2022 KIA SORENTO Complaints

When accelerating to pull out of driveway and enter traffic, while struggles to find correct gear causing tires to spin and loud clunking noise. Forward collision detects objects that are not there causing vehicle emergency breaking to engage

Without warning or indication, my windshield wipers stopped working in a heavy night rainstorm causing me to not be able to see anything. The dealership told me to bring my car in the next morning, while it was still raining, and they said they don’t know what caused it but stated that I need a replacement windshield wiper motor. They ‘escalated’ the issue due to the safety concern involved with lack of functional windshield wipers. As of today, 3/29, Kia continues to tell me there is no ETA of the windshield wiper motor. The wipers are stuck in reverse and only work occasionally… but in reverse. Most times they do not work. I have been in constant communication with the dealership and Kia customer care and no one is able to help or offer a loaner car, but everyone I speak to confirms that this is in fact a safety issue and continues to tell me the case is being escalated. How high does it need to be escalated before a part is received and the issue is fixed? I do not feel safe driving in this condition as it has been raining a lot and no one seems to care about my safety. I don’t want to get into an accident due to limited or completely obstructed visibility. It is now spring and spring in NY means alot of rain, and since 3/6 it has rained more days than not. Today, kia customer care sent me an email saying that the part was ordered on [XXX], but it should have been ordered on [XXX] which was the date I went to the dealership where they confirmed my windshield wiper motor needs to be replaced. I am getting the run around from Kia and associated dealerships and want to feel safe. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car just randomly turns off mid drive, several times a week. Even in drive the engine turns off and says I need to put it in park and return on the whole car, very unsafe.

The contact owns a 2022 Kia Sorento. The contact stated that while using the OEM jack, it became stuck underneath the vehicle. The jack was very flimsy and was bent. The contact sustained injuries to his face, but no medical attention was provided. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,998.

The sunroof imploded on its own while driving with no cars around. The implosion was so loud it caused me to swerve to other lanes and caused temporary sound loss. There was no warning and would have been worse if the sunshade wasn't on. Insurance is reviewing

While attempting to merge into 70mph traffic on the interstate, the vehicle suddenly lost all acceleration capabilities. I could have been in an accident due to the sudden loss of acceleration and eventual power to the engine. When I pressed on the gas pedal, there was no resistance and the pedal went all the way to the floor. The vehicle slowly accelerated on it's own from 20MPH to 55MPH without my pressing the accelerator. There were no warnings on the dash at this time. Once it reached 55MPH, it slowly began to decrease it's speed without my pressing the brake or accelerator. As it started decreasing in speed, a warning popped up "Check Hybrid system, Stop safely". At this time, the battery level showed 0 bars though it showed half full (8 bars before this happened). I got over to the side of the highway and continued coasting until the vehicle slowed itself to a complete stop at which point the car put itself in Park and engaged the Emergency Brake and the dash displayed "Parking brake automatically engaged" and the Engine Oil Pressure Warning light came on. I attempted to put the car back in Drive and the dash displayed "Shifting conditions not met". I turned the car off, let it sit a few minutes and restarted it. When I restarted it, the battery showed 0 bars and the display said "Park with engine On to charge battery". I put it in Drive and I was able to drive without any issues. The battery level went back up 6 bars in less than a minute and I drove it to the dealership. This was the 2nd time this happened. The same exact thing happened the first time and when I took it to the dealership they couldn't replicate the issue and there were no codes recorded. First incident was on 1/12/24. I immediately pulled over, put it in park and turned the vehicle off. It worked fine after restarting it. Second incident was on 1/25/24. There were no codes recorded this time either but I do have pictures of the dash displays. They are "live" photos.

While driving, all lights on the dash will light up and the gas pedal loses power. The only way to move the car to the side of the road out of danger is by coasting to the shoulder which can be very unsafe on the interstate. The car remains running with no power until it is cut off and turned back on. This has happened four times with the dealership being unable to specifically identify and fix the problem.

I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacement car for when it will break down. It messed up with all of my schedule, my family's schedule, kid not being able to go to school. Me not being able to go to work. Today i had to take my car to service again, second time. Last time i had to book a rental car from my own pocket for 2 whole week. And it broke down again today, i have no car and it has been a worst experience. KIA needs to do something about this. I will never be a KIA customer again in my life. KIA has a worst engine and worst customer service.

The heater does not work when the vehicle is running, it only works when parked. I have done research & I am not the only one experiencing the same issue. There was another Sorento owner that was at the same car shop that I went to with the exact same issue. No one is diagnosing it including the dealership, I’ve taken the car to two different once’s & other shops as well.

My 2022 KIA Sorrento PHEV periodically gives a "Check Hybrid System, Stop Safely" emergency warning. When this happens the vehicle will not accelerate and can only be limped to a stop. This has occurred 4 times in 18 months. In three instances the vehicle was limped to a safe stop but on the other occasion it left us stranded in an intersection. This problem creates imminent danger and potential peril. KIA maintenance looked at the vehicle after the last two events and reported that they can't do anything because there aren't any recorded fault codes. From a technical perspective, it appears that an electronic problem occurs where the hybrid control either fails to recognize the low battery status or fails to command the engine to run when needed. Once stopped I can see that the hybrid electric battery charge has depleted and the engine failed to start. Cycling power off and on a couple of times appears to reset the circuitry allowing the engine to restart and the hybrid battery to begin recharging. Unfortunately, the KIA OBD is not detecting this particular failure.