2017 KIA SORENTO Complaints

The stalk appears to be failing, specifically when lights set to auto. The most alarming aspect of this issue is when head (and maybe tail) lights go out entirely while driving [at night]. This has happened several times, at various speeds, drive times, vehicle occupancy, etc. Additionally, the head and tail lamps will turn on randomly when the car is off and locked. This can happen both hours or days after parking and has been the cause of replacing two batteries within two years.

Over the past couple of months my headlight are shutting off while driving at night. They don’t come on when I start the car some nights. When they shut off it’s hard to get them to turn back on. I’m twisting the knob multiple times to get them back on while driving.

On August 26, 2024, my Kia Sorento failed to start. While driving it, the vehicle started to make a noise so we pulled off the road and shut it off. When we tried to restart it, it made only clicking noises but would not start. There were no warning lights indicating any issues; no oil light, no check engine light, nothing. It ran fine the day before, the last oil change was May 1st and the vehicle was running fine. When the vehicle arrived at my house we checked the oil, and there was barely any oil in the car - we put oil in it and tried to restart it, but it failed to start - only clicking noises. I recently put a brand new battery in it. If the indicator warning light would have been working as it should have been, I would have known the oil was low. I saw no leakage anywhere that would have indicated a problem - now I have no running vehicle. The Kia is our only means of transportation for me and my family. After much research, I have found other Kia Sorento owners with the same engine and indicator light issues. I am seeking resolution to this problem as soon as possible. I am the original owner of this vehicle and I've never had any issues until now. Please provide assistance as soon as possible.

The contact owns a 2017 Kia Sorento. The contact stated that while driving at various speeds, the interior lights and headlights turned off and turned back on without driver's input. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 104,082.

The power steering system has randomly gone out. This occurs at random times when I’m driving. Once I was backing out of somewhere and the power steering light came in, while I was in the middle of the street blocking both sides. I had to turn my car off and restart it. I am put at risk because of my inability to turn at random times. This puts others at risk too when I can’t turn/ move my steering wheel properly. I’ve been desperately trying to get my car looked at but I keep getting the run around that they can’t check what the codes are on the car because the lights on the dash turn on and off. There were no warning signs. The car is managed well and kept up with. This started randomly when driving and turning into a parking lot, causing me to almost hit cars and large rocks. The car has been fine until now.

The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, there was an abnormal gasoline odor permeating through the interior of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who observed a crack in the low-pressure fuel pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 064. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 85,000.

Steering motor and controller failed at 53000 km . The steering light and traction control came on and no power assist to the steering in any way . It requires considerable force to turn the steering wheel. Took it to a certified KIA dealer and was told the steering motor and controller needs to be replaced. KIA CANADA refused to fix this issue insisting that the warranty is for 5years or 100,000 km.(bought brand new ,single owner) I do understand the business part and I will take my business elsewhere in the future. Consumers should be aware that such a critical part of their vehicle can fail with no warnings whatsoever. Imagine driving on the highway and your steering fails....

I was driving down the highway at night and out of nowhere my head lights turn off. Leaving me and my daughter driving blind going 60 mph. Prior to that on the same night, I picked her up from work I was turning out of the parking lot where she works and the same thing happened but very quickly corrected itself. The area was lit up so it wasn't as noticeable. This is a very dangerous problem.

My 2017 Sorento has been having issues with the headlights for the past 6 months. I keep them on auto mode and half of the time they don't turn on until I click them to "on" and switch them back to auto. There have also been a handful of times where my headlights turn off while driving. This is absolutely unacceptable and extremely unsafe. This needs to become a recall before someone is seriously injured, or dies.

The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact heard a loud knocking sound coming from the engine. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 111,000.