED TO MY MECHANIC WHICH STATED IT WAS THE RODS KNOCKING AND HE KNEW ABOUT THE KIA ENGINE RECALL SO HE ASKED ME TO FIND OUT IF MINE WAS UNDER WARRANTY, APPARENTLY THE KIA ENGINE RECALL DOESN'T INCLUDE MY CAR ONCE I GAVE THEM MY VIN NUMBER. ITS DISTURBING TO KNOW THAT IT PROBABLY SHOULD BE IN THE SAME RECALL BUT THEY SAY ITS NOT...HOW DO I GO ABOUT MAKING SURE ITS NOT REALLY COVERED?

VEHICLE WAS IN MOTION AT 35 MPH AND SUDDENLY LOST ACCELERATION, WOUL D NOT GO FASTER THEN 15 MPH FOR ABOUT 1/2 MILE THEN GAVE MESSAGE "HYBRID SYSTEM FAILURE, PLEASE PULL OVER AND TURN OFF VEHICLE." THE DEALERSHIP SERVICE DEPARTMENT SAYS THEY HAVE REPLACED THE ENGINE WITH A USED ONE, REPLACED THE HYPER-TRANSMISSION? AND THE BATTERY. DEALER HAS IGNORED REQUESTS FOR FURTHER INFORMATION & ITEMIZATION OR INVOICE FOR THE ALLEGED REPAIRS AND THE EXTENDED SERVICE CONTRACT ORIGINALLY ONLY AUTHORIZED $3851.50 FOR ENGINE REPLACEMENT. THE OTHER TROUBLES WERE DISCOVERED LATER, AFTER THE ENGINE WAS REPLACED AND WHILE VEHICLE WAS STILL IN DEALER'S SERVICE DEPT POSSESSION. THE UNDERBODY OR FLAPS UNDERNEATH, FLEW OFF CAR AS CUSTOMER DROVE IT HOME UPON PICKING IT UP. DEALER ASSUMES NO RESPONSIBILITY FOR THAT OR FOR CRACKING BUMPER IN THE FRONT CENTER OF VEHICLE.