2021 KIA SORENTO Complaints

The contact owns a 2021 Kia Sorento. The contact stated while driving approximately 5 MPH and attempting to merge onto the highway, the vehicle failed to accelerate as needed. The contact stated that she pulled off the highway ramp, turned off and restarted the vehicle several times before the vehicle started operating normally. The contact stated no warning light was illuminated. Additionally, the contact stated that the Start/Stop function had started to fail to operate as designed. The vehicle would shut down at a stop sign or traffic light; however, as the brake pedal was released and the accelerator pedal was depressed, the vehicle would cycle between shutting the engine off and on. The contact had taken the vehicle to a local dealer, where the failure could not be duplicated. The vehicle was not diagnosed nor repaired. The contact researched online and related the failure to NHTSA Campaign Number: 22V760000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.

Transmission quit engaging and had service light that said to stop vehicle immediately on September 24, 2022. The vehicle was then towed off to nearest dealer for inspection/diagnosis. Software update was applied on September 30. We picked car up on Oct 01 and drove home with no issues. On Oct 02, I started noticing car was not shifting properly from 2nd to 3rd gear. I had to delicately drive in a certain manner to get it to shift to next gear. Oct 03 engine light came back on, had vehicle towed back to dealer. Oct 04 received call from dealer and after diagnostic was completed, they said they had ordered a new transmission for us with an unknown ETA. Safety of us and others was put at risk due to the transmission behaving erratically. No warning lamps, or messages had been received prior to transmission disengaging initially on Sep. 24. However, there were some symptoms prior to that incident, so I had a strong notion that it was only a matter of time until we were going to experience a transmission issue.

On Oct 5th, 2022, I was driving home from work on Interstate 75, when I heard a chime from my dashboard. When I looked at the dashboard there was a message to “stop safely immediately,” and the check engine light came on. I happened to be at my exit and took the next exit off the highway. Whiling getting to the off ramp the vehicle randomly shut off. I stopped the suv with the brake with no incident. Thankfully no one was behind me. However, the car wouldn't turn on. After several tries the car turned on again. I immediately drove it to kia which was about 2 miles away for immediate service. They did a multi-point inspection, checked fluids. The tech came back saying the vehicle need a software update. They did a software update and returned the suv. I was told everything should be fine. Within a day of the update the check engine light came back on. This time when I accelerate the RPMs are going up but the speed is not increasing. The Sorento hesitates to accelerate from a stop. The vehicle has issues shifting in the lower gears until it JOLTS forward. I returned the Suv to Kia where now I am told it needs a new transmission. I was given no indication as to when this fix would happen. I ask for a rental car they have none. Tech at Kia says its okay to keep driving this suv. Did I miss something? As of Oct 22, they want to recheck transmission fluid which they have already checked. I have been given the run around with no fix for the problem insight.

Drivers Side Airbag Illuminates intermittently, A/C smells like dried urine, has stuttered while driving on 2-3 occasions phone charging pad does not actually charge phone instead just maintains whatever battery life is already in phone before placed on pad.,these are all issues within the first 30 days of purchasing certified pre owned Kia Sorento on 8/15/22

As I was taking off from stop sign car dropped into lower gear jerking car and lowered speed. Did this twice almost causing an accident. Knowing something was very wrong we proceed to Dealership. SUV stalled out 3 times on the way. Third time it stalled out was in front of service writer in front of dealership.This car has been very dangerous to drive from the delivery to now. It hesitates when you give it gas at stop and vibrates as you pic k up speed. This car is very dangerous to drive. Has been in shop for a week tring to figure out the problem. I have complained to service department about this ever since I have owned the car. Thanks for any help. I know I,m not the only one with this problem. Pat McGrath.

Kia has been chasing transmission problems on this vehicle for several Months and now the transmission has completely failed.

Refill inverter coolant notice comes up after routine oil change and downhill control turns on without me turning it on I have to shit my vehicle off in order for the brake control to turn off, available for inspection upon request. This notice interferes with me seeing the digital speedometer. Coolant was checked by dealer no leaks found, was told to wait patiently until a fix is available. No prior issues until I took it in for an oil change with the dealership.

As my vehicle was in drive and I was actively driving, an error displayed on the dash stating to "stop safely immediately." The vehicle would neither accelerate nor decelerate and would not generate any RPMs. The check engine light came on, went off hours lately and the vehicle appeared to perform normally thereafter. Nonetheless I had the vehicle towed to the dealership and was told they were unable to duplicate the error although. I was told that although they could download the code for the error, it was unlikely that Kia would replace the faulty sensor that needed replacing as it was located on the side of the transmission. I was told to video the issue if it ever happened again. 7 days later, the exact same thing happened while I was in the middle of an intersection with my children. I leased this vehicle in May of 2021 and this issue occurred in July 2022 with 7800 miles on the odometer. There were zero issues with this vehicle prior to this and I have all service records and video footage of the incident.

My vehicle was in my garage and I noticed a crack in my windshield. Nothing hit my windshield and there are no knicks in the glass. The crack starts all the way at the top of the windshield and the crack is spreading very quickly. I bought this vehicle used on 7/12/22 and I only put 789 miles on it since purchasing it.

The transmission failed; it is at the dealership awaiting a replacement transmission, and, if needed and if possible, I would authorize for it to be inspected. While in a parking garage, the instrument cluster displayed a "Safely Stop Immediately" message and a check engine light, and the vehicle began to lose momentum and roll to a stop, regardless of accelerator input. The problem was was replicated and confirmed by a Kia dealership. The vehicle has not been inspected beyond the service department at the dealership.