2012 KIA SORENTO Complaints

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

On Wed, Nov 1, 2023, 1:08 PM [XXX] [XXX] > wrote: December's 2nd, 2020 Kia Recall number SC200XM NHTSA Recall # 20V750 Recall Status Incomplete The summary reads that Kia is conducting a safety recall campaign to inspect the engine compartment for fuel, engine oil leaks and or and engine test and make any repairs including engine replacement on all 2012 - 2013 Kia Sorentos. This recall basically described my vehicle that I owned and many of the related problems like fuel mix related issues. My vehicle was giving off codes related to the fuel emissions problems, like gas cap, intake manifold, sensor, could be related to a possible engine fire or oil leaks that could cause a fire, ( reasons for a recall) On (10-12-2023) I took my vehicle in for this safety recall because Kia had issued this above safety recall for my vehicle. Prior to my going in, I had experience my vehicle cutting off while driving, some overheating, and oil leaking also, before I replaced the valve cover gasket on 5-18-2023. The mechanic that worked with see uploads, stated that spark plugs were wet with oil because I needed a valve cover gasket replacement. His statement would have indicated that my vehicle was leaking oil because of a bad valve cover gasket and it would cost me over $400.00 to fix. My vehicle was not leaking oil, because I had already replaced the valve cover gasket. There were no oil leaks on the ground even in my driveway. The mechanic was not aware that I had already replaced the valve cover gasket on (5-18-2023), prior to the recall visit to Kia on Mt. Moriah, in Memphis,TN. I believe that Kia, the mechanic, intentionally fabricated a problem with my vehicle to keep from servicing my vehicle for free on any and all related recall problems. I am requesting that Kia replace my engine because the recall says it will replace or fix because it is a fire safety issue. Thanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the malfunction indicator lamp (MIL) and the ABS warning lights were illuminated. The contact noticed a burning odor on the interior of the vehicle. The contact stated that there was a knocking sound coming from the engine compartment. The contact drove the vehicle to her place of employment and turned off the vehicle. A coworker checked the engine oil level and discovered that there was no engine oil in the engine. The contact stated that the vehicle was not due to have an engine oil change for another month. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the check engine warning light had been illuminating off and on for approximately six months. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owned a 2012 Kia Sorento. The contact stated while driving approximately 65 MPH he observed that the check engine light had illuminated and he was losing forward momentum. The contact pulled off of the road and noticed that smoke was being emitted from under the hood. The contact exited the vehicle and saw that flames were issuing from under the engine compartment. The contact stated that the fire department and police arrived. The fire was extinguished with water, and no reports were filed. The vehicle was towed to an impound lot. The contact's insurance provider declared the vehicle a total loss. The contact had recently received a recall letter from the manufacturer, NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic), and related the engine compartment fire to the recall. The vehicle manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

The contact owns a 2012 Kia Sorento. The contact stated while driving at various speeds, there was smoke coming from underneath the hood. The contact stated that the failure also occurred while at a complete stop. There was no warning light illuminated. The contact later received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact related the failure to the recall. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

The contact owns a 2012 Kia Sorento. The contact stated that while the vehicle was parked, the contact was unable to enter the vehicle. The contact was able to enter the vehicle 10 minutes later after several attempts. The contact stated that the vehicle was turned off however, later that night she became aware that the vehicle had independently restarted. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

This vehicle is under an active recall. There is no known remedy yet and as outlined in the recall the vehicle could catch fire while parked OR while driving. My family should not use this vehicle until this situation is fixed. I want a replacement vehicle at the company's expense. There is no other TIMELY fix for this problem and the recall information said to contact you if it was not done in a timely manner. Please do not simply send me the recall information again. I know there is a recall. I want results. I think I have an undrivable vehicle and they have no timeline to resolve the issue.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the MIL warning light, the ABS warning light, the brake warning light, and the traction control warning light were illuminated. The local dealer was contacted and provided a cost for a diagnostic test. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 114,216. VIN tool confirms parts not available.