2021 KIA SORENTO Complaints

I own a 2021 Kia Sorento 2.5L Turbo AWD with approximately 150,000 miles. In the evening, while driving home after dinner with my daughter in the vehicle, I was traveling in the area of [XXX] and [XXX] when the vehicle displayed a “STOP SAFELY IMMEDIATELY” warning. The vehicle unexpectedly slowed down/appeared to brake on its own while I was driving. There was no check-engine light at that time and the warning did not remain on, so I did not initially know what caused the incident. Approximately two weeks later, the vehicle developed delayed shifting from 1st to 2nd gear. RPM increased from about 2,000 to 3,000 before the next gear engaged. Switching from ECO to Comfort mode initially seemed to help, but later that day the problem worsened even in Comfort mode and also began occurring from 2nd to 3rd gear. The check-engine light then came on. O'Reilly Auto Parts scanned the vehicle and reported codes P0868/P086800 (Transmission Fluid Pressure Low) and P193B79 (High Pressure Electric Oil Pump Performance). Kia has not yet diagnosed the current problem, and the vehicle is available for inspection. Kia checked my VIN for recalls sometime in 2025 and advised there was no open recall. I am aware of Kia Safety Recall SC250/NHTSA Recall 22V-760 involving the 8-speed DCT electric oil pump on certain 2021-2022 Sorento vehicles. I am concerned because my vehicle experienced the “STOP SAFELY IMMEDIATELY” warning and unexpected slowing and now has worsening transmission symptoms and related diagnostic codes. I am concerned the vehicle could unexpectedly lose drive power while being driven. I request NHTSA review whether my vehicle's condition may be related to the existing safety defect and whether additional vehicles should be investigated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car stalled July 14th car has been at Kia of Bowie and they are stalling g me and dont want to do the sarter recal and are asking me for $550 for a diagnostic that I should not pay for do to this safety recall ive been telling them from the start that there was a very strong gas smell coming from theoil dipstick and they have been avoiding it till yesterday now the gas has evaperated and they are asking g me to pay $550 for the leak down test.

On XXX im driving my 2021 Kia Sorento sx it stalled while driving in the mist of traffic engine light comes on and I had my car towed contacted Kia of Bowie they are giving me a hassle contacted them because this is a safety issue from the beginning I have mentioned gas smell coming from the oil dipstick now the car has say and the gas has evaperated and they are saying no gas smell contacted corporate and Istill have no results. This is a serious issue and I am being mishandled and treated as if this is not a severe safety hazard and needs to be addressed by Kia I am asking for assistance PLEASE IN SERIOUS SAFETY MATTER.

Vehicle: 2021 Kia SorentoCurrent Mileage: Over 100,000 miles (Original Owner) Description of Safety Defect & Failed Recall Remedy: Background: This vehicle is equipped with the 8-speed Dual-Clutch Transmission (DCT) and has suffered from severe slipping, jerking, and hesitation since delivery (at 5 miles). In 2023, the vehicle received the software update remedy under Kia Safety Recall SC250 (NHTSA Campaign 22V760) for the defective electric oil pump circuit board. The Failure: The 2023 software patch failed to resolve the underlying physical safety defect. An independent technician recently diagnosed the vehicle and confirmed a permanent, un-clearable fault code for a completely failed electric transmission oil pump—the exact physical component failure targeted by safety recall SC250. This defect causes an immediate risk of a sudden loss of motive power. The Dealership Violation: The vehicle was dropped off at Greenway Kia West Orlando on Monday, August 17, 2026. The dealership held the car for over a week, logging it under a separate fuel pump recall to stall. On August 25, 2026, the dealership formally denied safety recall coverage and issued a $7,000 out-of-pocket quote to replace the transmission, claiming the vehicle is no longer covered because it is past the 100,000-mile powertrain warranty. Federal Mandate Violation: Under federal law, safety recalls do not have mileage caps. The manufacturer's remedy failed to permanently correct a documented safety hazard, and the dealership is actively attempting to shift a multi-thousand-dollar safety recall replacement cost onto the consumer.

The transmission pump on my transmission just went out randomly last week. The power in my car went into limp mode and the car won't drive properly now. The car was being driven at the time this happened, and my husband had to pull over, as the car wouldn't work. I had this looked at by an auto body shop and they diagnosed it with this, which is to be found that there is a recall on my specific year and model of car for this issue as well. For about a month prior, we had noticed a few "stutters" when driving the car. After I hit 100k miles on the car, it was doing it almost daily.

The contact owns a 2021 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift gear as intended, and the RPM was extremely elevated. The failure had occurred on several occasions. The contact pulled over, and the message "Possible Condition with the Transmission Control System Detected - Press SOS for Roadside Assistance" was displayed on the instrument panel. The vehicle was towed to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.

On August 15, 2026, while operating my 2021 Kia Sorento, the transmission warning light came on and the vehicle displayed the following warning on the infotainment screen: “A possible condition with your Transmission Control System has been detected. Please press the SOS button on the rear view mirror or roof console for Roadside Assistance.” At the time of the malfunction, my vehicle would not properly switch gears. The transmission appeared to become stuck and would not shift as expected. This created a serious safety concern because I could not rely on the vehicle to change gears or respond normally while driving. The component/system that appears to have malfunctioned is the transmission and/or Transmission Control System/Transmission Control Module (TCM). The vehicle is available for inspection upon request. The problem first occurred on August 15, 2026. Prior to this occurrence, I had not received this specific transmission control system warning. When the problem occurred, the transmission warning light illuminated and the vehicle displayed the transmission control system diagnostic message described above. As of the filing of this complaint, the vehicle has not yet been inspected or diagnosed by a Kia dealership or independent repair facility. I have photographs documenting the warning message that appeared on the vehicle's display. I am concerned about the safety of continuing to operate this vehicle because an unexpected inability of the transmission to shift gears could cause a loss of acceleration, an inability to maintain appropriate speed, or an inability to safely maneuver the vehicle in traffic. I am also requesting that NHTSA review whether this failure is related to any existing recalls, investigations, technical service campaigns, or known transmission/Transmission Control Module issues affecting the 2021 Kia Sorento, including vehicles equipped with the 8-speed dual-clutch transmission.

My car will randomly go into limp mode and I am unable to accelerate. The auto stop/start light will flash orange on the dashboard. I need to pull over and restart car and it seems to reset. I see there is a recall for a 2021 KIA Sorrento but I don't think it affected my vehicle even though the issue is exactly the same. Recall #22V6000. It happened once a few months ago then didn't reoccur until about two weeks ago and it has happened three times since. It is scary because I am afraid to cross traffic in fear that the car won't move fast enough

I was driving up a hill and my car stalled. Contacted Kia of Bowie for assistance had a diagnostic asked for a goodwill repair because of this being a safety issue with my car stalling while driving up a hill life threating situation and they have denied the goodwill repair the service tech is saying because I didnt get my car serviced there and they have no records I informed them that I have and had been taking care of the maintenance at the Kia dealership in Temple hills md. They are just overlooking the severity of the situation of a safety issue.

"The vehicle has twice suffered a sudden, catastrophic loss of motive power at highway speeds (approx. 70 MPH) on the interstate, forcing the driver to coast across active traffic to the shoulder without engine pull. The engine revs freely in 'Drive' but the transmission fails to engage any gears. No dashboard warning lights, check engine lights, or diagnostic trouble codes are triggered during or after the failure. The failure resets temporarily only after cycling the ignition key off and on.The vehicle previously had Safety Recall SC250 (8-speed Electric Oil Pump) performed by an authorized dealer, but the software flash completely failed to prevent this catastrophic hydraulic/electronic failure mode or provide the federally mandated dashboard warning countdown. The vehicle is entirely unsafe to drive,